Lovely underwear, but if you need to return you will have to wait nearly 20 WORKING days for a refund !! i wont be ordering again due to this issue
A empresa respondeu
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Leia as opiniões dos outros
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Ver mais
A empresa respondeu
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Ver mais
A empresa respondeu
Very easy to order, and had to return and get a different size, returns portal/website very quick and dropped parcel off at a EVRI locker. Will order again, items are good quality and wife loves them.... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupa interior
- também em
- Fabricante de lingerie
- Grossista de lingerie
- Loja de lingerie
- Loja de maternidade
Escrito pela empresa
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Informações de contacto
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Reino Unido
- www.knickerbox.com
3,9
Bom
113 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My boyfriend purchased items via the UK…
My boyfriend purchased items via the UK site but billing address in the US. They don’t fit but can’t return via portal as it doesn’t support US addresses. After initial response requesting more information from the support email address, I’ve followed up 6 times in 2 months with zero response. Just wanted to return ill fitting gifts and repurchase in correct size. Please can someone at knickerbox respond to me!
12 de dezembro de 2024
Opinião espontânea
Resposta da Knickerbox
Hi Katie
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Horrendous company
Horrendous company. Ordered on 28th December, no email confirmation from them. Contacted customer services 10 days later who found my order and gave me the order number. Tried tracking on their website and there's no such order associated with either of my email addresses. Emailed CS yesterday and no response today. Avoid at all costs.
11 de janeiro de 2025
Opinião espontânea
Resposta da Knickerbox
Hi Ryan,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Resposta da Knickerbox
HI Janine,
We love hearing that! Thanks for the kind words and for shopping with us 💕 We've just launched loads of new products for AW25, so do pop on and have a look if you fancy.
Team Knickerbox.com (Steve).
Good service and product
1 de janeiro de 2025
Resposta da Knickerbox
Hi Beverly,
Great to hear you’re happy with both the service and the product 💫 We love getting feedback like this – it keeps us smiling!
New products for AW25 have recently landed, if you wanted to pop on to the site and take a look.
Team Knickerbox.com (Steve)
Absolutely terrible company to deal…
Absolutely terrible company to deal with when trying to make returns, website won't recognise order number and won't let me login to my account and won't send out a link to reset passwords,so how do I make a return maybe someone from this company would like to comment
2 de janeiro de 2025
Opinião espontânea
Resposta da Knickerbox
Hi Dave,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Resposta da Knickerbox
Hi Renata - Thanks for the kind words! We’re so pleased everything went smoothly for you 🛍️
Team Knickerbox.com (Steve)
The services was very quick and the…
The services was very quick and the delivery with no problems
19 de dezembro de 2024
Resposta da Knickerbox
Hi David,
Love hearing that everything went smoothly 🙌 We know how important a hassle-free delivery is, so this means a lot.
Team Knickerbox.com (Steve)
Quick to arrive and the set was stunning
Quick to arrive and the set was stunning
17 de dezembro de 2024
Resposta da Knickerbox
Hi Sam - Quick and smooth – just how we like it 💨 So glad everything arrived without a hitch. Thanks for letting us know!
We've got some fab new products in for AW25, too, if you needed an excuse to pop back.
Team Knickerbox.com (Steve)
I purchased Knickers and Bra sets for…
I purchased Knickers and Bra sets for my wife and I know she will love the colours and styles. Choosing from the Web site was easy to navigate and filter what type of Lingerie my wife wears. Now waiting for her Christmas Presents to arrive
17 de dezembro de 2024
Resposta da Knickerbox
Hi Stuart,
Thanks for the lovely feedback! We’re thrilled you found the perfect lingerie and that the site made it simple to shop. Hope the Christmas surprise was a big win in the end! 🎅🩷
We've got some fab new products in for AW25, too, if you needed an excuse to pop back.
Team Knickerbox.com (Steve)
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