Peabody Opiniões 2416

The people on the phone are good but you get no response to complaints, it's a waste of time calling them.

Lengthy lead times for repairs, some repairs incomplete as limitations with the selected contractors. Limitations on what can be reported as in the list of "typical" defects or issues means not everything can be reported. Long wait times on the phone. Building management is ineffective!

The telephone system for Peabody is a shambles. Some parts of the system send you in circles with LITERALLY no possibility of speaking to ANYONE! A manager needs to try all the methods to get in touch that the residents have available to them and see how you feel at the end of each ATTEMPT. Not quick, not efficient, so difficult for those with extra needs/elderly, cut off after waiting an hour and having to start the wait AGAIN! THIS IS NOT EVEN A HALF GOOD SERVICE!!
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Your contractor T Brown. Have you selected them as they use the same phone service?? Today, I’ve been trying to contact someone for an hour and been cut off twice without even getting a chance to say, ‘hello.’ It seems like they have one phone line. Even their subcontractors give up waiting! This is not an unusual day. This is every day I’ve had to call them because of failed appointments or when I was politely trying to cancel an appointment because my mother-in-law had been taken to hospital with a stroke!
I’ve had an awful time dealing with Peabody on behalf of my mother-in-law and there has been NO improvement in the 6 years since I originally started dealing with them to get them to deal with the sewage coming into her basement bedroom! It took several, looong attempts before sewage stopped entering her bedroom! She was a very vulnerable 83 yr old then!!

Had Lino sheet flooring laid in kitchen 6months ago within 3 weeks the floor started lifting, opened the door and it ripped the flooring as started raising, door bar was stuck down with floor adhesive and came up within the first week, so couldn’t open door properly or shut it, so had to pull it back abit as we have rising damp in the hallway towards back door from kitchen and it smells, so have to had door closed, the contractors that laid the floor only used a small amount of adhesive for a massive area and area refusing to change it as it’s not there problem, I will be taking Peabody to court over this and for other repairs we have needed done over nearly 4 years

I have not received any response from Peabody.

We have always complied with annual boiler safety checks, so it was surprising to have someone arrive unannounced, without identification, scrolling on his phone and insisting on entering the flat.

There is no gas supply inside the property (the building’s boiler, subject of the annual safety checks, is located in the communal corridor, and the flat itself is fully electric) which made the request even more confusing.

When we called customer service, we were told access could be “forced” if checks were overdue, which was interesting, as we have no record of anything being overdue and have consistently cooperated with inspections every year.

Tenants are entitled to reasonable notice and identification before letting strangers into their homes. A private home is still a private space, and people deserve the chance to prepare it before access is requested.

Safety checks are important. Professionalism, clear communication, and respect for tenants’ rights should be too. Fortunately, those rights are easy for anyone to verify.

Very poor service, spurious and erroneous charges, and a lack of interest in addressing complaints in a timely manner, if at all.

I applied for sheltered housing had an interview and also applied online. Never heard from anyone again.

I am extremely disappointed with the aftercare service from Peabody. Our Vent-Axia ventilation system has been out of service for over a month. Despite multiple reports, we have been told parts are "sold out" with no resolution date in sight.

As this is a modern, air-tight property, the lack of mechanical ventilation has caused critical issues:

- Property Damage: Visible water stains and shrinkage cracks have appeared on the ceiling and walls.

- Pest Infestation: The prolonged high humidity (consistently above 60-70%) has led to an outbreak of damp-seeking pests (Booklice) around the water-stained areas.

It is unacceptable to leave a homeowner in these conditions. I am now considering to escalate this matter to the NHBC and the New Homes Ombudsman.

Potential buyers should be aware of the lack of support once you move in.

I contacted them about the noise and illegal dumping, but they have done nothing. It’s a terrible company. The area around the property is filthy and looks like a slum.　The man at the customer service call centre was also terrible. Even though the noise could clearly be heard over the phone, he pretended he couldn’t hear it.

It has now been over a week with no heating or proper hot water, and no communication since raising a complaint on Monday.
We are a four-bed household with children and a vulnerable adult, yet have only been given two portable heaters. I also have to wake at 5:30am daily to manually switch on emergency hot water.
This is not an adequate or reasonable response for a vulnerable household. Extremely disappointing service.

Thank you for your response, Jax.
I have already raised a formal complaint earlier this week and have been actively chasing this. It has now been over a week without heating or proper hot water in a household with children and a vulnerable adult.
Being asked to “get in touch” again through another channel is frustrating when I have already reported this and received no resolution. This situation should have been treated as urgent from the start.
I expect to escalate this immediately and provide a clear date for repair and a proper update, not just a generic response

The worst customer service that I have ever encountered- in that it doesn't exist....

No one has responded to my request for 5 days.
Tried to call them and no one picks up the phone after 15 mins .
Horrendous !

terrible company, won't sort repairs out in my house, treat the disabled like rubbish, talks to us like we're idiots. peabody it's your house come & fix it ! I'll withhold the rent money then you can take us to court & you can explain to the judge why you're not fixing emergency leaks breaking awaabs law & treating the disabled with contempt

No one from Peabody has been in contact with me regarding my safety issues.

I would like to give 0 star . Poor customer service. Specially peabody repair they don't care . Don't bother to call them . Hounslow Council should check with them .

Abusing mental health and ignoring mould.
For 5 years we have faced black mould destroying our furniture, possessions, even food. They ignore us until the last moment before the law would step in, and then they mould wash and leave. The building has no insulation and crumbling foundations. My partner now uses an inhaler. Work is due to be done, and we are being forced to live here while the work is done. I suffer with my mental health, CPTSD and insomnia being the main things that are impacted by the location of the property. A mental health review for relocation was also ignored. The extent of the poor quality of the property has been covered up and all surveys have mysteriously vanished, as has the mental health review. We pay for services that do not exist. Our rent is put up every year without fail. When contested, Peabody staff preyed on mental illness to provoke reactions and arguments in order to justify their refusal of contact with us. We are now finding ourselves being penalised. We are trying to use home swappers, but nobody will swap to a Peabody property for good reason. We have applied to the council, but they will not help because they feel we are suitably housed. The mental health team has asked Peabody to help us, and they have been ignored. Solicitors have sent a letter to review the property, and Peabody have done their best to smooth over all issues and invalidate our claim. We are stuck. No help, no escape. We just have to sit in cold, damp, rotting surroundings, as our mental health degrades further while the NHS does their best to help us get better. Peabody are clearly abusing the social housing system at the expense of people like us who desperately want somewhere safe, sanitary, and comfortable to call home.

I got a call from Gill martins regarding to mould and damp then I told the lady how can u solve the problem if the windows are the ones causing the problem then she saying peabody sent us to call u guys to arrange an appointment. The wooden windows are causing the damp and mould they coming off they are old how many times do I have to explain to these useless people they act as if they lack basic common sense I'm sure a 2 year old has more common sense them them. They know how to manipulate their tenants but if u smart enough u will know how to deal with them