Ordered a made to measure double curtain track from Tracks Direct a few months ago. Had some issues with a delivery partner but had contact with Natalie Friquiche at the company and she was unbelievab... Ver mais
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The track is good quality and looks the part, but i had discussed my requirements with a sales person and the track that arrived was smaller than my original request and didn't fit the space (too far... Ver mais
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor e fabricante de cortinas
- também em
- Loja de cortinas
- Loja de cortinas e persianas
- Loja de persianas
Escrito pela empresa
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Informações de contacto
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, Reino Unido
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4,4
Excelente
484 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 33% das suas opiniões negativas
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prompt delivery
prompt delivery, good quality, clear instructions. would purchase again.
22 de janeiro de 2025
Resposta da Tracks Direct
Thank you for your feedback and 5* review! We’re pleased to hear that you were happy with the prompt delivery, quality of the product, and clear instructions. It’s great to know you’d purchase from us again—we look forward to hopefully assisting you in the future!
Resposta da Tracks Direct
Thank you for your review! We're so pleased to hear that your track was made quickly and that you found our service helpful. If you ever need anything else, we’re always happy to assist!
Good experience.
Easy to order. Made to measure and fitted perfectly. Great quiet and smooth track running.
1 de janeiro de 2025
Resposta da Tracks Direct
Thank you for taking time to leave us feedback! We’re are so pleased to hear that you had a good experience and found the ordering process straightforward.
It’s great to know the made-to-measure track fitted perfectly and that you’re pleased with its quiet and smooth operation. If there’s anything else we can assist with, feel free to get in touch.
Haven’t received nothing
Haven’t received nothing. I got the sales email but nothing after. No dispatch, no eta. Have tried phoning and emailing. Think the company may of perhaps ceased trading and not taken the website down.
22 de dezembro de 2024
Resposta da Tracks Direct
Thank you for reaching out and sharing your concerns. Please rest assured, we are very much still trading, and we’re so sorry for the lack of communication on this occasion. We completely understand your frustration, and so sorry for any inconvenience this has caused.
We’re pleased to hear that a member of our team has now been in touch with you, and we’re working on improving our communication processes during busy periods to ensure this doesn’t happen again and working with the team to understand why you didn't receive the dispatch information.
If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for your patience and understanding—we really do appreciate the feedback as it helps us continually improve to ensure we deliver a top top service to our customers.
Curtain Opening Wand
A traditional style wood curtain opening wand. Nicely turned wood style. Pleasant colour.
Website easy to navigate, payment process was secure. Fast delivery, well packaged in strong box. Excellent service. Thank you.
29 de novembro de 2024
Resposta da Tracks Direct
Thank you for your lovely review! We’re delighted to hear that you’re happy with the traditional wood curtain opening wand and its design.
It’s great to know you found our website easy to navigate, the payment process secure, and the delivery fast and well-packaged.
Delivering a top notch service is key to us, and we’re so pleased our service met your expectations. Thank you for choosing us!
£1000 pole
The curtains rail came before expected. Which was great because I did let them know time was a factor. However, they didn't give me an accurate delivery day or time, nor was there any indication when it was on route. Again, not really a problem, but I would have prepared for it's arrival. The other thing was it cost over £1000, and after I put it up, I noticed one of the rings for the curtain hooks was broke. Not what I would expect from what would deem an expensive pole. I realize it's the cheapest one of that class, but still, I feel it's still an expensive curtain rail.
Over all, they did ask if I wanted it it one or two pieces, it came faster than I was told to expect it, and there was still more than enough curtain rings to hold the curtains. I just feel they could have communicated more and better.
2 de dezembro de 2024
Resposta da Tracks Direct
Thank you for taking the time to share your detailed feedback. We’re glad to hear that the curtain rail arrived sooner than expected, especially as timing was an important factor for you. However, we’re sorry to hear that our communication regarding delivery fell short, and we understand how a lack of accurate updates can be frustrating.
We are actively working with our delivery company improving our communication processes to provide better delivery tracking and updates in the future.
Regarding the broken curtain ring, we sincerely apologise for this oversight. Even with the availability of extra rings, we understand that every part of a product should meet expectations, especially at this price point. Please know that we’re more than happy to replace the broken ring—just let us know, and we’ll get it sorted promptly.
We truly appreciate your constructive comments and are glad that overall, the rail met your requirements and arrived in a timely manner. Your feedback is invaluable in helping us improve, and we thank you for choosing us.
Resposta da Tracks Direct
Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We apologise for the delay in delivery and any inconvenience this may have caused.
We’re also sorry to hear that the quality of the product didn’t meet your expectations. One of our team members will be in touch with you shortly to better understand your thoughts on the quality and see how we might be able to resolve this for you.
Your feedback is important to us as we strive to improve, and we’re committed to ensuring that you’re happy with your purchase.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
Incredibly fiddly to fit
Incredibly fiddly to fit, with no instructions, just a huge diagram of the measurements I sent in which served no purpose. Also measurements were not reproduced on the finished article as I sent them.
22 de novembro de 2024
Resposta da Tracks Direct
Thank you for taking the time to share your feedback with us. We truly value your input and are sorry to hear about your experience.
We understand that fitting the product was challenging, and we apologise for any inconvenience this caused. The 6243 track is pre-drilled holes, which is why we don’t currently include fitting instructions, but we really appreciate your suggestion and have shared it with our team for review and hopefully something we can include going forward!
We’re also very sorry to hear that the finished measurements didn’t match what you provided. This isn’t the standard we strive for, and we’ve already passed this on to our team to investigate further. Unfortunately, we don’t have any record of an issue being reported, but we’ll try to reach out to you directly.
In the meantime, in case we can't reach you, please do get in touch with us so we can resolve this for you. Our guarantee means that if it doesn’t fit, we’ll replace it free of charge, and we will ensure speedy delivery. We’re here to help and will do everything we can to make it right.
Thank you again for your feedback, and we hope to resolve this for you swiftly.
Resposta da Tracks Direct
Thank you for your 5-star review! We’re so pleased to hear that you were happy with our speedy and efficient service. Delivering top notch service it so important to us and the team will be so pleased to hear they hit the mark!
Please let us know if we an do anything to help in the future!
Resposta da Tracks Direct
Thank you for your 5-star review, William! Delivering top notch customer service is at the heart of our company and we’re so pleased to hear that our staff were able to assist you, we have passed your feedback to the team. Thanks for choosing Tracks Direct!
Tracks Direct - A Great Company & A Great Experience.
Dealing with Tracks Direct has been a great experience.
Our initial enquiries by phone were dealt with in a friendly, helpful and knowledgeable way.
Ordering online was necessarily detailed but logical and reasonably easy, and perhaps most importantly, the curtain track when it arrived (quickly) was superbly packaged and of fantastic quality.
Tracks Direct really are a GREAT company..........
24 de outubro de 2024
Resposta da Tracks Direct
Thank you for your taking the time to leave us a review and your lovely feedback! We’re delighted to hear that your experience with Tracks Direct was so positive, from the friendly and knowledgeable assistance over the phone to the smooth and logical online ordering process. It’s great to know that the curtain track met your expectations in both quality and packaging, and that the delivery was prompt.
I have passed your feedback to the team and they are so pleased they made your experience a great one!
If there’s anything more we can assist with in the future, we’re always here to help!
Communication with this company was a…
Communication with this company was a joy! Prompt response on all emails. Ours was a complicated track for a bow window (not bay). We provided a template and Tracks Direct created an exact track for our requirements. Thank you SO much, we are delighted. They also went above and beyond as the cord wasn't quite long enough for us to cut to use wooden pulleys instead of a loop, so they sent a new length of cord and organised for one of their fitters to come and re-cord the track. Brilliant service :-)
6 de setembro de 2024
Opinião espontânea
Resposta da Tracks Direct
Thank you so much for this glowing review! We're thrilled that our communication, craftsmanship, and customer service met your expectations. Bow windows can indeed be complex, so it’s fantastic to hear that the custom track we created from your template was a perfect fit.
Going the extra mile with the cord replacement and arranging for a fitter to re-cord the track was our pleasure—we’re delighted that it made a difference for you. Thank you for choosing us, and please don’t hesitate to reach out if there’s anything more we can do.
My order was prepared and ready for…
My order was prepared and ready for collection promptly. Received a friendly helpful telephone call advising my order was ready, including precise localised directions for the pick up. And! I was able to collect very early on my way to work - wonderful!
28 de setembro de 2024
Resposta da Tracks Direct
Thank you for sharing your experience and for the wonderful review! We’re delighted to hear that your order was prepared quickly and that our team could assist with clear directions and flexible collection timing to fit your schedule. It’s great to know that we could help make your day a bit easier!
Thanks good quality & great service
Great quality price is bit high but perfect
22 de setembro de 2024
Resposta da Tracks Direct
Thank you for the 5-star review and for your honest feedback! We’re thrilled that you’re pleased with the quality of our product, as we strive to ensure top-notch standards. We understand that price is an important factor, and we aim to provide lasting value with every purchase.
If there’s anything we can help you with in the future or if you have any further feedback, please feel free to reach out.
An excellent company
An excellent company. They were great with advice & with help ordering. The delivery was quick & the product we bought was exactly as advertised.
11 de setembro de 2024
Resposta da Tracks Direct
Thank you for your review! We’re pleased to hear that you found our advice helpful and that your order arrived quickly. It’s great to know the product met your expectations. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Resposta da Tracks Direct
Thank you for your feedback! We’re glad to hear you were pleased with our customer service. If there’s anything more we can do for you, just let us know.
Fast delivery and fits perfectly
8 de setembro de 2024
Great advice when I rang so we could…
Great advice when I rang so we could exactly the right product and size.
14 de agosto de 2024
Parcel delivered in obscure place…
Parcel delivered in obscure place beside shed and left in a position where it is bent, thus damaging the contents (curtain track). No effort made to contact me, although I was at home at the time.
2 de agosto de 2024
Late Delivery
Our order took well over the quoted time, although was processed as soon as I complained
6 de agosto de 2024
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