Completed a return, was told my refund has been issued but not received it. Nothing back from Katy either regarding where she is up to with tracking the refund. It seems like deflection/delay tactics,... Ver mais
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Leia as opiniões dos outros
Maplins web page was clear to read and had all the information that l needed to place my order. The delivery came within a couple of days, the product was nicely wrapped and labelled. I would no... Ver mais
The cable was competitively priced, works as specified, and was delivered through my letterbox (no signing, not left with a neighbour or thrown behind a bush)) in about four days. There used to be a l... Ver mais
I found the Maplin customer service team to be excellent. The cable I’d been using just stopped working for no apparent reason, Kate sent out a prepaid label straight away, I returned the cable. I... Ver mais
Informações sobre a empresa
Escrito pela empresa
Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!
Informações de contacto
First Floor, 5 Century Point, Halifax Road, HP12 3SL, High Wycombe, Reino Unido
- help@maplin.co.uk
- www.maplin.co.uk
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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I wish they didn’t use DPD
Everything’s fine except the fact they use DPD and DPD left my parcel in an extremely by irresponsible location and I had to contact them whilst I was at work to get the driver to go back and make sure my parcel hadn’t been stolen. It was stressful but not maplins fault. Wish they didn’t use DPD though.
Great product and very prompt delivery.
My son is camping for the weekend the…
My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with us? excellent device well made with solid rubber body and
waterproof .Well done maplin for a good emergency device for anyone to leave in your car.
Nothing Good
Paid for postage, took 3 days longer than quoted. When it arrived it didn’t work. Looked like a cheap third party product placed in Maplin bag. Nothing good about this experience.
Well packed
Well packed, short delivery with good service and the product looks good.
Contempt for the customers
Confusing delivery information although delivery was prompt and luckily I was around to accept it.
However, the product that I purchased a
Maplin 4 Port (1 x USB-C PD / 3 x USB-A 3.0 QC) 65W GaN USB Laptop Charger with 1.2m Cable
arrived minus any cable whatsoever and when I tried to use an existing USB-C cable it would not work at all and another cable that I bought will charge my phone but not my laptop. I have since found out that I need a USB-C PD cable and someone at the library showed me one and used it with my plug to charge my laptop.
I have advised Maplin that my plug arrived without a cable and after providing all the details they requested regarding my order and my laptop they have just decided to repeat their request for the information which they have confirmed they already have, this filibustering is clearly meant to discourage me and make me go away and so voiding them of their obligations to me.
When Maplin had physical stores like my local one on Great Portland Street in London the staff always were helpful and respectful and did not treat me with the contempt that the online staff have decided to do.
I am disgusted by the response of the person I have been corresponding with at Maplin and believe this person has no place in a customer service department.
I would go so far as to advise anyone that is considering buying from Maplin to purchase from a reputable company like John Lewis or to visit the store of a high street retailer and then you will be able to avoid spending your money only to have the headache of having to laboriously search out for a suitable cable at extra expense and time which you assumed would have bee taken care of by your decision to buy online.
I regret spending hundreds of pounds over the years when I see what this company has now become.
What a waste of a good name
Easy to purchase and quick delivery
Easy to purchase and quick delivery! Love my purchase.
All good
Searched on website easily and placed order without problem. The package of two items was delivered within the time frame expected and as it was tracked, I could easily follow its progress.
The items were: Maplin a 65W 2-Port GaN Fast USB Wall Charger which works as expected and feels a solid entity, together with a Maplin USB-C to USB-C 3.2 Gen2 100W 10Gbps Super Speed Cable which seems fine. The only comment I would make is that both items feel weighty which might be an issue when travelling.
Item delivered quickly with good…
Item delivered quickly with good communication re delivery. Recommended company! I’ll buy from Maplin again!
Delivered on time and in good order
Very good but with reservations…..
The power bank was delivered as per the advice note, securely packaged, by the FedEx courier.
As for the actual power bank, I need more information about it and how to use it properly (I’m very much a novice with all things technical) so consequently I can’t see how it works with the heated cushion I actually bought it to use with, plus my iPhone to use it with when I have one of the many power cuts in my area. More instructions are required for numpties such as me.
Great service!
Ordered some batteries, had them at 08:15 the next morning! The week before Christmas too! Lighting quick service
Really poor service and delivery times
Really poor service and delivery times. 10 days for 2 x packs of batteries 👎🏼
Good company.
Good company.
Great courier FED EX!!!
Good communication
Driver phones on company phone.
Delivery done
No problem.
Avoid
Avoid. False advertising! Ordered wireless earphones, received totally different item from the one that is advertised on their website, not only design but also technical features. Just completely different stuff. Emailed their customer service with pictures and comparison- no reply at all like nothing happened.
Well done you
Easy orfering, fast delivery & quality product. Who could ask for more. Well done you!!
No problems
No problems. Asked a question before purchase that was answered then ordering/delivery was good.
Easy to order and quick delivery.
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