Destinology Opiniões 

3119
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We have been using destinology for many years and have never been disappointed. There commitment to customer service is incredible as has been proven once again with my latest booking with Isaac. He... Ver mais

Classificada 5 em 5 estrelas

Another great experience with Destinology😊 Emma O ‘Reilly was really helpful both with providing different options to meet our criteria and sourcing the best flights to suit us . Once choices wer... Ver mais

Classificada 5 em 5 estrelas

We have booked two holidays this year with Destinology, the main reason for this would be their friendly, helpful team, so responsive and knowledgeable. A stand out for us would be Georgina Martin wh... Ver mais

Classificada 5 em 5 estrelas

Emma O'Reilly has been fantastic throughout the booking process. Sadly we had to delay our trip for health reasons but she has been amazing in rescheduling everything for us with zero fuss. Seamless f... Ver mais

Informações sobre a empresa

  1. Operador turístico
  2. Site de pesquisa de voos
  3. Hotel de luxo

Sobre Destinology

Escrito pela empresa

Destinology An award-winning luxury tour operator, at Destinology we know how important your precious holiday time is and how overwhelming choosing exactly the right place can be. We’ve travelled all over the world and we’re ready to share our advice, personal recommendations and experiences to help create your perfect trip.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(3119)

454 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent service

Our aim was to book the package for the rugby league extravaganza in Las Vegas in Feb 27 on a one-way flight basis and then spend time touring and returning home from another part of the States. Amy Williams was our travel consultant and she had this all sorted in about half an hour. Amazing!! I have never used Destinology before but will certainly use them again. Highly recommended.

24 de maio de 2026
Opinião espontânea
logótipo da Destinology

Resposta da Destinology

We are so pleased to hear that we could assist with your travel plans for the rugby league event in Las Vegas. It's wonderful to know that our consultant made the process so quick and easy for your one-way flight and touring arrangements. We truly appreciate your kind words and look forward to helping you with future adventures.

Classificada 5 em 5 estrelas

Knowledgeable Concierge.

Knowledgeable Concierge.Got us our preferred cabin location.Itinerary and receipts received in double quick tim

23 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We're so glad our concierge could secure your preferred cabin and that you received your itinerary and receipts promptly. We appreciate your kind words!

Classificada 5 em 5 estrelas

Fantastic holiday

We have just returned from a fantastic holiday in Turkey. We booked our holiday through Isaac and he ensured our needs were not only met but exceeded! Great customer service
We stayed at XO Cape Arnna in Fetiye - great resort, food, hospitality & perfect for families and adults

12 de maio de 2026
Opinião espontânea
logótipo da Destinology

Resposta da Destinology

We're so happy to hear you had a fantastic holiday in Turkey! We are especially glad that our team exceeded your expectations and that you enjoyed your stay at XO Cape Arnna. We appreciate you sharing your positive experience with us.

Classificada 5 em 5 estrelas

Its all down to the personal service…

Its all down to the personal service and attention to detail. Understanding exactly what the customer wants. Jo was exceptional

19 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We are so happy to hear that our personal service and attention to detail made such a positive impact on your experience. We appreciate your kind words!

Classificada 5 em 5 estrelas

First time I have booked through…

First time I have booked through Destinology. Initially dealt with Lauren who passed over to Caroline. Both were very knowledgeable about their product , very pleasant to deal with. All in all an excellent experience, will use the company again and thoroughly recommend them to others.

14 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We are so pleased to hear you had an excellent experience with us and found our team knowledgeable and pleasant. We truly appreciate your kind words and recommendation!

Classificada 5 em 5 estrelas

Excellent and knowledgeable as always

Excellent and knowledgeable as always. Highly recommended. I use Destinology regularly for trips all over the world.

14 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We are so happy to hear you consistently have excellent experiences with us. We truly appreciate your continued loyalty and kind words.

Classificada 5 em 5 estrelas

Isaac was amazing

Isaac was amazing, efficient and knowledgeable

14 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We are so glad to hear that our team member provided you with such excellent and efficient service. We truly appreciate your kind words.

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Rep was very informative, not pushy!

12 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We are so happy to hear that our service was excellent and informative without being pushy. We appreciate your kind words!

Classificada 5 em 5 estrelas

Second booking in a year with Destinology

I have made two bookings with Destinology within the last 7 months. Without any doubt, there isn’t any other travel operator I would recommend over them.

Claire Shorrock was my travel advisor, who was brilliant from start to finish. She remained patient with me throughout the booking process and provided tremendous advice. She dealt with every request I had promptly and efficiently. I was really impressed with her service.

16 de maio de 2026
Opinião espontânea
logótipo da Destinology

Resposta da Destinology

We are so happy to hear about your positive experiences with us and truly appreciate your kind words. It's wonderful to know that our travel advisor provided such brilliant service, offering tremendous advice and efficiently handling your requests. We are delighted that we could make your booking process so smooth and enjoyable.

Classificada 5 em 5 estrelas

Emma O’Reilly was fantastic

Emma O’Reilly was fantastic. She really listened to what we were looking for and found us what looks like a gorgeous holiday, all within our budget.

The only thing I would suggest for the overall service is the option to accept American Express payments, as this would have made the booking process even smoother.

Overall, a 5-star experience and a big thank you to Emma for her help.

11 de maio de 2026
Opinião espontânea
logótipo da Destinology

Resposta da Destinology

We are so pleased to hear you had such a wonderful experience finding your holiday and appreciate your kind words. We value your feedback regarding payment options and will certainly consider offering American Express in the future to enhance our service. Thank you for your 5-star review!

Classificada 2 em 5 estrelas

I requested a quote for a specific…

I requested a quote for a specific cruise that was advertised. Caroline kindly obliged but I then realised that the date was unsuitable. I requested a quote for a later date and found it satisfactory and she called back for me to make the booking.
At the beginning of our call it was not mentioned that the cruise we requested was no longer available. Caroline did reel off the ports of call but didn’t specifically say that this was not the original itinerary that I had requested.
It was not until I had paid the deposit and enquired about the times onshore at each port that it came to my attention that the two main ports of interest were no longer on this itinerary, in fact it was a completely different cruise.
I am very disappointed, and made Caroline aware. She offered £100 compensation, which I accepted as could not find another holiday in our time frame.
This cruise is still showing as being available on both the Destinology and Explorer Journeys website.
I find this poor customer support and will definitely think twice before recommending Destinology to friends and family

9 de maio de 2026
logótipo da Destinology

Resposta da Destinology

Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding your cruise booking experience.

During the booking call, our agent did read through the full itinerary for the sailing confirmed at the time of booking. As discussed, cruise lines can amend itineraries and sailings in response to current events and operational considerations, including those affecting the Middle East region.

We appreciate that the change to the ports of call was upsetting, particularly as these were destinations you were looking forward to visiting. We are pleased we were able to offer a gesture of goodwill, however we understand this did not fully resolve your concerns.

If you would like to discuss this matter further, please contact our Customer Relations team at customerrelations@destinology.co.uk and a member of the team will be happy to assist you further.

Classificada 5 em 5 estrelas

Our ongoing travelling plans with…

Our ongoing travelling plans with Destinology are what we’ve learned to expect, extremely helpful, professional and a wealth of experience in all destinations.
Hannah Grey our point of contact has been amazing, long may it continue.

14 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We are so glad to hear that our team has been extremely helpful and professional in assisting with your travel plans. We truly appreciate your kind words and look forward to continuing to provide excellent service.

Classificada 5 em 5 estrelas

Isaac has been an incredible travel…

Isaac has been an incredible travel consultant. He listens very carefully to what we want out of our holiday, extremely patient and provides overall an excellent service.

13 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We are so glad to hear you had such a positive experience with our travel consultant. We truly appreciate your kind words and feedback!

Classificada 5 em 5 estrelas

A positive Booking Experience

I was given professional, clear communication about the holiday I was enquiring about. Destinology's rep Pete, was extremely friendly gave me all the information I wanted and wasn't at all pushy. I would definitely use them again.

12 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We're so glad to hear you received professional and clear communication. We appreciate your kind words and look forward to assisting you again!

Classificada 5 em 5 estrelas

Maura was very helpful

Maura was very helpful, friendly & knowledgeable. Always returned calls on time & followed up to make sure I was happy

7 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We're so glad to hear you had such a positive experience! We truly appreciate your kind words about our team's helpfulness and dedication.

Classificada 5 em 5 estrelas

Emma O'Reilly was superb at supporting…

Emma O'Reilly was superb at supporting our search for a great new holiday destination. We have been to Greece, Turkey, Mauritius and even Barbados, and this year wanted to go somewhere new again. We settled on Montenegro, and with Emma's help (which included calling up the hotels and asking them about their Live music / beach clubs) have found what we hope will be the perfect combination of rest and action! Thank you Emma.

12 de maio de 2026
Opinião espontânea
logótipo da Destinology

Resposta da Destinology

We are so pleased to hear our team member provided such excellent support in finding your new holiday destination. We hope Montenegro provides the perfect blend of relaxation and adventure! Thank you for sharing your wonderful feedback.

Classificada 5 em 5 estrelas

First booking

Georgina explained the package well gave me a few options as well. I was very happy with my first experience with you.

11 de maio de 2026
logótipo da Destinology

Resposta da Destinology

We are so glad you had a great first experience with us and appreciate your kind words!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais