We have had 2 days of processing through our issue, but Lara on the web chat has been great and we are now all in and working. Accounts was in mums name subscription expired and mum has passed away... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Kimberley was absolutely brilliant I was having issues with WiFi as I have a large home and needed WiFi extenders. She kept in touch with me all the time to ensure I had connection and was so patient... Ver mais
A empresa respondeu
Never ever use this company. I'm having to leave after 26 years loyalty to them due to new generation phone lines which they can't provide a phone line and Internet. This week has been really stressfu... Ver mais
A empresa respondeu
My Internet connection was lost. I had tried an hour and a half before on phone to get it back as I couldn't get the chat option for some reason. A few days later it did it again and internet... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Informações de contacto
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, Estados Unidos da América
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,1
Bom
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Harriet listened had empathy and was…
Harriet listened had empathy and was efficient. Thankyou.
12 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Supanet
Have found Supanet broadband provider to be the worst ever company. They lie about their speeds and services to hook you in. The customer services are dreadful, again lots of promises that never come to anything. Have finally come to the end of a very painful year and can't wait to be free.
10 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Great service very helpful on live chat…
Great service very helpful on live chat , lovely lady helped sort problem
8 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
I had a scam
I had a scam, email and may have compromised my emails, the lady on the secure chat was so helpful in changing my password and sorting the problem
6 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful
5 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Supanet Chat Line - Problems connecting
Very pleased with prompt and excellent advice. Thank you!
4 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Superfast and effective
Quick, fast, super effective replies to my query. Supanet Operator was excellent.
4 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Jessica was very helpful but Supanet…
Jessica was very helpful but Supanet did not have the facility I needed
4 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service via web chat
Great service via web chat, dealt with my query efficiently
2 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Poor service and company
You are an incompetent company and should not be used.
Customer service are useless
1 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Jessica was very helpful with my…
Jessica was very helpful with my enquiries . I've been with Supanet for neatly 5 years and think rhey are good.
28 de novembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very easy to access and very clear with…
Very easy to access and very clear with instructions to resolve problem
23 de novembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service
Always been so impressed with the speeds and the no fuss service.
Charlotte who helped me via the online chat was great.
20 de novembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent customer service.
Customer service very polite, friendly and helpful. Problem was identified very quickly, and sorted out promptly. Very happy.
16 de novembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent online chat support from the…
Excellent online chat support from the Technical Department. I know I'm quite knowledgeable but even when things didn't fix the issue, the techie persevered and was diligent.
I'd recommend Supanet for ISP services.
15 de novembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Fantastic customer service
Fantastic customer service. Always fantastic customer service and did more than I was expecting. Great service and always helpful. Very satisfied and highly recommend to everyone
15 de novembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.