Maplin Opiniões 

1267
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Completed a return, was told my refund has been issued but not received it. Nothing back from Katy either regarding where she is up to with tracking the refund. It seems like deflection/delay tactics,... Ver mais

Classificada 5 em 5 estrelas

Maplins web page was clear to read and had all the information that l needed to place my order. The delivery came within a couple of days, the product was nicely wrapped and labelled. I would no... Ver mais

Classificada 5 em 5 estrelas

The cable was competitively priced, works as specified, and was delivered through my letterbox (no signing, not left with a neighbour or thrown behind a bush)) in about four days. There used to be a l... Ver mais

Classificada 5 em 5 estrelas

I found the Maplin customer service team to be excellent. The cable I’d been using just stopped working for no apparent reason, Kate sent out a prepaid label straight away, I returned the cable. I... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos

Escrito pela empresa

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(1267)

40 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

BRILLIANT PLUGS.

What a great item.now i can turn on my water pump to extract rainwater from bottom of garden without going outside and getting soaking wet, plus extractor fans in garage to rid of condensation,didn't know these plugs existed wish i had known years ago .highly recommended great company recieved next day perfect..a big THANK YOU MAPLIN.

20 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Improved Customer Service

Update (20/02/24) - I am happy to upgrade the review given the response from James below. James reached out to me on email initially and arranged a return from Yodel, that never showed up. After some confusion, he was able to send a return label so I could post it myself. James also ensured he followed up on the refund and confirmed as soon as it was done. Thankfully, refund was quick after the item was delivered to their warehouse. I hope this helps to put some trust back into their service. The only issue is lack of telephone line and delay in response over emails. Hope they work on this ! Thank you James for keeping up the promise !

MA15318 - Want to return an order, where the incompetent "Yodel" courier did not collect as scheduled. So I have sent numerous emails to Mapling to rearrrange or atleast send me the label and I can go and drop it to the courier shop.

No working phone lines, no live chat. Its next to impossible to find someone respond to you in time. Sporadic email responses over couple of days (once a week or at the most twiice).

Not very customer efficient. Why can't you attach a returns note in the shipment, so its easier to return it????

18 de janeiro de 2024
Opinião espontânea
logótipo da Maplin

Resposta da Maplin

Hi Swati,

I'm so sorry you feel we didn't respond to you soon enough, it looks like it was a combined issue as we weren't notified about the failed collection until late on Friday, and our offices aren't open over the weekend.
This was unfortunately compounded by the fact that our system seemed to receive numerous identical emails from you and this caused the entire thread to be marked as spam on Tuesday
I must emphasise that I'm very sorry that we didn't catch this sooner, and I am hopeful that you've received the email we sent on Wednesday with the returns label.

Hopefully, we can have this resolved very soon.
Thanks
James

Classificada 5 em 5 estrelas

Bought one before!

I knew that what I wanted was available from Maplins, as I have bought one before. The power lead arrived in the post this morning 29/1/24 Highly delighted with the fast despatch and delivery! Thank you!

25 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I never write reviews but I feel I must…

I never write reviews but I feel I must ! Maplin you a have been fantastic company only , I ordered a car which came with out the fixers to the wheels
They responded super quick and have sent me a whole new car ! Without any problems! Can’t believe the service will most definitely be buying again from you great service 🥰

16 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

MA14098

Order number : MA14098
I didn’t receive my order it says it was delivered to my neighbor i asked him he received nothing
And you are not responding to my emails

4 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Top notch

Very good service, quick and efficient. Item brought as a birthday gift

30 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Damaged packaging and missing items

I received my order on time. The inner packaging was damaged, as in the box containing the batteries was damaged and taped up with clear and brown tape. Outer packaging was not damaged. Also, and more importantly most of the batteries were missing! I think I’ve been sent used batteries. Hopefully someone at maplin will sort this out. First time this has happened with a Maplin order.

14 de dezembro de 2023
Opinião espontânea
logótipo da Maplin

Resposta da Maplin

Hi Tariq,

Thanks for your review, I am aware you're already in contact with our help team who will be doing what they can to resolve this for you. I just want to assure you that the batteries you received aren't returned units or used, the stock was brand new and only just arrived from our manufacturer a short time before.

Thanks
James

Classificada 3 em 5 estrelas

Normally everything is ok but this last…

Normally everything is ok but this last order of AA alkaline batteries are poor quality. They don't last very long and some have started to leak. This may be a one off but really disappointed at this time of year

9 de dezembro de 2023
Opinião espontânea
logótipo da Maplin

Resposta da Maplin

Hi Brian,

I've made a request for more information from you, or you can contact our help team at help@maplin.co.uk.

We'd love to help you get a resolution to this, and would be interested to hear what has happened to these batteries as its an issue we've not heard of before.

Thanks
Maplin Customer Service

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