When I rang Johnson tiles thé phone was answered promptly by à wonderful lady called Hazel who helped me navigate through the order I am hoping to make in the next few days. She was warm knowledgeabl... Ver mais
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Leia as opiniões dos outros
Some of the tiles are 2mm less wide than others making it very difficult to get consistent spacing hence the grout lines do not look uniform. Ordering and delivery was very easy and speedy but shame a... Ver mais
Several calls. Staff respectful and helpful, taking time to source design and colour to match existing tiles. Initial sample not a match, second one is perfect. No charge for posting samples. Will b... Ver mais
A empresa respondeu
Visited HR Johnson tiles as redoing our en suite we have used this company many times over a 30 yr period As ever staff professional knowledge nothing too much trouble And range and value for money se... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
UK-Based Specialists in Ceramic & Porcelain Tile Design and Supply. We’ve been designing on-trend wall and floor tiles since 1901, proudly staying true to Johnson Tiles’ roots in the Potteries’ heartland of Stoke-on-Trent. With 120 years of experience, our design team searches the world for inspiration, sourcing on-trend collections of porcelain and ceramic floor and wall tiles.
Informações de contacto
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Reino Unido
- 01782 524000
- sales@johnson-tiles.com
- www.johnson-tiles.com
4,6
Excelente
861 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Lovely staff
I visited Johnsons tiles in Tunstall and was greeted by lovely staff who were really helpful with my requirements. 5* from me!
12 de janeiro de 2026
Opinião espontânea
Resposta da Johnson Tiles UK
Hi Maria,
Thanks for taking the time to write a review, we are thrilled to hear you were so pleased with the help you received from our staff in the outlet store. We hope you managed to find what you were looking for, and please get in contact if we can be of any further help.
Many Thanks
Sophie
They helped me source original tiles…
They helped me source original tiles that were installed in a property over 15 years ago.
Great service, strongly recommend
1 de agosto de 2025
Resposta da Johnson Tiles UK
Hi Hardeep,
Thanks for taking the time to write a review, it is greatly appreciated. We are so glad we could help with your search, please get back in touch if we can be of any further help.
Many Thanks
Sophie
Fast and efficient service and…
Fast and efficient service and delivery. Good product.
13 de dezembro de 2025
Resposta da Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, it is greatly appreciated. We are so pleased you were happy with the service and delivery. We hope you love your new tiles.
Many Thanks
Sophie
Excellent service
Excellent service. The tile sample I ordered was delivered in the post very promptly. The 1901 tile is fantastic. Thank you, I will be ordering.
20 de dezembro de 2025
Resposta da Johnson Tiles UK
Hi Stephen,
That is great news! Thanks for taking the time to write a review, we are so happy you were happy with the service, and found the right tiles for your project. Please let us know if we can be of any further help.
Many Thanks
Sophie
All delivered perfectly
All delivered perfectly, great driver, put pallet exactly where needed, all in perfect condition and well protected, thank you!
1 de janeiro de 2026
Resposta da Johnson Tiles UK
Hi Rhona,
Thanks for taking the time to write a review, it is greatly appreciated. We are thrilled to hear you were happy with the delivery service, and we hope you love your new tiles.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Jesus,
Thanks for taking the time to write a review, we are so pleased you were impressed with the ordering process and efficiency. We hope you found the perfect tiles for your project, please let us know if we can be of any further help.
Many Thanks
Sophie
On the plus side they had the size and…
On the plus side they had the size and colour of tile we wanted at a reasonable price. Sadly the four boxes of tiles arrived on a pallet with half the tiles in one box broken.
I can be creative in the way the tiles are laid to mitigate the damaged tiles but somewhere along the line the logistics of this organisation hasn’t worked.
11 de dezembro de 2025
Resposta da Johnson Tiles UK
Hi Chris,
We are very sorry about this, we use third party hauliers and as tiles are fragile items they can occasionally get damaged in transit. If you contact our customer service team at service@johnson-tiles.com with an image they can arrange foc replacements for you.
Many Thanks
Sophie
Good experience
Good experience, very good quality and price delivery on time very helpful driver will use again
10 de dezembro de 2025
Resposta da Johnson Tiles UK
Hi George,
Thanks for taking the time to write a review, we are so pleased you were happy with the service received and quality. We hope you love your new tiles.
Many Thanks
Sophie
No delivery and no update
I have not received the tiles and l have not had any update as to when the tiles will be delivered?
20 de dezembro de 2025
Resposta da Johnson Tiles UK
Hi Charles,
Apologies for the confusion, unfortunately our last despatches before Christmas were on Friday 19th December, which we did state on our outlet site. Your order was placed on 20th December so missed the cut off unfortunately, our outlet has reopened today so this will be processed asap.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Ty,
Thanks for taking the time to write a review, we are thrilled you were happy with the delivery service and value for money. We hope you love your new tiles, please let us know if we can be of any further help.
Many Thanks
Sophie
The driver was extremely unhelpful
The driver was extremely unhelpful. He dropped the tiles directly in front of the house, blocking the walkway, and then left. He could have easily placed them in the garden, which was only about three metres away. My wife was home alone with a toddler and couldn’t move them, so they were left blocking access all day. This was very unprofessional and unacceptable behaviour. I will not be using this service again.
30 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Bilal,
Apologies for the inconvenience, we use third-party hauliers who provide kerb side delivery only, this means they will drive to the nearest access point possible to the intended address and you will be required to collect from there. We do state this on our website and our order emails. If your shipment contains a pallet then you will be required to take the individual packages from the pallet into your home. You will not receive any assistance from the driver. Some drivers are more helpful than others so we can only apologies for the inconvenience caused on this occasion.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Kate,
Thanks for taking the time to write a review, we are thrilled to hear you were happy with the delivery and that you found the team so helpful. We hope you love your new tiles.
Many Thanks
Sophie
Staff are amazing really helpful if you…
Staff are amazing really helpful if you can see what you need here is the place great prices
24 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Andrew,
Thanks for taking the time to write a review, we are so pleased you were happy with the service in our outlet and the prices. We hope you found the right tiles for your project.
Many Thanks
Sophie
Excellent service for samples
Excellent service for samples. I have always loved the simple purity of the prismatics range and the current colours are great fun.
I am currently planning a 1960's inspired modern kitchen with a total of 5 front colours and with classic prismatics splash backs in complementary colours.
5 de dezembro de 2025
Resposta da Johnson Tiles UK
Hi Ian,
Thanks for taking the time to write a review, we are so pleased you were happy with the sample service provided. We are thrilled you love our Prismatics range, and love the idea of your kitchen project. Please share some images with us once completed.
Many Thanks
Sophie
A small disappointmentnt
The purchase and order went smoothly, but the color in the photo was different from the original. Unfortunately.
13 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Monika,
Thank you for your kind comments regarding the service. Apologies, unfortunately images online can vary screen to screen so we do recommend ordering a sample for a more accurate colour reference.
Many Thanks
Sophie
I telephoned and spoke to a very…
I telephoned and spoke to a very friendly person called Nicola about my need to match some existing tiles in one of our bathrooms. After our discussion She said she would check the next day and send a range of tile shades. I received a box with 5 samples by courier the day after. Outstanding service!
27 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Ron,
Thanks for taking the time to write a review, i have passed on your comments to Nicola in our customer service team. We are so glad we could help, and hope you were able to find a match, Please get back in contact if we can be of any further help.
Many Thanks
Sophie
Good selection of tiles
Good selection of tiles, ordering online was easy and straightforward, excellent communication, delivery was fast and very well packaged.
26 de novembro de 2025
Resposta da Johnson Tiles UK
Hi James,
Thanks for taking the time to write a review, it is greatly appreciated. We are thrilled to hear you found the ordering process so easy and were happy with the service received. We hope you love your new tiles.
Many Thanks
Sophie
Amazing customer service
Amazing customer service. Great choice of product and all emails reaponded to promptly. Staff ao helpful. Samples arrived suoer quick and no charge.
All round a great experience so far.
25 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Helen,
Thanks for taking the time to write a review, we are thrilled you were so pleased with the service provided. We hope you found the right tiles for your project, please let us know if we can be of any further help.
Many Thanks
Sophie
AVOID - Terrible - 'out of date' Adhesive supplied - badly 'clumping'
Terrible. Tiles were delivered on a different day (late). One bag of tile adhesive had a tear in it. The proclamation about Johnson's tiles being made in the UK is untrue (on the back of one of the packs of tiles, it proudly states 'Made in Portugal' even though the box says 'Johnson's tiles'). WORST OF ALL, they supplied me with (effectively) OUT OF DATE tile adhesive which was 'clumpy' through bad storage. The bags appear to be dated 19th November 2024 (on the bag it says to use within 12 months) yet were supplied on 11th November, 2025. Have contacted the manufacturer's to check details.
THE MANUFACTURER OF THE ADHESIVE HAVE SAID:
Subject: RE: FAULTY PRODUCT
Hi
The codes on what looks like bags of TRADEFLEX show this stock is from batch 404778 manufactured on 19th November 2024, so this stock is just over 12 months old and may have been stored for too long in a cool moist environment.
Johnsons may not have rotated their stock
The grout bag is from July this year and the sachet sealed powder within it should be OK.
Regards
Palace Chemicals
Johnson's refunded one bag because it had been damaged in delivery, but it is hardly reasonable to expect a customer to use short dated bags of cement with a week to expiry date, particularly when it has been so badly stored that it has clumped in the bags.
I AM ABSOLUTELY DISGUSTED WITH THE LACK OF EVEN AN APOLOGY... notwithstanding that I was charged for a product which is not of merchantable quality and another that is misdescribed as being made in the UK.
I'll be complaining to the Advertising Standards Authority about the fact that Johnson's are lying about where some of their tiles come from.
AVOID THIS COMPANY - CERTAINLY FOR BAGGED PRODUCTS.
11 de novembro de 2025
Resposta da Johnson Tiles UK
Hi John,
I believe our customer service team have already been in contact with you previously, and you were refunded for the bag of adhesive with the tear in it. We apologise again. The rest of the adhesive was supplied in date when delivered. Whilst we used to manufacture in the UK and still have stock remaining, we also supply product from partnering factories outside of the UK.
Many Thanks
Sophie
Customer Service done the correct way!
Massive help with trying to find the correct tile for a Barrat Homes house, had an issue with a sample being the wrong sample sent out but Danny rectified this quickly and got me sorted!
Thank you Danny!
13 de novembro de 2025
Resposta da Johnson Tiles UK
Hi,
Thanks so much for taking the time to write a review, it is greatly appreciated. I have passed your comments on to Danny in our outlet, and we are so pleased we could help. We hope you are pleased with your tiles, and please get back in touch should you need any further help.
Many Thanks
Sophie
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