From ordering to delivery was excellent. The only issue was no fitting instructions were included. This was resolved by phone and instructions emailed. Unfortunately instructions don’t explain how to... Ver mais
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Leia as opiniões dos outros
As a small charity struggling to reopen after the COVID-19 restrictions Barriers Direct gave us a charity discount and then a further discount on a slightly damaged swing gate for our car park. This... Ver mais
Very informative staff and went out of their way to help. Some detail's were missing on fixings on the website which could be a simple fix, but your staff phoned the manufacture to address the ques... Ver mais
We ordered a Modular 3.4m Bundle Speed Ramp Kit from Barriers Direct. The kit arrived within two days, is of good quality and came with fixings. The packaging was split and some of the fixings were m... Ver mais
Informações sobre a empresa
- Loja de equipamento de segurança
- Fornecedor de equipamento de segurança
- Fornecedor de equipamento para construção
- Fornecedor de sistemas de segurança
- Loja de roupas de segurança e de trabalho
Sobre Barriers Direct
Escrito pela empresa
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Informações de contacto
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, Reino Unido
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4,3
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 63% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great range of products
Great range of products. Site easy to navigate.
Also, great telephone support aswell.
Fast delivery. Highly recommend
Kind Regards
Sam
10 de junho de 2026
Simple & efficient
Order process was straightforward, item description & delivery timescale accurrate, Item arrived promptly, & safely packaged. overall very satisfied.
9 de junho de 2026
Sent the wrong items
Sent the wrong items. I would be grateful for a full refund as I have had to pay a courier to return the items.
9 de junho de 2026
Easy to order and speedy delivery.
9 de junho de 2026
Good strong product
Good product, value for money.In this instance exceptionally fast delivery. Have no hesitation in recommending the company and the quality of the security posts.
8 de junho de 2026
Very helpful in supporting initial…
Very helpful in supporting initial measurements of the required gate size
29 de maio de 2026
Wonderful customer service and the mats…
Wonderful customer service and the mats last forever. Would highly recommend.
5 de junho de 2026
Resposta da Barriers Direct
Thanks for the kind review, I'm pleased to hear you are happy with the service. We hope to see you again soon at Barriers Direct.
Poor quality
Poor quality, broken section of barrier and scratched on arrival.
Delivered to the wrong address and we had to collect from there.
1 de junho de 2026
Fast efficient delivery of product
Fast efficient delivery of product. Would recommend Barriers direct.
4 de junho de 2026
Resposta da Barriers Direct
Fantastic news, thanks for taking the time to leave us a 5* review! Much appreciated.
Good prices good products and great…
Good prices good products and great delivery, Thank you
3 de junho de 2026
Delivery Date Not Fulfilled
Order was placed online for delivery Tuesday. Waited all day, called Barriers Direct at 4pm to be told it was in transit due for delivery by 6pm. Waited until 6.30pm. No delivery. Email issued to Barriers Direct no reply.
Confirmation of dispatch was received in the early hours of the morning. Barrier eventually arrived on the Thursday. No response to any emails sent.
Barriers Direct - Please don't take orders and quote delivery dates you can't fulfill.
Don't tell customers its in transit when it's clearly not
Courtesy to respond to customers emails
4 de junho de 2026
Resposta da Barriers Direct
Thank you for your feedback. We're sorry to hear about the frustration caused by the delay to your delivery.
We would like to clarify that we would never knowingly provide misleading information regarding an order's status. At the time of your call, we were advised by the courier that the shipment was in transit and scheduled for delivery that day. Unfortunately, once an order has been collected and is with the courier, we are reliant on the information they provide and, in this instance, the delivery did not proceed as expected.
We appreciate that the delay from Tuesday to Thursday was disappointing, particularly after you had planned around the original delivery date. We also apologise if you did not receive a timely response to your emails during this period.
While we work hard to meet our quoted delivery schedules, there are occasions when courier networks experience delays that are beyond our direct control. We understand your concerns and will use your feedback to review both our communication processes and how we update customers when courier delays occur.
Thank you for bringing this to our attention.
Well considering im still waiting on my…
Well considering im still waiting on my delivery and its been cancelled everyday since Tuesday how can I rate it any higher. Cannot even contact FedEx who they use as a courier as im not the sender
1 de junho de 2026
Resposta da Barriers Direct
We're very sorry for the delay here - on investigating, it appears an address line was omitted from your delivery address which caused the delay in the courier finding you. This is due to be delivered today for you however.
Friendly polite staff sorted my order…
Friendly polite staff sorted my order very quickly and delivered the next day perfect
22 de maio de 2026
Resposta da Barriers Direct
Thanks for the kind review, I'm pleased to hear you are happy with the service. We hope to see you again soon at Barriers Direct.
Slow response on email support
Slow response on email support
Stock showing in stock and not
One member of customer support helpful
But service not good enough
29 de maio de 2026
Resposta da Barriers Direct
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience. When you reported that items were missing from your delivery, we immediately contacted the supplier to investigate and provided you with their findings as soon as we received them. We also continued to follow up on the matter after you advised the items could still not be located. We understand your frustration regarding the stock availability issue and appreciate that this added to your dissatisfaction. While we regret that we did not meet your expectations on this occasion, we thank you for recognising the efforts of our customer support team and value your feedback as we continue to improve our service.
Excellent service and prompt delivery
29 de maio de 2026
Resposta da Barriers Direct
We're pleased to be of assistance, Nick. Thanks for taking the time to review us.
Items arrived on time and exactly as…
Items arrived on time and exactly as described
20 de maio de 2026
Resposta da Barriers Direct
Great to hear, thanks so much for the review!
Brilliant company to use
Brilliant company to use
Always bang on time from purchase to delivery- never a problem
Used and will again before anyone else
Well priced and excellent delivery service!
11 de maio de 2026
Resposta da Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
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