I contacted to ask if a spare part was available. It was initially misread as a complaint but after another message it was sorted out and I received the spare part I needed to continue using my very u... Ver mais
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Leia as opiniões dos outros
Purchased a dual progress air fryer in October from the TikTok shop and by beginning of December drawer 1 has stopped heating up. Not happy as now I’m going to have to purchase a new air fryer. What a... Ver mais
A empresa respondeu
We purchased a Progress Dual air fryer (£50) from Morrisons on 15th November, we’ve been very pleased with it until now. We’ve not used it for about 3 days, turned it on and got an error code E3,... Ver mais
A empresa respondeu
Bought from morrisons, worked great after a couple of months then the right side stopped working. I managed with the left side and that has stopped working too in less than a year. Very disappointin... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Progresscookshop
Escrito pela empresa
Progress
Established in 1931 in Lancashire, Progress has 90 years of heritage, renowned for great quality products at a good price. Bringing brand new and inventive products to market, Progress is all about healthy, nutritious cooking and making family mealtimes more enjoyable. With wide ranges of coordinated products that make countertops and kitchen cupboards burst with style and functionality, Progress is a popular choice for consumers looking to update their homewares.
We know the kitchen is an important part of the home and develop Progress products with functionality and ease-of-use in mind. Whether it’s using an air fryer to cook up a Friday night fakeaway, or testing out a new healthy smoothie routine, Progress will help the whole family to enjoy tasty meals easily and quickly.
See our latest ranges for yourselves @progress_cookshop on Instagram, or via our website www.progresscookshop.com
Get in touch
Our friendly and efficient customer service team are happy to help with any queries, just head to www.progresscookshop.com and start a live chat.
Informações de contacto
Victoria Street, OL9 0DD, Oldham , Reino Unido
- www.progresscookshop.com
3,1
Aceitável
99 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Not even 6 months old!!
Well, this is just appalling. Have used this quite a few times with no issues then all of a sudden no heat!! It's not even 6 months old!! Surely if 1 element has gone the other side would work?? Clearly a thermostat or circuit board issue as I clean it after every use.
Don't buy!!
Update: After they asked for my contact details (which I supplied within an hour) to get in contact with me (6 days ago) they haven't bothered to get in touch at all. All a ploy. Absolutely disgraceful. And yes, I've checked my spam and junk emails.
16 de julho de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Brian,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the experience you’ve had with your air fryer. We strive to provide quality products, and it’s disheartening to hear that yours did not meet your expectations.
I understand your frustration regarding the heat issue. Your comments are invaluable to us, as they help us improve our products and services.
As per the update to your review, please be assured that we have reached out to you previously and have now reached out again.
I look forward to hearing from you
Kindest regards
Elle-Ann
Never buy it
Progress air fryer. It hasn't been even be useful for 5 uses then I exchanged another one in Morrisons it was the same.. very useless... Don't buy it..
6 de maio de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi M.D
Thank you for taking the time to leave a review
We're truly sorry to hear about your experience with the air fryer. It’s concerning to learn that it hasn't met your expectations and that you've faced issues with multiple products.
We strive to provide high-quality items and your comments help us improve. We understand how important it is to have reliable products.
I would like to look into this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you
Kindest regards,
Elle-Ann
Bought as a present in Morrisons on…
Bought as a present in Morrisons on Black Friday discount. Worked great until just after Xmas when the right hand heat stopped working. Muddled through by turning but cooking time doubled. Now, the left has gone, can still choose program, machine just doesn't cook after less than eight months.
30 de junho de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi G,
Thank you for taking the time to leave a review.
We sincerely apologise for the inconvenience you've experienced with your product. It's disheartening to hear that it hasn't performed as expected, especially after a short duration of use.
We would like to look into this further and assist you in resolving the issue. I have requested your email address, please may you kindly provide this?
I look forward to hearing from you
Kindest regards,
Elle-Ann
Very clear and helpful in resolving the…
Very clear and helpful in resolving the problem with an electrical item. Thank you.
21 de maio de 2025
Opinião espontânea
I bought my air fryer progress 7 Litre…
I bought my air fryer progress 7 Litre from Tesco in Westport in Co mayo I had it for one month and it’s not working now I wish I had seen all the bad reviews on trust pilot my god there are bad I went in to Tesco and they said they couldn’t replace it I don’t want the money back just a working air fryer because 28 days was up I paid for it by card I did not get a receipt because you have an option to have a receipt or not my opinion was not to take the receipt that is not my problem that is Tescos problem
18 de maio de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Gerald,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you’ve faced and understand how disappointing it must be to have your air fryer stop working after just a month of use. We strive to ensure that our products meet the highest standards of quality, and it is disheartening to learn that we did not meet your expectations in this instance.
Your satisfaction is important to us, and we hope to turn this experience around for you.
I have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kind regards,
Elle-Ann
Side two stopped working
Only have this airfryer 2 months and side two doesn't work. Very slow to cook food. Very disappointing.
10 de maio de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Noni,
Thank you for taking the time to leave a review.
We sincerely apologise for the issues you've encountered, especially with one side not functioning properly and the slow cooking times. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
I would like to investigate this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
I bought 2 air fryers one for myself…
I bought 2 air fryers one for myself and one for my daughter. Both are not working now, disappointed not to mention the inconvenience is utmost
24 de abril de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Mrs Roche,
Thank you for taking the time to leave a review.
We're truly sorry to hear that both units are not working, and we understand the inconvenience this has caused you and your daughter.
I would like to look into this further for you and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Worked great for about a week
Worked great for about a week
Now not heating properly and takes over 40 minutes to cook simple snacks like nuggets and chips.
Disappointing
Will have to purchase a new air fryer as it’s costing too much energy to cook food
27 de abril de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi,
Thank you for taking the time to leave a review.
We sincerely apologise for the experience you've had with your air fryer. We understand how frustrating it can be when a product does not meet your expectations, especially when it comes to the efficiency and performance in your cooking.
I would like to investigate this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Faulty
Purchases this airfryer from Tesco another 3 months ago. Started playing up a few weeks after, constantly turning off, 1 side was working on and off then the other side stopped. Now it doesn't work at all. Don't waste your money. It's obviously faulty product because everyone has experienced the same thing.
31 de janeiro de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Bernie,
Thank you for taking the time to leave a review.
We are truly sorry to hear about the issues you've experienced with your air fryer. Please rest assured that the quality and reliability of our products are of utmost importance to us.
We greatly appreciate you bringing this matter to our attention, as it helps us improve and ensure we deliver the best possible experience for all our customers. Our team is committed to resolving this issue promptly, and we would love the opportunity to make things right. We value your trust in our brand and hope to exceed your expectations soon.
I would like to investigate this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Really Happy with the customer service…
Really Happy with the customer service received quick reply and very helpful problem solved very quickly
25 de abril de 2025
Opinião espontânea
Disappointed
I purchased this dual airfryer from tesco approximately 2 months ago the no 2 tray stopped working completely after about a month and now both trays have stopped working no heat what so ever very disappointed I wasted my money
18 de abril de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Tracey,
Thank you for taking the time to leave a review.
We sincerely apologise for the inconvenience and disappointment you have faced with your air fryer. It’s concerning to hear that both trays have stopped working, and we completely understand how frustrating this must be.
We would like to investigate this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Faulty and won't heat at all
Bought the progress dual view airfryer approximately 2 months ago but suddenly has stopped working. Won't heat at all, so disappointed and a huge waste of money.
9 de abril de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi EB,
Thank you for taking the time to leave a review.
We sincerely apologise for the inconvenience and disappointment you've experienced with the product, especially after only two months of usage.
We understand how frustrating it can be when a product fails to perform as expected, and we are truly sorry to hear that your air fryer has stopped working and is not heating.
I would like to investigate this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Prompt, helpful Customer Care
I found the customer care service really helpful & straightforward. Thanks to Madison & Leah for their efforts. I would buy from Progress again because of their customer care.
4 de abril de 2025
Opinião espontânea
Live chat
Live chat was excellent and solved my problem immediately
1 de abril de 2025
Opinião espontânea
Progress Air Fryer Faulty
I purchased the progress air fryer from Morrisons and side 1 has stopped working completely and side 2 does not cook the food properly either, I think that this product is a waste of money.
25 de março de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Mr Berry,
Thank you for taking the time to leave a review.
We are sincerely sorry to hear that your Progress air fryer has stopped working on one side and completely understand the frustration caused by this.
Please be assured that we do wish to investigate this further. I have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Air fryer won't work on side 1
Hi bought are air fryer on black Friday now side 1 won't heat up at all !!! Please help
22 de março de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Kevin,
Thank you for taking the time to leave a review.
We are sincerely sorry to hear that you have experienced this issue with your dual air fryer and apologise for the inconvenience caused by this, this is certainly not the customer experience we wish to provide.
I would like to look into this further for you and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Great customer service from Elle-Ann
12 de março de 2025
Opinião espontânea
Stopped working.
Stopped working.
7 litre dual air fryer
I have only had for roughly 1 month.
I can't get side two to work at all regardless of what I try input on screen. No heat is coming through on side one even though heating element appears to be working . Very disappointing purchase from Tesco.
7 de março de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Jason,
Thank you for taking the time to leave a review.
We are deeply sorry to hear about your experience with your air fryer. Your feedback is incredibly important to us, and it is disheartening to know that the product did not meet your expectations. Please accept our sincerest apologies for the inconvenience you have faced.
I would like to look into this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Brought 2 progress air fryers from…
Brought 2 progress air fryers from Morrisons in December 24 unfortunately both fronts have cracked and one chipped although still useable. Very disappointed
6 de dezembro de 2024
Opinião espontânea
Resposta da Progresscookshop
Hi Lolly,
Thank you for taking the time to leave a review.
We are sorry to hear that you have experienced this issue with your Progress air fryers purchased from Morrisons.
We understand how disappointing it is to have products not meet your expectations and would like to investigate this further.
I have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Bought two black Friday deals both stop…
Bought two black Friday deals both stop working in January
11 de janeiro de 2025
Opinião espontânea
Resposta da Progresscookshop
Hi Peter,
Thank you for taking the time to leave a review.
We are sincerely sorry to hear that the product you have purchased is no longer working. This is not the customer experience or the standard of quality we aim to provide.
I would like to investigate this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
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