When I rang Johnson tiles thé phone was answered promptly by à wonderful lady called Hazel who helped me navigate through the order I am hoping to make in the next few days. She was warm knowledgeabl... Ver mais
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Leia as opiniões dos outros
Some of the tiles are 2mm less wide than others making it very difficult to get consistent spacing hence the grout lines do not look uniform. Ordering and delivery was very easy and speedy but shame a... Ver mais
Several calls. Staff respectful and helpful, taking time to source design and colour to match existing tiles. Initial sample not a match, second one is perfect. No charge for posting samples. Will b... Ver mais
A empresa respondeu
Visited HR Johnson tiles as redoing our en suite we have used this company many times over a 30 yr period As ever staff professional knowledge nothing too much trouble And range and value for money se... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
UK-Based Specialists in Ceramic & Porcelain Tile Design and Supply. We’ve been designing on-trend wall and floor tiles since 1901, proudly staying true to Johnson Tiles’ roots in the Potteries’ heartland of Stoke-on-Trent. With 120 years of experience, our design team searches the world for inspiration, sourcing on-trend collections of porcelain and ceramic floor and wall tiles.
Informações de contacto
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Reino Unido
- 01782 524000
- sales@johnson-tiles.com
- www.johnson-tiles.com
4,6
Excelente
860 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Johnson Tiles UK
Hi Ian,
Thank you for your review. We're delighted to hear your order arrived well packaged and on time. We appreciate you taking the time to share your feedback and hope to help you again with a future project.
Thanks again,
The Johnson Tiles Team
Resposta da Johnson Tiles UK
Hi Claire,
Thank you for your kind review. We're delighted to hear you received great customer service and found our team helpful. Your feedback is greatly appreciated, and we look forward to helping you again in the future.
Thanks again,
The Johnson Tiles Team
Recommended
Several calls. Staff respectful and helpful, taking time to source design and colour to match existing tiles. Initial sample not a match, second one is perfect. No charge for posting samples. Will be ordering in due course. Excellent service. Thank you
6 de julho de 2026
Resposta da Johnson Tiles UK
Hi Sue,
Thank you for your wonderful review. We're delighted our team was able to help you find the perfect match for your existing tiles. It's great to hear the second sample was just right, and we look forward to receiving your order when you're ready. Thank you for your kind feedback.
Thanks again,
The Johnson Tiles Team
Resposta da Johnson Tiles UK
Hi Tony,
Thank you for your kind review. We're delighted to hear you found our ordering process straightforward and appreciated our communication throughout. It's great to know your order arrived on time, and we hope to help you again with a future project.
Thanks again,
The Johnson Tiles Team
Speedy delivery of tile samples really…
Speedy delivery of tile samples really helped my choice
13 de julho de 2026
Resposta da Johnson Tiles UK
Hi Beverley,
Thank you for your lovely review. We're delighted to hear our speedy sample delivery helped you make your decision. We appreciate your feedback and are pleased we could support you in choosing the right tiles for your project.
Thanks again,
Johnson Tiles Team
Resposta da Johnson Tiles UK
Hi Andrew,
Thank you for your fantastic review. We're delighted to hear you found the ordering process easy and were pleased with our quick delivery. It's also great to know you enjoyed visiting our outlet. We really appreciate your recommendation and hope to welcome you again soon.
Thanks again, Johnson Tiles Team
Quick sent out of samples..
Quick sent out of samples... good to be able to see physical object rather than just an image on the website. Thanks.
7 de julho de 2026
Resposta da Johnson Tiles UK
Hi Sharon,
Thank you for your great review. We're pleased our sample service helped you make a confident choice. Seeing tiles in your own space can make all the difference, so we're glad the samples arrived quickly and proved useful. Thank you for your feedback!
Thanks again, Johnson Tiles Team
All communications were very helpful…
All communications were very helpful and professional. I would definitely recommend the company. The tiles arrived promptly, and we're exactly as stated
10 de junho de 2026
Resposta da Johnson Tiles UK
Hi Suzanne,
Thank you for your fantastic review. We're delighted to hear you found our team helpful and professional, and that your tiles arrived promptly and exactly as expected. We really appreciate your recommendation and hope you enjoy your new tiles.
Thanks,
Johnson Tiles Team
Tile enquiry
Made an enquiry about the tiles I'm looking for, the lad who answered the phone and the email was the very helpful. Thank you so much.
25 de junho de 2026
Resposta da Johnson Tiles UK
Hi Keith,
Thank you for your kind review. We're delighted to hear our team was able to help with your enquiry and provide the support you needed. We really appreciate your feedback and hope to assist you again in the future.
Thanks,
Johnson Tile Team
Good delivery service and quality…
Good delivery service and quality tiles. The only gripe is that the boxes were filthy so I am having to take the tiles out of the boxes to bring into the house.
6 de junho de 2026
Resposta da Johnson Tiles UK
Thank you for your review. We're delighted to hear you were pleased with the quality of the tiles and our delivery service. We're sorry the boxes arrived in less than ideal condition and appreciate you bringing this to our attention. Your feedback will be shared with our team to help us improve.
Thanks, Sophie
You can contact real people!
Your team are very helpful and contactable, that's so rare these days
6 de junho de 2026
Resposta da Johnson Tiles UK
Hi Anna,
Thank you for your kind words. We're delighted to hear our team was helpful and easy to contact. Providing excellent customer service is something we pride ourselves on, so it's great to know your experience reflected that. We really appreciate your feedback.
Thanks, Sophie
From start to finish the process was…
From start to finish the process was excellent. Would highly recommend
10 de junho de 2026
Resposta da Johnson Tiles UK
Hi Sarah,
Thank you for your fantastic review. We're delighted to hear you had an excellent experience from start to finish. Your recommendation means a great deal to us, and we appreciate you taking the time to share your feedback.
Thanks, Sophie
Excellent Customer Service.
9 de junho de 2026
Resposta da Johnson Tiles UK
Hi Hope,
Thank you for your wonderful review. We're delighted to hear you received excellent customer service. We really appreciate your feedback and look forward to helping you again in the future.
Thanks, Sophie
Great to be able to order tile samples
Great to be able to order tile samples. Samples arrived have chosen colour now, having seen it in situ. will be ordering shortly, once have kitchen fitters sorted!!
6 de junho de 2026
Resposta da Johnson Tiles UK
Thank you for your lovely review. We're pleased our sample service helped you choose the perfect colour for your project. Best of luck with your kitchen installation, and we look forward to receiving your order when you're ready!
Thanks, Sophie
A great company
Wonderful customer service from Danny. Patient and attentive he found me a ‘difficult to find’ tile that was just right at an excellent price. I cannot recommend this company and this employee too highly. Excellent.
12 de junho de 2026
Opinião espontânea
Resposta da Johnson Tiles UK
Thank you for your wonderful review. We're thrilled to hear Danny was able to help you find the perfect tile. We'll be sure to pass your kind words on to him, and we're delighted you were pleased with both the service and the value. Thank you for your recommendation.
Thanks, Sophie
Great tiles at a great price
Great tiles at a great price! Delivery arrived promptly, and the delivery driver took the time and effort to pallet drop right outside by the conservatory doors.
The pallet was well wrapped, ensuring safe transportation and subsequent delivery, with only 2 tiles cracked, which I built into my overall requirements of 10% wastage.
Thankyou…
28 de maio de 2026
Resposta da Johnson Tiles UK
Hi Chris,
Thank you so much for your kind review!
We're delighted to hear that you were pleased with the quality of the tiles, the value, and the delivery service. It's great to know that the pallet arrived securely wrapped and that our delivery driver was able to place it conveniently for you.
We always aim to provide both excellent products and a smooth customer experience, so we're very pleased to hear we met your expectations. Thank you again for choosing us, and we hope you enjoy your finished project!
Many Thanks,
Kash
Ordered samples from Johnson Tiles and…
Ordered samples from Johnson Tiles and was most impressed by the quality of the tiles and efficiency of the company…
Would recommend
1 de junho de 2026
Resposta da Johnson Tiles UK
Hi Anthony,
Thanks for taking the time to write a review, it is greatly appreciated. We are thrilled to hear you were happy with your order and that you found the process so easy.
Many Thanks Sophie
I had my bathroom fitted 18 years ago…
I had my bathroom fitted 18 years ago and needed some replacement tiles. I went onto the Johnson's website and they had a very easy to use search. I was able to order a sample tile and it arrived in the post. Fantastic service Thank you
30 de maio de 2026
Resposta da Johnson Tiles UK
Hi Jon,
Thanks for taking the time to write a review, it is greatly appreciated. We are thrilled to hear you found our website so easy to use, and were able to find a tile for your bathroom. Please let us know if you need any further help.
Many Thanks
Sophie
Kaitlyn has been absolutely FANTASTIC…
Kaitlyn has been absolutely FANTASTIC with resolving an issue within a couple of hours, we initially ordered 5 boxes of tiles but unfortunately like wall paper batches they were not the same shade of colour when they arrived although they were the correct named tiles as ordered. Kaitlyn investigated with the warehouse and has arranged for the correct batch number to be delivered asap. We cannot thank you and the team enough.
5 de junho de 2026
Opinião espontânea
Resposta da Johnson Tiles UK
Hi Jacqueline,
Thank you for taking the time to write a review, I have passed on your comments to Kaitlyn in our outlet. We appreciate your understanding and are glad we could get this sorted for you as quickly as possible. Please get back in touch if we can be of any further help.
Many Thanks
Sophie
Lovely tiles at good prices
28 de maio de 2026
Resposta da Johnson Tiles UK
Hi Susan,
Thanks for taking the time to write a review, we are so pleased you were happy with our tile offering. We hope you found the right tiles for your project, but please get back in contact if we can be of any further help.
Many Thanks
Sophie
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