Lovely underwear, but if you need to return you will have to wait nearly 20 WORKING days for a refund !! i wont be ordering again due to this issue
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Ver mais
A empresa respondeu
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Ver mais
A empresa respondeu
Very easy to order, and had to return and get a different size, returns portal/website very quick and dropped parcel off at a EVRI locker. Will order again, items are good quality and wife loves them.... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupa interior
- também em
- Fabricante de lingerie
- Grossista de lingerie
- Loja de lingerie
- Loja de maternidade
Escrito pela empresa
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Informações de contacto
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Reino Unido
- www.knickerbox.com
3,9
Bom
113 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely IMPOSSIBLE for anyone to…
Absolutely IMPOSSIBLE for anyone to take any responsibility. I’ve never ever dealt with a company this bad for customer service. There is no customer service. If u need to return anything you’re screwed! The online return process gave me an option to book a collection which I did and ended with a label for me to print. I did and evri collected. However nothing since. No emails no tracking number - assumed job was done.. however now nothing since and knickerbox say not their responsibility. Absolutely disgraceful would never ever buy from them again.
13 de maio de 2025
Opinião espontânea
Resposta da Knickerbox
Hi Amanda
Thank you for taking the time to leave a review. We would like to apologise for the inconvenience caused by your recent experience this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at kbxcustomerservices@annsummers.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Resposta da Knickerbox
Hi there - appreciate the feedback! Quick delivery and a fuss-free order process? We’ll take that 🙌
Resposta da Knickerbox
Hi there - That’s what we like to hear! A gorgeous fit can make all the difference 💫 Thanks for the fab feedback.
Team Knickerbox (Steve)
Resposta da Knickerbox
Hi there - Love to hear that! Comfort and style is the dream combo 💫 Thanks for taking the time to share.
Team Knickerbox.com (Steve)
Easy process to order
5 de maio de 2025
Resposta da Knickerbox
Hi Debbie - Love that it was smooth sailing 🛍️ We’ve worked hard to make ordering easy, so it’s great to hear it’s landing right.
Team Knickerbox.com (Steve)
True to size, fantastic quality
Have purchased from knickerbox twice before,so ordered again without hesitation. Everything fits true to size, fantastic quality, great service and fast, secure delivery. Recommended.
3 de maio de 2025
Resposta da Knickerbox
Hi Steven,
We’re blushing! Thanks for the fab feedback and for coming back to us without hesitation. True to size, fantastic quality, great service — we’ll take that 🙌
Team Knickerbox.com (Steve)
Resposta da Knickerbox
Hi there - That’s what we like to hear 🙌 Thanks for the support — lots of newness has landed for AW25 if you're looking for an excuse to pop back.
Team Knickerbox.com (Steve).
Resposta da Knickerbox
HI there - we love hearing that! Making things easy and fuss-free is exactly what we aim for 💫 Thanks for sharing.
Team Knickerbox.com (Steve).
Have bought two comfy joggers and tops…
Have bought two comfy joggers and tops and bras and the quality and fit is amazing.
Speedy delivery and brilliant experience - I will definitely be buying again!
20 de março de 2025
Opinião espontânea
Resposta da Knickerbox
Hi Katie,
We love this! So happy the fit and quality impressed, and that everything arrived quickly too 🙌 Thanks for the kind words. We've just launched loads of newness onto the site for AW25, if you need a reason to pop back.
Team Knickerbox.com (Steve).
Resposta da Knickerbox
Hi Tracy,
Thank you for taking the time to leave a review, we really value your feedback.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot Review, so we can discuss this further.
Many Thanks
Team Knickerbox
Ordered at lunch on Tuesday and had my…
Ordered at lunch on Tuesday and had my order delivered on Thursday morning. Super quick and easy, packaging was great! Reading the rest of the comments it seems issues are with returns which is a shame cos otherwise the prices are amazing and delivery is super fast!
6 de março de 2025
Opinião espontânea
Resposta da Knickerbox
Hi Jenny,
Quick delivery and fab packaging? Yes please! 🚚✨ We’re really happy you had a smooth experience and hope you'll pop back for some of the newness we've launched for AW25.
We appreciate you flagging the returns feedback — as a new business, we've not been perfect on this and are learning, but the team and I are working hard to put things right for customers when they do go wrong, and address any underlying issues to stop it happening in future.
Team Knickerbox.com (Steve)
The latest KBX designs are good quality…
The latest KBX designs are good quality and pretty, delivered quickly in simple eco friendly packaging. Prices are great too, particularly in sales.
3 de março de 2025
Resposta da Knickerbox
Hello!
Love hearing this! We’re so glad the latest KBX designs ticked all the boxes—pretty, great quality, and delivered fast in eco-friendly packaging 🌱✨
We've just launched loads of fab new product for AW25, too.
Team Knickerbox.com (Steve)
It was really easy to purchase what I…
It was really easy to purchase what I wanted
2 de março de 2025
Resposta da Knickerbox
Hi Gill,
So glad it was simple to find what you wanted! That’s exactly the kind of experience we want to deliver 💫 We've just launched loads of fab new product for AW25, so if you needed a reason to pop back, maybe that's it?
Team Knickerbox.com (Steve)
Need a refund or response? Forget it
I returned one item from an order two weeks ago and am still waiting for a refund. I have contacted their support email but not getting a response. Doesn’t appear to be a phone number. I can see the item was delivered back on the tracking. Terrible customer service. Will NEVER buy from them again. 😡😡😡
21 de fevereiro de 2025
Opinião espontânea
Resposta da Knickerbox
Hi Lyndsay,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
They won't give me a refund despite…
They won't give me a refund despite acknowledging they've received my returned item. Can't get hold of anyone and they just fob me off on the web chat saying I have to wait another 72 hours. Awful service - AVOID AVOID AVOID
10 de fevereiro de 2025
Opinião espontânea
Resposta da Knickerbox
Hi Katie,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Resposta da Knickerbox
Hi Alison,
So glad to hear your order arrived quickly and that you’re loving the quality 💫 We work hard to make sure everything feels just right, so this means a lot.
Team Knickerbox.com (Steve)
Easy order process, pleased with items
Easy order process. Fab delivery. Pleased with items purchased, would definitely purchase from again.
2 de fevereiro de 2025
Resposta da Knickerbox
Hi there - This is exactly what we love to hear—easy ordering, speedy delivery and happy vibes all round 💫 Thanks for the kind words, and we’ll be ready when you’re back for more!
Team Knickerbox.com (Steve)
Confusing website
Tried to buy their lingerie, but found it impossible to purchase their lingerie, as their website was confusing to progress sales of different items
8 de fevereiro de 2025
Opinião espontânea
Resposta da Knickerbox
Hi Jeff,
Thank you for taking the time to leave a review, we really value your feedback.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot Review, so we can discuss this further.
Many Thanks
Team Knickerbox
I didnt receive my parcel
I didnt receive my parcel, and its no chance to get reach a customer service support.
1 de fevereiro de 2025
Resposta da Knickerbox
Hi Justina
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Awful experience
Awful experience, placed an order 4 weeks ago and started taking payment from me via Klarna straight away. 3 weeks later nothing received, been ignored by customer services for 5 days now with no reply, nobody seems to be bothered that they’ve taken money off me for a product that hasn’t been delivered and no information as to if or when I will get the product or a refund.
25 de janeiro de 2025
Opinião espontânea
Resposta da Knickerbox
Hi,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.