Avant Homes Opiniões 3165

Without a doubt the worst experience of my life. The process and service from Avant is painful, littered with errors and issues throughout.

You can judge a company on the way they deal with issues and thus far, Avant’s approach is to deny culpability and refuse to engage with the customer.

My advice. Look for other developments - don’t put yourself through it with these cowboys.

We met with Abi on Sunday to look round the new builds at Bingley. I had been emailing with Abi before this and she was brilliant, very informative and really easy to approach especially when we visited on Sunday. she went above and beyond to answer our questions and really made it clear what they had to offer , there was no question she couldn’t answer.

Thank you so much again Abi!

Excellent customer service, informative knowledgeable took her time treated me with kindness and respect

We havn't purchased an house in over 25yrs, we wandered in to the show house without booking, the young lady was very pleasant with my wife and I and left us alone to wonder around the show home on our own. We then sat down with her she was very helpful and informative overall a lovely experiance.

Melanie was fantastic made the whole thing smooth and super helpful and friendly

Paul at Brompton mews is amazing and fantastic so knowledgeable and really dedicated his time to us. Jamie in sales and part exchange has been so kind and helpful and Molly at James Leighton finacial services has been absolutely incredible. So far with our reservation process we couldn't have wanted anything more.

I would like to provide positive feedback for Andy Jones following his recent visit to our property. We had a number of minor snagging issues, and Andy took the time to thoroughly inspect and document each one. He resolved several of the issues during the visit itself, which was greatly appreciated.
Andy was friendly, polite, and highly professional throughout. He represented Avant Homes extremely well and left a very positive impression. Thank you to Andy for his excellent service.

I went to Five Rise Quarter at Bingley. I had arranged to see Abi on the day the show home opened. Abi was extremely helpful and explained everything to us showing us diagrams etc. I was interested in a two bed house but the show house was a larger detached house. Abi explained how we could see where I wanted to be from the upstairs window. Abi said she would make us an appointment to look round a Ripley house. This was done and she walked round with us explaining about the different upgrades etc. I was very pleased as to how helpful she was and will definitely go back with any further enquiries I have

Plot 117 trinity fields
In terms of the property bought - I wouldn’t purchase from this company again , far too much that shouldn’t have even been snags, basic things that should have been done prior to completion and the external companies they use come in and create the need for additional visits due to damage they cause (nearing 40+ revisits now!)

I do however feel the need to mention one of the avant workers themselves - mark ‘ the decorator’. He has been part of the furniture pretty much with the amount of work and visits he’s had to put in and he does a cracking job. he’s work ethic is great, he’s polite, easy going and no job is too much. He often picks extra jobs up along the way if it needs doing, no questions asked.
His joinery skills are great and he’s very good at patching up other people’s errors, he’s made our home look as we would have hoped in the beginning.
If you do need works completing hopefully you’ll get lucky and it be him. He’s partial to a Yorkshire tea one sugar & always chatty, his only downfall is he supports Leeds united (laughing obviously) but always been funny banter between him and a spurs fan !

Zoe our customer services support has also been awesome, she’s gone above & beyond to try and salvage some positive for us out of this experience and has been fab at getting people on the ball in a timely fashion.

Thank you both for getting it back on track.

On arriving at Seeley Fields we was greeted by Ruby, who was extremely helpful answering all our questions, showed us around the properties that was available within our price range. 5* customer service from Ruby - Thankyou

I particularly want to appreciate the sales representatives Julia who is an amazing lady, she takes you through all steps, great team

Mark attended my property yesterday to fit a new gas metre box as the one that was fitted had a defect. As always avant customer service team attend and fix the problem to a high standard.
Mark also took the time to look at a small issue regarding sealant in my en suite. He advised the next steps and was courteous. Always taking his shoes off and being respectful of my home.

Extremely disappointing aftercare experience with Avant Homes.

After moving into our new-build home in December 2024, we discovered paint overspray on the kitchen cupboard doors, which was raised as a snagging issue.

Despite multiple visits, inspections and attempts to clean the units using strong chemicals, the matter has dragged on for months without a satisfactory resolution.

The most frustrating part has been the customer service. Communication has been inconsistent throughout, with conflicting messages from different members of staff and repeated requests to revisit points that had already been discussed. What should have been a straightforward snagging issue has become a lengthy and exhausting process.

Avant Homes have acknowledged that replacing only some of the kitchen doors may result in differences due to manufacturing batches and ageing, but their position is effectively that any differences should blend in over time. As someone who purchased a brand-new home, I find it unacceptable to be told that I may have to wait for replacement items to weather before the kitchen looks consistent.

Rather than taking responsibility for damage caused during construction and restoring the kitchen to the standard that should have originally been supplied, the focus has been on offering the minimum remedy they believe they can justify.

The defect itself has been disappointing, but the handling of the complaint has been worse. The amount of time, effort and stress involved in trying to get a reasonable resolution has significantly impacted my confidence in Avant Homes and their commitment to customer care after completion.

Based on my experience, I would think very carefully before purchasing another Avant Homes property.

Absolutely shocking customer service, even worse build quality, do not touch you will regret it

Too many snagging issues and barely attended to. I have issues raised over 7 months ago and still have not been attended. These issues have cost me money and the builder simply ignores emails like there is no after sales service at all. I have emails 2 weeks old that have not been acknowledged. I have a green patch on my ceiling for almost a month now. Clearly you're valued when you are looking to buy a house, once you're in, they do not care about you or what you say or issues you raise. I personally regret the move although this was well polished on the outside. Don't make the mistake I made...

Moving home is a huge milestone; selling your home and putting your trust in strangers is monumental. I was incredibly anxious about buying a new build, but the team at Monkswood have been nothing short of wonderful.

Judith is fantastic. She never tired of our endless questions or surprise visits and always greeted us with a warm, friendly welcome.

Ian and Dave have been phenomenal, both before and after we received the keys. Their support has been incredible and they continue to go out of their way to help which we are so grateful for.

The entire site team have been brilliant and considerate. Jake and Steve have been an enormous help with various things and have always taken the time to show our little boys the diggers.

Most importantly, we are so pleased with our new home. It’s definitely a place we feel happy raising our children.

We have had excellent service from Abi at Five Rise Quarter in Bingley. She has been very helpful and has provided clear information to enable us to make an informed decision. We are hopeful that our proposed purchase will proceed smoothly, and feel that we will be well supported throughout the buying process.

Whole process has been made really easy! Minor snagging all sorted within the first month of moving in. Staff have been lovely. Everyone friendly, appear on time for jobs, no minor issue is too small to be sorted
Would highly recommend

Moving house can be a stressful experience, but the customer service and support we’ve received from Avant Homes Monkswood has been fantastic from start to finish.

A special mention goes to Dave, Ian, Jake, and both Steves on site, who have consistently gone above and beyond to ensure our new home is perfect. They’ve also been amazing with our two young boys, always taking the time to show them the diggers and trucks, which absolutely made their day.

We’d also like to give a huge thank you to Judith in Sales. She couldn’t have been more helpful throughout the entire process. No question was ever too much trouble, and she always greeted us with a smile and a positive attitude, making what can often be a daunting experience feel much easier.

Thank you to everyone at Avant for helping make our move into our new home such a positive experience.

Ruby was outstanding. Helpful, knowledgeable and polite.