Ordered a made to measure double curtain track from Tracks Direct a few months ago. Had some issues with a delivery partner but had contact with Natalie Friquiche at the company and she was unbelievab... Ver mais
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Leia as opiniões dos outros
Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... Ver mais
A empresa respondeu
The track is good quality and looks the part, but i had discussed my requirements with a sales person and the track that arrived was smaller than my original request and didn't fit the space (too far... Ver mais
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor e fabricante de cortinas
- também em
- Loja de cortinas
- Loja de cortinas e persianas
- Loja de persianas
Escrito pela empresa
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Informações de contacto
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, Reino Unido
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4,4
Excelente
484 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
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Fast delivery
Fast delivery, accurate bending to my shape requirements, easy ordering process, easy fitting, smooth running track. just thought it was a bit pricey
2 de agosto de 2024
Resposta da Tracks Direct
Thank you for your detailed feedback and for leaving us a 5* review! We're pleased to hear that you found the delivery fast, the custom bending accurate to your specifications, and the ordering process straightforward. It's great to know that the fitting was easy and the track runs smoothly. We understand your concern about the price and appreciate your honesty and your feedback.
Great customer service
Great customer service - special mention to Ruth, who was very patient with me and our client. Quick responses, quick turn around, expert knowledge. Thank you!
19 de junho de 2024
Opinião espontânea
Used twice now - my "go to" for Curtain Tracks
Great product, arrived quickly.
Cost of shipping quite high given the weight and size of the product but it was excellently packed.
4 de junho de 2024
The Silent Gliss Track for my bay…
The Silent Gliss Track for my bay window was a perfect fit. It arrived in one large piece - solidly packed within a wooden frame. The track is a quality build - very smooth glides and as it's in one piece it has no irritating angle joints that have snagged on my previous installations. Very pleased with the outcome - money well spent, thank you.
22 de maio de 2024
Resposta da Tracks Direct
Thank you for your feedback! We're thrilled to hear that the Silent Gliss Track for your bay window was a perfect fit and that you're pleased with its quality. Ensuring our products are securely packaged and arrive in excellent condition is a priority for us, and we're glad the wooden frame provided the necessary protection.
It's wonderful to know that the track's smooth glides and single-piece design have improved your installation experience. Your satisfaction is our ultimate goal, and we're delighted that you found the product to be worth the investment.
If you have any further needs or questions, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with us.
Resposta da Tracks Direct
Thank you for your feedback! We're pleased to hear that our product met your expectations and that it was delivered efficiently.
If you have any further needs or questions, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with us.
New curtain track a treat
Arrived in good packaging was easy to assemble works great - was a bit pricey but nice a slimline
5 de maio de 2024
Good Customer Service
Original track was damaged in transito. Replacement delivered very quickly and efficiently.
30 de abril de 2024
Resposta da Tracks Direct
Thanks so much for taking the time to leave us a 5* review!
We so sorry for any inconvenience caused by the damaged track during transit, but we're pleased to hear that the team were able to swiftly resolve the issue by delivering a replacement track to you. Ensuring that our customers receive their orders promptly and in good condition is important to us, and we're glad we could rectify the situation efficiently.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.
Clear website and good customer…
Clear website and good customer service. Arrived on time. Packaged well.
30 de abril de 2024
Resposta da Tracks Direct
Thank you for your feedback! We're pleased to hear that you found our website clear and that you received good customer service. Ensuring user-friendly online experiences and providing excellent service are priorities for us, and we're glad we could meet your expectations.
We're also glad to know that your order arrived on time and was packaged well. Timely delivery and secure packaging are important aspects of our service, and we're pleased that everything went smoothly for you.
If you ever have more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.
Easy to buy on line and very prompt…
Easy to buy on line and very prompt service and delivery.
3 de abril de 2024
Resposta da Tracks Direct
Thank you for your taking time to leave feedback.
We're so pleased to hear that you found it easy to buy online and that you experienced very prompt service and delivery. Providing a seamless online purchasing experience and ensuring timely delivery are key for us, and we're glad we could meet your expectations.
If you ever have more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.
Resposta da Tracks Direct
Thank you for you 5* review and taking time to leave feedback!
We're thrilled to hear that you found our website great and that our team were helpful with any queries you had. Providing top notch customer service is important to us, and we're glad that we could assist you effectively.
If you ever have more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Additional runners
Needed some additional runners and collected them from the head office/workshop in High Wycombe where they cut and bend tracks to measure. Very straightforward once I had worked out that this was the arrangement and this is the place to go for anything to do with silent gliss
23 de março de 2024
Resposta da Tracks Direct
Thanks so much for taking time to leave us a 5* review!
We're glad to hear that you were able to collect additional runners from our head office/workshop in High Wycombe. We strive to make the process straightforward for our customers, and we're pleased that you found it to be so once you discovered the arrangement.
It's great to know that you found Tracks Direct to be the place to go for anything related to Silent Gliss products. If you ever need further assistance or have more projects in the future, please don't hesitate to reach out.
Thanks for choosing us! :)
Third time buying, great experience again
Third complex bay track we've ordered. Again the service and quality of product was great!
2 de março de 2024
Resposta da Tracks Direct
Thank you for your choosing to come back to us and trust in our products and services! We're so pleased to hear that you've ordered a third complex bay track from us and that you found both the service and quality of the product to be great. Customer satisfaction is our top priority, and we're delighted that we could meet your expectations once again.
If you have any more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for your loyalty and for choosing us!
Brilliant customer service
Brilliant customer service, helpful advice over the phone. Very satisfied with service and reasonable price
29 de fevereiro de 2024
Resposta da Tracks Direct
Thank you for taking time to leave us feedback! We're delighted to hear that you received brilliant customer service and helpful advice over the phone. Ensuring we delivery top notch customer service is important to us, and we're glad to know that you're very happy with the service we provided. We aim to offer competitive pricing while maintaining the quality of our products and services.
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Met expectations.
Fast delivery.
Product as specified and matching our expectations.
17 de fevereiro de 2024
Resposta da Tracks Direct
Thank you for your feedback! We're pleased to hear that you received fast delivery and that the product matched your expectations. Ensuring timely delivery and meeting customer expectations are priorities for us, and we're glad we could provide a product that met your needs.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Amazing perfectly fitted curtain rails
Amazing perfectly fitted curtain rails. They should have been far more expensive for such a high-quality product.
16 de fevereiro de 2024
Resposta da Tracks Direct
Thank you for taking time to leave us feedback! We're thrilled to hear that you found your product was a perfect fit! Providing high-quality products is important to us, and we're glad that
they exceeded your expectations.
We appreciate your compliment regarding the quality-price ratio. We strive to offer competitive pricing while maintaining the highest standards of quality.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Great service
Ordered a 3.3m silent gliss track. I'd forgotten to add the ceiling fixings when ordering - they were happy to send out the correct fixings which arrived a couple days later (I returned the wall fixings too). Terrific service.
4 de fevereiro de 2024
Resposta da Tracks Direct
Thank you for leaving us a 5* review and positive feedback! We're glad to hear that our team delivered a top notch service.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks for choosing Tracks Direct!
From ordering to delivery went very…
From ordering to delivery went very smoothly. The staff I spoke to were extremely helpful I would would recommend this company and the merchandise is great.
1 de fevereiro de 2024
Resposta da Tracks Direct
Thank you for your feedback! We're thrilled to hear that your experience, from ordering to delivery, went very smoothly. It's fantastic to know that the our team were extremely helpful, and we appreciate your recommendation.
We're also glad to hear that you're happy with your order. If you ever have more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks for Tracks Direct!
Fast delivery and excellent product
Great communication and advice, very fast delivery and excellent product. Would definitely use again and recommend.
18 de janeiro de 2024
Resposta da Tracks Direct
Thank you for taking the time to leave us a review and for your great feedback! We're so pleased to hear that you had a great experience with us. It's fantastic to know that you found our communication and advice helpful, and that you were pleased with the very fast delivery and excellent product.
We truly appreciate your recommendation and look forward to helping you again in the future. If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
Very quick turnaround and good quality…
Very quick turnaround and good quality track.
8 de janeiro de 2024
Resposta da Tracks Direct
Thank you for your feedback! We're pleased to hear that you experienced a very quick turnaround and found the track to be of good quality. If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks for choosing us.
Excellent product
Excellent product, extremely knowledgeable and helpful people on the other side of the phone. Highly recommend.
3 de janeiro de 2024
Resposta da Tracks Direct
Thank you for taking time to leave us a review and for your glowing feedback! We're thrilled to hear that you found your product excellent and that our team was extremely knowledgeable and helpful over the phone. I have passed your feedback to the team and your recommendation is really appreciated.
If you have any more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
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