Avant Homes Opiniões 3189

Excellent service today from Andy Jones at the Penicuik development. Andy is always more than happy to help, friendly and professional. He is a good laugh and always happy to go the extra mile. He has been around multiple time to help with snagging issues. Thanks again

Excellent service! We're very happy with the boxing-in Dave installed. Professional, tidy, and a great result. Thank you!

Holly has made the process effortless — friendly, efficient, and clearly on top of every detail.

When Andy arrived, he was just as impressive: professional, thorough, and genuinely lovely to deal with.

It's rare to come across a team where both the customer-facing and hands-on sides are equally strong, but Andy and Holly are exactly that.

An absolute joy from start to finish — I wouldn't hesitate to recommend them.

#Holly #AndyJones

We had great experience with Avent home from day 1 till now.Leah and Tracey been very helpful in each step of the construction in clarifying our doubts and explaining the the things which we were not very familiar with. and we really appreciate it.Thank you all

Megan could not have been more welcoming and helpful, and the houses are beautiful and well-designed. Tranent is not top of our list as a venue, but Thistle Meadows remains on our list.

Excellent customer service from Keiran Wilmot and the team at Avant throughout the process of buying my new home and moving to Hackett Grange in Radcliffe On Trent. Very grateful for the first-class support and communication throughout. A lovely new home.

I've read some of the 1 star reviews, and I get it - not every house has the best initial quality but no more or less than any other builder.
What I would say is they have an amazing team to put things right when there's an issue. Andy Jones & Paul Weatherston specifically are the nicest, most efficient of the team and do a fantastic job every time, no matter what the issue! They are great at looking at the issue with you, then showing you exactly what they did once things are sorted (always to a high standard in my opinion ).
Yes, sometimes you have to wait for Avant to book them (or others) in to get things sorted, but (so far) they've put everything right - or at least that's been my experience! This is my 4th new build, 3rd builder and I think Avant have done better than the others.
I do agree with the lower reviews that the sales process is hit or miss, depending on who's in the office, FAR more training is needed for these staff please!!

We met with Abbie when visiting greene lock place as first time buyers and no idea on what to do or where to start, Abbie welcomed in and gave us a run down in so much detail and helped us understand how to start the process, from the start up to us picking out our choices Abbie gave us so much information and support and was so easy to talk to and very knowledgeable! We can’t thank her enough for everything

We had a fantastic experience purchasing our home with Cheryl and Jenn at Avant Homes. From start to finish, they were professional, approachable, and incredibly supportive, ensuring everything ran smoothly and keeping us well informed throughout the process. Their attention to detail and willingness to go the extra mile made what can often be a stressful experience feel straightforward and enjoyable. We’re really grateful for their help and would highly recommend them to anyone looking to buy a home.

Fantastic service up in jackton in eastkilbride cheryl and Jen are lovely really helpful and give you lots of there time and input and made us feel very welcome and relaxed with coffee and cakes great service

Cheryl and Jenn at Jackton Green in East Kilbride were 1st class throughout the whole journey. Very accommodating for our needs and Cheryl’s expert opinion helped us decide on the finishing touches to our home. Can’t rate them both highly enough. Thank you guys!!!

Excellent customer relations; Abbie listened attentively to our questions and was very detailed with her explanation.

We have owned 2 Avant homes over the last 7 years and have had many experiences in resolving snagging issues. Alan & Jim have worked on both homes and have completed all jobs to a very high standard. They are professional and respectful to our home at all times and are a real credit to Avant. We’ve had an overall positive experience with customer services led by Amanda. Thanks to all the team involved.

We had a member of the Avant Shelton Homes team round our house on Friday 20th March his name was Dave Mc. He was a carpenter who was boxing in the top of our boiler where the flue and other pipes were exposed and it didn’t look very nice in the kitchen. He did a fantastic job it looks great. He was very polite, chatty and friendly. Thank you 😊

Having a few teething problems but Andy Jones has been brilliant at fixing them. If you have issues with your new home and are local enough to Fife, ask for Andy.

These reviews are mainly from people reviewing the buying process - obviously they will do everything right at that stage! We bought a 5 year old Avant home 5 years ago and I would NEVER buy one again, old or new. Literally dangerous. Boiler installed wrongly, dangerous do not use notice put on it after 6 years. Wrong connectors used on water pipes causing slow leak into kitchen over a long time. Cooker broke and when we went to buy a new one the electrician said the hard wiring was done completely wrong and was dangerous and we are very lucky it didn't cause a fire (wrong voltage and fuse) - in a house with young children. Garden constantly flooded as no proper drainage and turf laid on old bricks and rubbish from building the house. House definitely was not insulated properly. No idea why house building is so unregulated the standards are appalling. The house at the bottom of our estates garden collapsed into the nearby burn. I could go on but would be here all day. EDIT: they respond asking for details as if they are going to help somehow, I didn't even buy the property from them and can see elsewhere they do this to look good publicly then don't get in touch. Absolute cowboys wouldn't have anything to do with them.

We recently had a viewing at Altofts Acres with Katie.

Katie was extremely welcoming and friendly, not only did she help with our questions and understanding of the property she even helped suggest a great place for us to eat lunch at afterwards and explore the area!

We have decided to move forward with a property at Altofts and Katie has already been excellent with this process, from answering any questions promptly, to helping guide us with the process as we are first-time buyers.

The standard of new builds are better than many builders but unfortunately things change down the line. They put in to my home a high end bathroom and en-suite upstairs by the company Vado but, simply having a shower break has resulted in my full plumbing needing changed along with walls, ceilings and floors being ripped apart. They need to go with easily repairable fixtures and fittings from a company with good quality customer service and not with fancy, good looking fittings that are not repairable. I am now out of pocket countless thousands just to fix a shower!

If I could give Avant zero stars, I would. Never in my life have I met a bunch of people so incapable of doing their job. The 5 star ratings for Avant are almost exclusively from people who have only dealt with the initial sales team and haven’t yet moved into their home or had to deal with aftercare.

We have been in our new build for a year and it’s been nothing but excuse after excuse, constantly having to chase up the same issues over and over again, only for them to try and avoid accountability. I have wasted so much of my time and annual leave from work trying to get things resolved in the house, only for contractors to either not turn up or tell us that “it’s a matter of opinion” when their work hasn’t been done properly. To then have to waste more time having the same job booked back in again to get it completed. The quality of the build and finish is horrendous and the aftercare is horrendous. I know our neighbours are in the same boat and I would avoid Avant at all costs in the future.

We are currently in the process of waiting for the completion of our new build at Sorby Park development. Olivia has been keeping us updated regularly via email with the progress on the house which is exciting and helpful. Olivia has been warm and welcoming throughout and we have appreciated her timely responses and support so far. Thankyou Olivia for making what can be a stressful time feel smooth and contained.
We hope completion and onward will continue to meet these standards.