Completed a return, was told my refund has been issued but not received it. Nothing back from Katy either regarding where she is up to with tracking the refund. It seems like deflection/delay tactics,... Ver mais
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Leia as opiniões dos outros
Maplins web page was clear to read and had all the information that l needed to place my order. The delivery came within a couple of days, the product was nicely wrapped and labelled. I would no... Ver mais
The cable was competitively priced, works as specified, and was delivered through my letterbox (no signing, not left with a neighbour or thrown behind a bush)) in about four days. There used to be a l... Ver mais
I found the Maplin customer service team to be excellent. The cable I’d been using just stopped working for no apparent reason, Kate sent out a prepaid label straight away, I returned the cable. I... Ver mais
Informações sobre a empresa
Escrito pela empresa
Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!
Informações de contacto
First Floor, 5 Century Point, Halifax Road, HP12 3SL, High Wycombe, Reino Unido
- help@maplin.co.uk
- www.maplin.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
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BRILLIANT PLUGS.
What a great item.now i can turn on my water pump to extract rainwater from bottom of garden without going outside and getting soaking wet, plus extractor fans in garage to rid of condensation,didn't know these plugs existed wish i had known years ago .highly recommended great company recieved next day perfect..a big THANK YOU MAPLIN.
Improved Customer Service
Update (20/02/24) - I am happy to upgrade the review given the response from James below. James reached out to me on email initially and arranged a return from Yodel, that never showed up. After some confusion, he was able to send a return label so I could post it myself. James also ensured he followed up on the refund and confirmed as soon as it was done. Thankfully, refund was quick after the item was delivered to their warehouse. I hope this helps to put some trust back into their service. The only issue is lack of telephone line and delay in response over emails. Hope they work on this ! Thank you James for keeping up the promise !
MA15318 - Want to return an order, where the incompetent "Yodel" courier did not collect as scheduled. So I have sent numerous emails to Mapling to rearrrange or atleast send me the label and I can go and drop it to the courier shop.
No working phone lines, no live chat. Its next to impossible to find someone respond to you in time. Sporadic email responses over couple of days (once a week or at the most twiice).
Not very customer efficient. Why can't you attach a returns note in the shipment, so its easier to return it????

Resposta da Maplin
Bought one before!
I knew that what I wanted was available from Maplins, as I have bought one before. The power lead arrived in the post this morning 29/1/24 Highly delighted with the fast despatch and delivery! Thank you!
Shopping at Maplin no issues at…
Shopping at Maplin no issues at all,when product arrived,looked excellent and well packaged.Only issue is with Royal Mail that took a week to get it to me
I never write reviews but I feel I must…
I never write reviews but I feel I must ! Maplin you a have been fantastic company only , I ordered a car which came with out the fixers to the wheels
They responded super quick and have sent me a whole new car ! Without any problems! Can’t believe the service will most definitely be buying again from you great service 🥰
Smart Bulbs
Really quick delivery and lights were easy to set up
MA14098
Order number : MA14098
I didn’t receive my order it says it was delivered to my neighbor i asked him he received nothing
And you are not responding to my emails
Great service without getting wet!
Good quality products and excellent service but still miss the shopping in the store experience.
Top notch
Very good service, quick and efficient. Item brought as a birthday gift
Excellent service and good communication
The price was very fair and the battery was delivered in good time. The communication was excellent and I was informed of each stage of the delivery process. Excellent service!
Claim to offer student discount. They don't.
Claim to offer student discount, once you go through all the trouble of verifying, and then applying the code - they claim it's invalid. Waste of my time and effort.
Package arrived damaged and most of…
Package arrived damaged and most of contents missing. Maplin refused to resolve
Great company
Great company, items arrived so quickly - pleasantly surprised especially at this time of year!!!
Great price and quick delivery despite…
Great price and quick delivery despite been near Xmas. We have to travel to the shops and we had forgotten batteries, so it was more economical for the postman to deliver them as he passes everyday.
V good people
Damaged packaging and missing items
I received my order on time. The inner packaging was damaged, as in the box containing the batteries was damaged and taped up with clear and brown tape. Outer packaging was not damaged. Also, and more importantly most of the batteries were missing! I think I’ve been sent used batteries. Hopefully someone at maplin will sort this out. First time this has happened with a Maplin order.

Resposta da Maplin
Normally everything is ok but this last…
Normally everything is ok but this last order of AA alkaline batteries are poor quality. They don't last very long and some have started to leak. This may be a one off but really disappointed at this time of year

Resposta da Maplin
Easy to use the website
Easy to use the website, excellent prices and speedy delivery. What more could I ask for?
Goods as described,promptly…
Goods as described,promptly despatched,good price.
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