I ordered a package for my son,and paid for a speedy delivery. It was meant to be delivered 28 May 2026. It was not delivered and he is STILL woating for the package. What makes this worse is that h... Ver mais
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Leia as opiniões dos outros
Gorgeous chocolate bouquet as always; recipient very happy with this gift! Ordering process was straightforward and delivery went without a hitch. Thank you
A empresa respondeu
Easy to order from the Tastebuds website even though we are in the UK. Hamper was delivered in good time. Very happy with this part of the experience. Unfortunately the gift card was not included so... Ver mais
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Ordered both the self care pamper hamper and the zilzie hamper. Both arrived on time and luxuriously packaged in 2 lovely boxes. Presentation was awsome. Goods were excellent. My daughter loved it. Co... Ver mais
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Informações sobre a empresa
Sobre Tastebuds
Escrito pela empresa
Delivering Chocolate Smiles Australia Wide
Share some smiles with your loved ones by discovering our incredible range of a Chocolate Bouquets and edible Gift Hampers, crafted with a range of quality handpicked items.
Whether a loved one has a Birthday coming, celebrating an Anniversary, Housewarming, New Baby, or any Occasion, our wide range of edible gift hampers are designed to delight and surprise! Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan, gluten free and organic items and many other exciting products, with free next day delivery Australia-wide.
At Tastebuds Australia we specialise in the art of gifting, which is why being innovative is at the heart of everything we do. From personalised gifts to creating your own custom hamper, we let you hand-pick your favourite items to add that an extra personal touch.
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new fun and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas Gifts, Chocolate Bouquets, Gifts for Him, Gifts for Her, Gift Hampers and Corporate Gift boxes.
Take a look through our online store and discover new ways of gifting!
Informações de contacto
28 Volt Circuit, 3175, Dandenong South, Austrália
- 1300 733 968
- customerservice@tastebuds.com.au
- tastebuds.com.au
3,5
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The service is quick, and presented well,
I love the quick service,and easy to choose the right gift,
4 de dezembro de 2024
Resposta da Tastebuds
Hi Dianne,
Thank you for your wonderful feedback! We’re so pleased you found the service quick and the gift selection easy.
Kind regards,
The Tastebuds Team
I found the ordering process…straightforward
I found the ordering process straightforward with plenty of great options available. However, I had issues when trying to update the delivery address after placing an order. Despite reaching out via email and phone, only one of my two delivery address changes was updated successfully. For the other, I was promised follow-up and confirmation, but I received no response and ultimately got a delivery notification for the wrong address. This lack of support was frustrating and disappointing considering this was a Christmas present.
16 de dezembro de 2024
Resposta da Tastebuds
Hi Carly,
Thank you for your feedback. We sincerely apologise for the inconvenience caused. During the busy holiday period, orders are processed quickly, and we did our best to address your inquiry. Unfortunately, one address change was not updated successfully, and we understand how disappointing this was.
We appreciate your understanding and will work to improve our processes.
Kind regards,
The Tastebuds Team
still not delivered!
16 de dezembro de 2024
Resposta da Tastebuds
Hi Emma,
hank you for your feedback. We sincerely apologise for the inconvenience caused. During the busy holiday period, orders are processed quickly, and we did our best to address your inquiry. Unfortunately, one address change was not updated successfully, and we understand how disappointing this was.
We appreciate your understanding and will work to improve our processes.
Kind regards,
The Tastebuds Team
Clunky
I felt that the website was clunky and when ordering for a client. I wasn’t easily able to distinguish between their details and my own.
The delivery notifications were all over the place and didn’t seem to be in sync with the delivery. I had to call
My client to confirm if they received the delivery. They did enjoy the gift which was something but wouldn’t use the service again.
3 de dezembro de 2024
Resposta da Tastebuds
Hi John,
Thank you for your feedback. We appreciate your comments and will work on improving the ordering process and delivery notifications. We hope to have the opportunity to serve you better in the future.
Kind regards,
The Tastebuds Team
Easy to order and quick delivery
14 de dezembro de 2024
Resposta da Tastebuds
Hi Carolyn,
Thank you for your feedback! We're glad to hear that you found the ordering process easy and the delivery quick. We look forward to serving you again!
Kind regards,
The Tastebuds Team
Resposta da Tastebuds
Hi Jodie,
Thank you for your wonderful review! We're thrilled to hear you loved the presentation, fast delivery, and the gifts. 😊
Kind regards,
The Tastebuds Team
Perfect fast postage great deal happy…
Perfect fast postage great deal happy with my purchase 😀
12 de dezembro de 2024
Resposta da Tastebuds
Hi Leah,
Thank you for your lovely review! We're so glad to hear you were happy with the fast postage and your purchase. 😊
Kind regards,
The Tastebuds Team
Bad customer service
Website mixed names & addresses up. Customer service non existent due to it being Christmas. I won't use this company again.
13 de dezembro de 2024
Resposta da Tastebuds
Hi Nell,
We sincerely apologise for the mix-up with the names and addresses. Due to the busy Christmas period, there have been some delays in fulfilling and dispatching orders quickly. For any changes to your order, please contact our customer service team for further assistance. We truly regret any inconvenience caused and appreciate your understanding.
Kind regards,
The Tastebuds Team
Delivery issue
I paid $20 extra for the same day delivery
I ordered two hampers.(same day delivery)
I received only one box after two days and second box after five days , I had to call many times .
Still no one said that at least the extra money that I paid will be refunded.
10 de dezembro de 2024
Resposta da Tastebuds
Hi Singh,
We sincerely apologise for the delay in your delivery, and we understand how frustrating this must have been. Unfortunately, as the orders have been delivered, we're unable to refund the extra delivery charges. We truly appreciate your understanding, and we're grateful for your patience throughout the process. If you have any further concerns, please do not hesitate to let us know.
Kind regards,
The Tastebuds Team
The parcel wasn’t supposed to be…
The parcel wasn’t supposed to be delivered until the 19th December 24…why put an option to choose a date if you are just going to ignore it!!
11 de dezembro de 2024
Resposta da Tastebuds
Hi Sharon,
We sincerely apologise for the confusion regarding the delivery date. We understand your frustration and will look into this to ensure it doesn’t happen again. Thank you for bringing it to our attentio
Kind regards,
The Tastebuds Team
Resposta da Tastebuds
Hi Mel,
Thank you for your great review! We're so happy to hear you were pleased with the quick delivery, packaging, and hamper. 😊
Kind regards,
The Tastebuds Team
Christmas Bouquet
Amazing hampers,fast and easy service, this is my third time in buying from Taste Buds, highly recommend.
11 de dezembro de 2024
Resposta da Tastebuds
Hi Alison,
Thank you so much for your wonderful review! We're thrilled to hear you've enjoyed our hampers and service for the third time. Your recommendation means a lot to us, and we look forward to serving you again soon! 😊
Kind regards,
The Tastebuds Team
Was happy with the gift and value for…
Was happy with the gift and value for money.
Disappointing that the gift was delivered on the Friday when the recipeint wasn't there rather than the Monday that was specifically requested
11 de dezembro de 2024
Resposta da Tastebuds
Hi Rosemary,
Thank you for your feedback, and we're glad to hear you were happy with the gift and its value. We sincerely apologise for the early delivery. Due to the busy period, our delivery partner informed us that the order was delivered a little earlier than requested. We understand this was inconvenient, and we hope the recipient was still able to enjoy it. Please let us know if there’s anything further we can assist with.
Kind regards,
The Tastebuds Team
Resposta da Tastebuds
Hi Leanne,
Thank you for your kind review! We're so glad to hear your order arrived within two days, and we truly appreciate your gratitude. 😊
Kind regards,
The Tastebuds Team
Resposta da Tastebuds
Hi Betty,
Thank you for your review! We're glad to hear you found the delivery process easy to use. 😊
Kind regards,
The Tastebuds Team
Resposta da Tastebuds
Hi Jacqueline,
Thank you for your kind words! We're so pleased to hear your parcel arrived promptly. Providing swift and reliable service is something we take pride in.
Kind regards,
The Tastebuds Team
The products are great
The products are great, the packaging is fantastic! Everyone who receives hampers are overwhelmed with delight!
10 de dezembro de 2024
Resposta da Tastebuds
Hi Eroma,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our products and packaging. It’s fantastic to know the hampers bring so much delight to their recipients—that’s exactly what we strive for!
Kind regards,
The Tastebuds Team
Speed of service
10 de dezembro de 2024
Resposta da Tastebuds
Hi Neville,
Thank you for your feedback! We're delighted to hear you were pleased with the speed of our service. Your satisfaction is our priority, and we’re glad we could meet your expectations
Kind regards,
The Tastebuds Team
I ordered two days before date of…
I ordered two days before date of delivery and I get a call from driver at 7 evening that he can’t find the address. I ordered early as not to get a delivery in the evening. I’m still trying to confirm they even received the flowers. Not Impressed with your service actually very angry.
9 de dezembro de 2024
Resposta da Tastebuds
Hi Gabi,
We sincerely apologise for the inconvenience you’ve experienced with your delivery. We completely understand your frustration and disappointment, especially given the effort to plan ahead.
Our Customer Service Team is here to assist you and clarify this matter. They would be happy to investigate the situation and ensure the issue is resolved promptly. Please don’t hesitate to contact them directly, and they will do their utmost to help.
Thank you for sharing your feedback—it helps us improve our service moving forward.
Kind regards,
The Tastebuds Team
Where is the Christmas Wreath?
Ordered Christmas Wreath and paid for priority delivery on Monday, called Tastebuds on Wednesday morning as item not delivered. Lady advised they engaged external delivery people but the tracking code was invalid. Lady was going to call me right back, still waiting and item not delivered. Paying extra l thought would guarantee delivery, sadly this did not occur. No mention if l would receive credit for next purchase?
8 de dezembro de 2024
Resposta da Tastebuds
Hi Sharon,
Thank you for your feedback.
We sincerely apologise for the inconvenience caused. We have requested an update regarding your order, and once we receive further information, we will promptly update you via email.
For any further updates or assistance, please feel free to contact our customer service team.
Thank you for your patience and understanding.
Kind regards,
The Tastebuds Team
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