Ordered a made to measure double curtain track from Tracks Direct a few months ago. Had some issues with a delivery partner but had contact with Natalie Friquiche at the company and she was unbelievab... Ver mais
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Leia as opiniões dos outros
Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... Ver mais
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The track is good quality and looks the part, but i had discussed my requirements with a sales person and the track that arrived was smaller than my original request and didn't fit the space (too far... Ver mais
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor e fabricante de cortinas
- também em
- Loja de cortinas
- Loja de cortinas e persianas
- Loja de persianas
Escrito pela empresa
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Informações de contacto
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, Reino Unido
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4,4
Excelente
484 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 33% das suas opiniões negativas
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Great service
Easy to measure for a bay window. Swift response, very well packaged for transport. I am really happy.
17 de novembro de 2025
Resposta da Tracks Direct
Thank you for your kind review! We're so pleased to hear you found the measuring process straightforward and that everything arrived safely and quickly. It's great to know you're really happy with your experience — if there's anything else we can help with, we're always here.
Professional and swift service
The communication and verifying of order has been handled professionally and swiftly.
Great effort
26 de outubro de 2025
Resposta da Tracks Direct
Thank you for your feedback! We’re really pleased to hear that the communication and order verification were handled professionally and efficiently. It’s always great to know our efforts are appreciated — thank you again, and if we can assist with anything else, just let us know.
Great customer care, excellent product
Great service overall. Good product - it's really helpful to be able to get a rail that's an exact fit.
Also, there were a couple of issues with the courier and the product that was delivered originally. These were sorted out very quickly with no fuss.
12 de novembro de 2025
Resposta da Tracks Direct
Thank you for your kind review! We're so pleased to hear you’re happy with the service and that your made-to-measure rail was a perfect fit—it makes all the difference.
We’re sorry there were a couple of issues initially, but we're glad we could resolve them quickly and without any hassle. Great customer care is something we take pride in, and it’s lovely to know you felt well looked after.
If there’s anything else we can help with, please don’t hesitate to get in touch.
This is the best company I have ever dealt with
This is the best company I have ever dealt and would give them 6/5 if I could.
Their customer care is exceptional, we ordered a heavy curtain track from them and were dismayed when it seemed not to fit. Tracks Direct staff were a pleasure to deal with and organised their expert fitter, also very helpful to visit and fix the problem at no extra cost. Great service -nice people to deal with.
17 de outubro de 2025
Resposta da Tracks Direct
Thank you so much for your glowing review! We’re absolutely delighted to hear that your experience with us stood out and that you’d rate us 6 out of 5 — what a compliment!
We’re sorry to hear there was initial concern with the fit, but we’re so pleased our team could step in and get everything sorted quickly. It’s lovely to know you found everyone helpful and easy to deal with, including our expert fitter (we think he is a bit of a legend!).
Excellent service from start to finish.
Excellent service from start to finish.
20 de outubro de 2025
Resposta da Tracks Direct
Thank you for your kind feedback! We're so pleased to hear you were happy with the service from start to finish. If there's anything else we can help with, please don’t hesitate to get in touch.
Disappointing
Ordered track Wednesday, advised would be shipped on following Monday..phoned Tuesday afternoon advised been delay and getting shipped immediately. Phoned Thursday lovely girl on phone apologised and advised just been shipped. Finally arrived on Friday pm. Really happy with track..but you need to get your act together!
27 de outubro de 2025
Good quality curtain tracks
The curtain tracks arrived promptly and appear to be very good quality
15 de outubro de 2025
Will not be using this company again
Spent well over £800 on a curtain track at the end of last month. It's now the 23rd and they've still not got it right. First they never acknowledged my order. Then when they said they would deliver it, they didn't. I had to get in touch with them before they gave me another date. They didn't provide any tracking information. When it arrived part of it was wrong...
The saga just goes on.
I've been generous and given 2 stars instead of 1 because I think the main part of the order is right. Of course I've not been able to test this yet.
29 de setembro de 2025
Really good quality track and just what…
Really good quality track and just what we wanted for large bay window and bespoke my curved to fit around a corner
28 de setembro de 2025
Resposta da Tracks Direct
Thank you for your feedback! We’re so pleased to hear the track was exactly what you needed for your large bay window and that the bespoke curve fit perfectly around the corner. It’s great to know you’re happy with the quality too.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Good but not cheap
Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain.
Installer said it could have had more gliders included.
No fixings - some plasterboard ceiling fittings would have been nice for the price.
Arrived in reasonable time in long tube.
Bit sticky when shutting the curtains, had expected smoother traction.
Good service to offer lubricating spray following initial review. We will see if it works.
4 de julho de 2025
Resposta da Tracks Direct
Thank you for your honest and detailed feedback! We're glad to hear that your curtain track was a good fit for your ceiling-mounted voile and curtains, and that it arrived in good time.
We appreciate your comments regarding the number of gliders and the absence of fixings—particularly for plasterboard ceilings. This is useful feedback, and we’ll certainly take it on board as we continue to improve our offering.
Regarding the slight stickiness when drawing the curtains, we’re sorry to hear that it wasn’t as smooth as expected. We’ve popped some silicone spray in the post, which should hopefully resolve the issue and give you the smooth traction you were expecting.
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Good company,quality product,everything…
Good company,quality product,everything by size,easy to install. I liked everything.Good shipping packaging to ensure nothing breaks.I can recommend it to everyone.
11 de agosto de 2025
Resposta da Tracks Direct
Thank you for your great review! We're so pleased to hear that you were happy with the quality of the product, the made-to-measure sizing, and how easy it was to install. It’s also great to know the packaging ensured everything arrived safely.
We really appreciate your recommendation and are glad you had a positive experience from start to finish. If there’s anything else we can help with, please don’t hesitate to get in touch.
Love my new curtain poles
Love my new curtain poles, they look good. The only reason I've given four and not five stars is because a small bag was missing from one of them which prevented the job being finished after I'd booked someone to do it. Must say the missing parts sent out immediately.
10 de julho de 2025
Resposta da Tracks Direct
Thank you for your feedback! We're so pleased to hear that you love your new curtain poles and that they look great. We're really sorry about the missing bag of parts and completely understand how frustrating that must have been—especially with someone already booked to install them.
We’re glad our team were able to send out the missing parts straight away, and we appreciate your understanding. If there’s anything else we can do to assist, please don’t hesitate to get in touch
Good assistance on the phone
Good assistance on the phone to ensure the measurements taken by me of the Two Bay window were correct.
Fast delivery and very well packaged.
15 de julho de 2025
Resposta da Tracks Direct
Thank you for your kind feedback! We’re so pleased to hear that our team were able to assist over the phone to ensure your bay window measurements were spot on. It’s also great to know your order arrived quickly and was well packaged.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Fast delivery and the system was ideal…
Fast delivery and the system was ideal for the project.
7 de julho de 2025
Resposta da Tracks Direct
Thank you for your feedback! We're glad to hear the system was a great fit for your project and that delivery was nice and fast. If there's anything else we can help with, feel free to get in touch.
Curtain Track
Easy to use website for ordering, good communication and good quality item, with good clear instructions, arriving very promptly as promised. Happy customer!
6 de julho de 2025
Resposta da Tracks Direct
Thank you for your lovely feedback! We’re so pleased to hear you found the website easy to use, communication clear, and the product high quality with straightforward instructions. It’s great to know everything arrived promptly as promised — we’re delighted to have another happy customer!
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Good service from Natalie and the team…
Good service from Natalie and the team with the made to measure bay window track delivered quickly and packaged to make sure nothing was going to be damaged (a work of art by the despatch dept!). Very pleased with the result.
20 de junho de 2025
Resposta da Tracks Direct
Thank you for your fantastic review! We're so pleased to hear you had a great experience with Natalie and the team, and that your made-to-measure bay window track arrived quickly and well protected. We’ll definitely pass your lovely comments on to our despatch department — they’ll be thrilled to hear their packaging skills were described as a work of art!
We’re delighted you're pleased with the final result, and if there’s anything else we can assist with, please don’t hesitate to get in touch.
Excellent product (Silent Gliss), prompt delivery
Excellent product (Silent Gliss), very well and safely packaged, prompt delivery
17 de junho de 2025
Resposta da Tracks Direct
Thank you for your feedback! We’re so pleased to hear that you’re happy with your Silent Gliss product and that it arrived promptly and securely packaged. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Good looking track
Good looking track. Easy to mount - as it is so long we got 2 people to hold it at either end initially - but it went up easily. Well packaged. Would recommend.
27 de maio de 2025
Resposta da Tracks Direct
Thank you for your kind feedback! We're glad to hear the track looks great and was easy to install—getting a bit of help for longer lengths is definitely a good idea! It’s great to know it arrived well packaged and that you’d recommend us. If there’s anything else we can help with, just let us know.
Easy ordering process
It was easy to order the item I needed and delivery was very quick.
1 de junho de 2025
Resposta da Tracks Direct
Thank you for your feedback! We're pleased to hear that the ordering process was straightforward and that your item arrived quickly. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Very helpful support and guidance on…
Very helpful support and guidance on the phone allowing confidence in my purchase.
28 de maio de 2025
Resposta da Tracks Direct
Thank you for your kind words! We’re so pleased to hear that our phone support helped give you confidence in your purchase. If there’s anything else we can assist with, please don’t hesitate to reach out.
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