Ordered a made to measure double curtain track from Tracks Direct a few months ago. Had some issues with a delivery partner but had contact with Natalie Friquiche at the company and she was unbelievab... Ver mais
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The track is good quality and looks the part, but i had discussed my requirements with a sales person and the track that arrived was smaller than my original request and didn't fit the space (too far... Ver mais
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor e fabricante de cortinas
- também em
- Loja de cortinas
- Loja de cortinas e persianas
- Loja de persianas
Escrito pela empresa
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Informações de contacto
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, Reino Unido
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4,4
Excelente
484 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 33% das suas opiniões negativas
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Great communications
Great communications. Everything was answered very swiftly and it changes accommodated.
Perhaps the only negative is that the instructions are very sketchy and so, when trying to remove some of the curtain hangers (as there were far too many) we did have a problem that took us a bit of time to solve. Although I did try to find videos online to help, they were not easy to find.
All in all, I was very satisfied with the company and the track, which fitted perfectly.
25 de maio de 2025
Resposta da Tracks Direct
Thank you for your feedback! We're so pleased to hear that you were happy with our communication and that your track fitted perfectly. It's great to know we the team were able to accommodate your changes quickly and smoothly.
We appreciate your comments regarding the instructions and the difficulty you had removing some of the curtain gliders. We also take on board your note about how hard it was to find helpful videos online. We’re currently looking at ways to make our resources easier for customers to access and navigate—so thank you for highlighting that.
We’re really glad you were satisfied with both the product and service, and if there's anything else we can do to help, please don't hesitate to get in touch.
Bay Track
Ordering - simple
Confirmation - immediate
Delivery - within 5 days
Arrived well packed and attached to wooden frame as bay track
Only small thing, would have been to have confirmation of despatch
19 de maio de 2025
Resposta da Tracks Direct
Thank you for your feedback! We're delighted to hear that the ordering process was straightforward, confirmation was prompt, and delivery was quick. It's great to know your bay track arrived well packed and securely attached to the wooden frame.
Thank you also for your note regarding dispatch confirmation — we really appreciate you highlighting this. We’re currently working on improving this part of the process to ensure better updates for our customers going forward.
If there's anything else we can assist with, please don't hesitate to get in touch.
Impressed with the service
Quite alot of information needed (measurements) to place the order but I understand the need for them. Natalie was really helpful and I ultimately cancelled the order because we just couldn't get the measurements right but better that than pay a high amount and it not fit so really impressed with the service.
4 de maio de 2025
Resposta da Tracks Direct
Thank you for your honest and thoughtful feedback. We completely understand that the amount of information needed—especially measurements—can feel a bit daunting, but you're absolutely right, it's essential to get the perfect fit.
We're so pleased to hear that Natalie was helpful throughout the process. We’ve passed your feedback on to her, and she was so pleased to hear how happy you were with the service she provided! Even though you decided not to go ahead with the order, it’s great to know you felt supported and confident in the experience.
If you ever revisit the project or need assistance with anything else in the future, we’d be more than happy to help.
Quality product & service
22 de abril de 2025
Resposta da Tracks Direct
Thank you for your feedback! We’re delighted to hear you were happy with both the quality of the product and the service. If there’s anything else we can help with, please don’t hesitate to get in touch.
Excellent service
29 de abril de 2025
Resposta da Tracks Direct
Thank you for your kind words! We’re so pleased to hear you were happy with the service. If there’s anything else we can assist with, just let us know.
Exceptional Customer Service
I ordered a made to measure Silent Gliss 3000 corded curtain track from Tracks Direct having previously bought a number of excellent quality tracks from them. After installing the track, I noticed damage to the slider in the overlap arm which meant the curtains did not open with the cord.
I contacted Natalie at Sales who immediately agreed to send a replacement. Communication was good with friendly, helpful emails keeping me informed of progress. Ken in production dispatched the new track quickly and two days later the track is installed and working fine.
You only really know how good a company is when you have a problem. My problem was dealt with promptly and efficiently without any quibbling. This demonstrates exceptional customer service which is why I have no hesitation in recommending Tracks Direct.
8 de maio de 2025
Opinião espontânea
Resposta da Tracks Direct
Thank you for your detailed and thoughtful review! We’re so pleased to hear that you’ve continued to choose Tracks Direct and that the quality of our products and service has met your expectations.
We’re sorry there was an issue with the slider, but we’re delighted that Natalie was able to assist promptly and that Ken ensured the replacement was dispatched quickly. We’ve passed on your kind words to both of them—they’ll be so pleased to hear how happy you were with the support they provided.
You’re absolutely right—it’s how issues are handled that really shows what a company is about, and we’re glad we could resolve things efficiently for you. Thank you again for your recommendation, and if there’s anything else we can help with in future, we’re always here to assist.
Bespoke track
Perfect spec for bespoke ceiling track in tight space, prompt friendly service
24 de abril de 2025
Resposta da Tracks Direct
Thank you for your feedback! We're so pleased to hear the ceiling track met your exact specifications and that you received prompt, friendly service. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Great experience
Product exceeded my expectations - delivery met the promised date - easy to fit and looks elegant - totally satisfied.
18 de abril de 2025
Resposta da Tracks Direct
Thank you for your lovely feedback! We’re so pleased to hear that the product exceeded your expectations and arrived right on time. It’s great to know you found it easy to fit and that it adds an elegant touch to your space. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Resposta da Tracks Direct
Thank you for your feedback! We're glad to hear you were pleased with the speedy delivery. If there’s anything else we can help with, please don’t hesitate to get in touch.
Tracks arrived in only a couple of days…
Tracks arrived in only a couple of days and were well packaged.
29 de março de 2025
Resposta da Tracks Direct
Thank you for taking time to leave us a 5* review! We’re pleased to hear that your tracks arrived quickly and were well packaged. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Great product
Great product, superior to my expectations. Thank you. Wouldn’t hesitate to use them again.
3 de março de 2025
Resposta da Tracks Direct
Thank you for your lovely review! We're so pleased to hear that the product exceeded your expectations. It's always great to know when we've delivered a positive experience, and we’d be more than happy to assist you again in the future.
Fifth purchase from this company for…
Fifth purchase from this company for bay window tracks. Quality is great and ordering with all the angles works. We are very pleased.
24 de fevereiro de 2025
Resposta da Tracks Direct
Thank you for your continued support! We're so pleased to hear that you've returned to us for your bay window tracks and that you're pleased with the quality and ordering process. It’s great to know the angle measurements worked well for you. If there's anything else we can assist with, we’re always happy to help!
Great product excellent quality
The second time we’ve ordered from tracks direct and both times impressed with both the customer service and finished product . Would definitely recommend the company and its range of products .
28 de fevereiro de 2025
Resposta da Tracks Direct
Thank you for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us both times and that our customer service and products have met your expectations. If there's anything else we can assist with in the future, we'd be happy to help!
Excellent service for a bespoke product
16 de fevereiro de 2025
Resposta da Tracks Direct
Thank you for taking time to leave s a 5* review! We’re so pleased to hear you were happy with the service our team provided and your bespoke product. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Excellent Service good product
Good prompt service. Very helpful staff. Ken was great explaining the set up requirements. I have not as yet installed but will do so shortly. Product looks well made.
15 de fevereiro de 2025
Resposta da Tracks Direct
Thank you for leaving us a 5* review! We’re pleased to hear you were happy with our prompt service and found our team helpful — I’ll be sure to pass your review to Ken who will be so pleased you were happy with the service he provided.
It’s great to know the product has made a good first impression, and we hope the installation goes smoothly. If you need any further assistance, we’re always happy to help.
The website is clear and concise our…
The website is clear and concise our tracks were delivered on time and well packaged to avoid any damage.
30 de janeiro de 2025
Resposta da Tracks Direct
Thank you for your feedback! We're so pleased to hear that you found our website clear and easy to use. It’s also great to know your tracks arrived on time and were well-packaged to ensure they reached you in perfect condition. If you ever need any further assistance, we’re happy to help!
Resposta da Tracks Direct
Thank you for taking the time to leave us a 5* review!
The team were delighted to hear that you had an excellent experience from start to finish with them.
If there’s anything else we can assist with, we’d be happy to help!
Bay windows are a challenge
Bay windows are a challenge. We'd put up Ikea tracks but they snag at the junctions and risk tearing delicate lightweight curtains. So I bit the bullet and commissioned a custom-made track to fit and I am delighted - smooth running at last!
23 de janeiro de 2025
Resposta da Tracks Direct
Thank you for taking the time to leave us a review.
Bay windows can be tricky, and we’re so pleased to hear that your custom-made track has provided the smooth operation you were looking for without the worry of snagging or damage to your curtains.
The team were so pleased that you’re happy with the result, and if you ever need anything else, they will be happy to assist!
excellent customer service and no…
excellent customer service and no quibble replacement for damaged goods in transit with a prompt replacement
27 de janeiro de 2025
Resposta da Tracks Direct
Thank you for your taking the time to leave us a review!
We’re so pleased to hear that you had a great experience with our customer service team and that they could quickly resolve the issue with a no-quibble replacement. We have passed your feedback to the team and they will be pleased to read your review.
If you ever need anything else, don’t hesitate to reach out!
Fantastic service
This company could not have been more helpful. I had a problem with a rail supplied about 18 months ago, which turned out not to be Tracks Direct's fault. Without any fuss they replaced the rail and arranged to fit it at no charge at very short notice. I recommend Tracks Direct wholeheartedly and strongly suggest using their excellent fitters.
10 de fevereiro de 2025
Opinião espontânea
Resposta da Tracks Direct
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our team and that we could resolve the issue quickly.
Providing excellent service and ensuring customer satisfaction is always our top priority, so we’re really pleased we could assist you.
We truly appreciate your recommendation and your kind words about our fitters—we’ll be sure to pass your feedback on to them. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
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