When I rang Johnson tiles thé phone was answered promptly by à wonderful lady called Hazel who helped me navigate through the order I am hoping to make in the next few days. She was warm knowledgeabl... Ver mais
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Leia as opiniões dos outros
Some of the tiles are 2mm less wide than others making it very difficult to get consistent spacing hence the grout lines do not look uniform. Ordering and delivery was very easy and speedy but shame a... Ver mais
Several calls. Staff respectful and helpful, taking time to source design and colour to match existing tiles. Initial sample not a match, second one is perfect. No charge for posting samples. Will b... Ver mais
A empresa respondeu
Visited HR Johnson tiles as redoing our en suite we have used this company many times over a 30 yr period As ever staff professional knowledge nothing too much trouble And range and value for money se... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
UK-Based Specialists in Ceramic & Porcelain Tile Design and Supply. We’ve been designing on-trend wall and floor tiles since 1901, proudly staying true to Johnson Tiles’ roots in the Potteries’ heartland of Stoke-on-Trent. With 120 years of experience, our design team searches the world for inspiration, sourcing on-trend collections of porcelain and ceramic floor and wall tiles.
Informações de contacto
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Reino Unido
- 01782 524000
- sales@johnson-tiles.com
- www.johnson-tiles.com
4,6
Excelente
860 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good experience
Fast delivery and very helpful when I had to message them about an incorrect tile
27 de março de 2026
Resposta da Johnson Tiles UK
Hi Roz,
Thanks for taking the time to write a review, it is greatly appreciated. We are so pleased you were impressed with the delivery and service provided, and hope you love your new tiles.
Many Thanks
Sophie
Well structured website and rapid delivery
Website very easy to navigate/find tiles and purchase them quickly. The most impressive part was the delivery. Far too often pallet deliveries from other tile/bathroom companies are delayed causing headaches and loss of earnings. The estimated delivery was 2-5 days but it arrived next working day. A breath of fresh air and very impressed.
9 de abril de 2026
Resposta da Johnson Tiles UK
Hi Brian,
Thanks for taking the time to write a review, it is greatly appreciated. We are thrilled to hear you found the website and ordering process so easy, and that you were impressed with the delivery service. We hope you love your new tiles, please get back in touch if we can be of any further help.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Ian,
Thanks for taking the time to write a review, we are so pleased you received your sample on time. We hope you found the right tile for your project, please get back in touch if we can be of any further help.
Many Thanks
Sophie
Sample did not arrive
Sample ordered did not arrive at all. Went with a different company instead.
13 de março de 2026
Resposta da Johnson Tiles UK
Hi Vivien,
We are very sorry to hear this, we would be happy to arrange a replacement but understand if this is no longer needed.
Many Thanks
Sophie
Fab tiles with fast delivery!
2 de março de 2026
Resposta da Johnson Tiles UK
Hi Allison,
Thanks so much for taking the time to write a review, we are so pleased you were happy with the tiles and delivery. We hope you would consider us again in future.
Many Thanks
Sophie
So pleased I found Johnson Tiles
Beautiful tiles, excellent quality and outstanding customer service. Thank you.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Johnson Tiles UK
Hi Louise,
Thank you so much for taking the time to write a review, we are thrilled you were so impressed with the quality of our products and the service provided. We hope you love your new tiles!
Many Thanks
Sophie
Tiles delivered on pallet as expected…
Tiles delivered on pallet as expected and on the day specified, well wrapped and all were intact. Delivery driver was courteous .
6 de março de 2026
Resposta da Johnson Tiles UK
Hi Mike,
Thanks for taking the time to write a review, it is greatly appreciated. We are so glad to hear your tiles were delivered as you expected, and hope you love them. Please get back in touch if we can be of any further help.
Many Thanks
Sophie
Great service.
3 de março de 2026
Resposta da Johnson Tiles UK
Hi,
Thank you for taking the time to write a review, it is greatly appreciated. We are so pleased to hear you were impressed with the service provided. We hope you found the right tiles for your project, and should you need anything else, please get back in touch.
Many Thanks
Sophie
so easy to order
3 de março de 2026
Resposta da Johnson Tiles UK
Hi Dawn,
Thanks so much for taking the time to write a review, we are so pleased you found the ordering process so easy. We hope you love your new tiles, please get back in touch if we can be of any further help.
Many Thanks
Sophie
Easy and straightforward
Easy and straightforward purchasing experience. Communication in every stage of purchase was excellent. Thank you.
2 de março de 2026
Resposta da Johnson Tiles UK
Hi Utpal,
Thanks for taking the time to write a review, we are so pleased to hear you had a pleasant experience, and were impressed with the service. We hope you love your new tiles!
Many Thanks
Sophie
Slick service and fast delivery
Danny was extremely helpful when I called with a query about a tile which wasn’t now available and pointed me in the direction of similar ones. Ordering a sample was very easy, updates on its progress plentiful and it arrived within 2 days. Sadly it was broken even though packaged so well, but it did its job in providing a colour match for my bathroom . Will definitely use Johnson’s again.
12 de março de 2026
Resposta da Johnson Tiles UK
Hi Jane,
Thanks so much for taking the time to write a review, we are so glad we could help finding a match for your bathroom project. Please let us know if we can be of any further help.
Many Thanks
Sophie
sent for a free sample first
sent for a free sample first, which was free unlike some who charge postage, we liked the tile and went to the outlet shop and purchased tiles,trim and adhesive all of which were cheaper than surrounding tile places, staff were helpful & friendly bringing the tile to the entrance and not laughing(too much ;0) when I forgot to pick up my adhesive and had to return, a good experience
22 de fevereiro de 2026
Resposta da Johnson Tiles UK
Hi Howie,
Thanks for taking the time to write a review, we are so glad we could help with your project, and that you had a great experience. We hope you love your new tiles and please let us know if we can be of any further help.
Many Thanks
Sophie
Not Customer focused at all!
I ordered some tiles as the compatible ones to some I already had. I needed help ordering online as could not find the ones I needed - they had changed their tile name. The lady on the phone was quite intimidating. On ordering it was kerbside delivery only. It was 3 boxes of tiles, I explained I was disabled and would be unable to go and carry them in. I live in a bungalow so easy access, but no, they only delivered to the end of our driveway. I needed to return all 3 unopened boxes as our plans had changed. I rang for assistance, to be told I have to arrange everything, find a courier, pay for their return myself. I did receive a recommendation of a courier but only as I asked for one. I will never order from Johnson’s again
5 de março de 2026
Resposta da Johnson Tiles UK
Hi Emma,
We are very sorry for the inconvenience, my colleague noticed your delivery comment and contacted you to say door delivery could not be guaranteed with our hauliers. We advised you to arrange assistance for the delivery day or that we could cancel and refund the order if you wish, but you advised to go ahead.
Our returns policy is on our website and states you will be responsible for paying postage costs associated with returns, which my colleague also explained the process to you over the phone.
We are sorry you feel this way, we did try to make you aware of the kerbside delivery rules that our third party hauliers follow, and tried to help as much as we could when you contacted us for assistance.
Many Thanks
Sophie
Impossible to amend delivery date
I was assured the tiles would arrive in the time frame specified ( 4 days ). They were at the Fed ex depot, and texts said would deliverd Friday. They were not, and it appears there is no way to contact Fed ex or modify delivery. I contacted The shop, who said they would contact Fed ex, but they made 4 more delivery attempts while we were away, each time I contacted the shop. Tiles delivered following Tuesday. This is not directly the shops fault, but should discuss with Fed ex as their chosen agent.
24 de fevereiro de 2026
Resposta da Johnson Tiles UK
Hi Grahame,
Apologies for the inconvenience caused, we will investigate with Fedex. For any delivery issues please contact us directly and will contact the hauliers on your behalf. We are sorry for the delay, but hope you are happy with the tiles.
Many Thanks
Sophie
Excellent customer service
Easy to order, excellent communication and when there was an issue with our delivery (some broken tiles in transit) they rectified it immediately. Excellent customer service.
6 de março de 2026
Resposta da Johnson Tiles UK
Hi Jacqueline,
Thanks so much for taking the time to write a review, we are so pleased you found the ordering process so easy, and were impressed with the service provided. We hope you love your new tiles!
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Kelly,
Thanks for taking the time to write a review, we are so pleased you were happy with the service received and price. It is so good to hear you love your new tiles, please get back in touch if we can be of any further help.
Many Thanks
Sophie
Sophie was really helpful and it is a great company to purchase from
This company provided all my tiles for a renovation and were extremely helpful. Sophie the export administration manager is an absolute credit to the company she went above and beyond to assist with the order and replace some tiles that unfortunately got broken in transit. I will definitely use this company again and would recommend to anyone needing good quality tiles at a reasonable price. Thank you!
26 de janeiro de 2026
Opinião espontânea
Resposta da Johnson Tiles UK
Hi Warren,
Thanks for taking the time to write a review, I will pass on your comments to Sophie. We are so glad you were happy with the service provided and that we could help with your project. We hope you love your new tiles.
Many Thanks
Sophie
A Great Online Find
Johnson Tiles were a great online find for me when researching for a bathroom refurb. An easy to negotiate website with plenty of choice & technical information. Speedy delivery (2 days) for both samples & the actual tile order and very helpful & knowledgeable telephone staff. I was hugely impressed with my first order for bathroom wall tiles to the extent that I placed a second order for floor tiles. I wouldn't hesitate to revisit when the time comes for a kitchen refurb.
14 de fevereiro de 2026
Resposta da Johnson Tiles UK
Hi Susan,
Thanks for taking the time to write a review, we are so glad that you found the website so easy to use and that we could help with your bathroom project. Please get back in touch if we can be of any further help.
Many Thanks
Sophie
Excellent quick response when asking for samples
Excellent quick response to request for samples. Came as ordered in good time and will help me choose tiles for my new kitchen. Thank you.
10 de fevereiro de 2026
Resposta da Johnson Tiles UK
Hi Kate,
Thanks so much for taking the time to write a review, it is greatly appreciated. We are so pleased to hear you were impressed with the customer service provided, and we hope you have found the right tiles for your kitchen project. Please let us know if we can be of any further help.
Many Thanks
Sophie
Exceptional Service, Product Quality and Price
I have ordered twice from Johnson Tiles and I wanted to express my thanks for the outstanding customer service, speed of delivery, officiency and exceptional quality and price of the tiles.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Johnson Tiles UK
Hi Deborah,
Thanks so much for taking the time to write a review, we are thrilled to hear from you. We are so pleased you were impressed with the service, quality and price of our products. We hope you love your new tiles, and please get back in touch if we can be of any further help.
Many Thanks
Sophie
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