We have had 2 days of processing through our issue, but Lara on the web chat has been great and we are now all in and working. Accounts was in mums name subscription expired and mum has passed away... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Kimberley was absolutely brilliant I was having issues with WiFi as I have a large home and needed WiFi extenders. She kept in touch with me all the time to ensure I had connection and was so patient... Ver mais
A empresa respondeu
Never ever use this company. I'm having to leave after 26 years loyalty to them due to new generation phone lines which they can't provide a phone line and Internet. This week has been really stressfu... Ver mais
A empresa respondeu
My Internet connection was lost. I had tried an hour and a half before on phone to get it back as I couldn't get the chat option for some reason. A few days later it did it again and internet... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Informações de contacto
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, Estados Unidos da América
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,1
Bom
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
quick and easy to do
20 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very friendly and efficient service
Very friendly and efficient service
18 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Be specific
Very good and takes time to explain about every step needed
18 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
fault with my landline
I contacted Supanet to report a fault with my landline - i can only do this by webchat as I live in an area with absolutely no mobile coverage.
Lara talked me through the process and although she was unable to complete the usual checks as this caused the internet to drop out and this was my only means of communicating with the company we were able to arrange an appointment for an engineer to call. She was able to accommodate this with the only days I could be available and to arrange for me to be e-mailed with any updates.
I was very pleased with the outcome altogether.
17 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Within an hour of signing up
Within an hour of signing up, l lost money because l change my mind, feel Scammed.
What happened to Sales of Good and Services ACT?
15 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
The worst provider out there money…
The worst provider out there money money money that's all there interested in !!!! There equipment not working but want to charge delivery its there bloody equipment that's not working should be preplaced at no charge to customers, plus not cheap thirty one pounds . I'm out put up with it for years !!!!
15 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Hally at supanet solved my query
Hally at supanet solved my query in a fast and in a professional way.
8 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
The chat facility worked quickly and…
The chat facility worked quickly and efficiently. The first contact was quick and the responses were helpful and practical. The operator showed she wanted to clarify the enquiry and treat it with concern and clarity.
6 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Lara was very helpful
Lara was very helpful, she diagnosed my problem very quickly and sorted it quickly and efficiently to get me back online. Thank you very much Lara.
6 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Helpful and efficient agent
Helpful and efficient agent, minimal delay in response
6 de janeiro de 2025
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Definitely avoid this scam.
Definitely avoid this scam.. costumer services its like you chatting to a bot, charging for anything they like also even after your contract ends. When you call the number they provided you wait more than 30 mins and still no answer, sending a email no reply.. all they do it's take your money...
30 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Fast Response
Thank you for replying on time appreciated it
30 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Lovely lady great service happy new…
Lovely lady great service happy new year to all
26 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent service.
I am 85 years old and not up to date on today’s technology. Charlotte, who I spoke to today, was extremely helpful and patient and I am very grateful to her.
21 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Agent was efficient and calm and…
Agent was efficient and calm and reassured me.
20 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Issue resolved quickly
Used chat and did not wait long. Charlotte sorted my issue right away.
18 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Disconnection Assistance
Even though I'm not named on my fathers account, I knew what needed doing and Harriet helped me to the best of her ability in this scenario.
16 de dezembro de 2024
Opinião espontânea
Resposta da Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
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