Had a late delivery query I complained about. Contacted by Jeta from customer services who was great. They checked my expected delivery and followed up afterwards that I had received it. Issued a comp... Ver mais
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Leia as opiniões dos outros
Had a situation where I’d ordered too many automatically and they were incredibly helpful Brun was exceptional both on calls & emails and I was provided with so much help to return everything I nee... Ver mais
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... Ver mais
A empresa respondeu
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver mais
A empresa respondeu
4,2
Bom
1 mil opiniões
Respondeu a 36% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have been buying Vuse products for a…
I have been buying Vuse products for a while now and there was a problem with my order which was promptly dealt with to my satisfaction. I will continue to be a customer.
20 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Ivan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I have used this company for nearly a year now and have always had great service. I recently contacted them for a replacement magnetic charger and they sent me one the same day with a new pen. Fabulous customer service!
20 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Sandra, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Perfect service
Perfect service. Completely professional have used this brand for years never any issues. Unfortunately I bought a faulty one but they sorted straightaway and without any issues.
19 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Angela, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
Great customer service. Always polite and helpful
18 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Emma, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Very Hit & Miss!
I've used Vuse twice. The 1st time, everything went swimmingly. The 2nd order was not sent out on time (should have been same day dispatch) and I ordered it around 8am on a Wednesday. It went out the following day, meaning Evri (yeah, I know!) didn't receive it until Friday morning. It's finally reached the local depot on Saturday but they're not delivering which means I won't get my order until next week now.
They claim same day dispatch. They don't.
They claim 2 day standard delivery. They don't.
When I spoke to CS they did admit that it hadn't gone as quickly as it should have, but didn't admit liability in the fact that it wasn't dispatched on time like they promise.
The person who I spoke to has offered to send out a complimentary pod pack which is appreciated, but I'm still now having to purchase more later today as I won't get my order, nor the comp pods until next week.
And therein lies the problem... what is the point or use in using Vuse to order directly from their website? I haven't bothered with a subscription yet as I wanted to see how things went and this now confirms I've done the right thing. It's just not WORTH the hassle if something goes wrong.
I'm not ordering for the sake of ordering, nor am I hoarding thousands of packs like I've been shopping at Costco. I order when I know I'll need them. Sadly on this occasion, they've fallen flat and it's going to take the best part of a week to receive my order.
Vuse - you MUST do better. It was ordered around 8am. You had a full day to get my order out. When I ran stores as a store manager arranging deliveries, they were immediately worked on and not once was an order held for longer than 2 hrs.
12 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Glen, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Thanks to Jeta F for all the help
Thanks to Jeta F for all the help, care and understanding shown with my 2 incorrect or not received orders. I very much appreciated the constant responses putting me at ease.
6 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Lesley, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order issue
I had an issue with recent order and Nora in the IRL customer service team was extremely helpful and resolved my problem within hours. Excellent customer service!
6 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Dave, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Aferdita provided amazing customer…
Aferdita provided amazing customer service, such a good company. Best flavours.
10 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Alice, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I recently had an issue with a Vuse order that didn’t arrive because the delivery driver dropped it off at the wrong address. I reached out to Vuse customer support, and I was genuinely impressed with how helpful and understanding they were. They quickly looked into the problem and offered to send me a replacement order with next-day delivery at no extra cost.
The whole situation was resolved smoothly and professionally, and their friendly support team really made a frustrating experience much better. Great customer service—thank you, Vuse! Definitely will order again.
7 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse
Have been subscribing to Vuse for quite a while now and have found them to be an excellent company my orders are always despatched on time and price of my vapes are value for money compared to other company's.
5 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Stephen, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Waste of time
Absolutely useless and non functional customer care. I have been with Vuse for 2 years now and faced issue with my card and when repeatedly I removed and added 3 different card details, it kept saying order failed. The solution give to me is cancel the subscription and restart, no option to cancel the subscription is available. Order number: 45000791366
5 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Great experience
Ease of ordering, returns, and efficient customer service
4 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service …
Excellent service when 3 of my ordered cartridges went missing.
22 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Rajesh, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Superb
Great customer service. The advisor listened carefully to my problem then went on to tell me how she would resolve it with a follow up email to confirm everything. Shortly after order confirmation was received and also the promised email. Excellent understanding of how to deal with the public other companies could learn a lot from Vuse!
28 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Bernadette, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great products and even better customer service from Nina M.
Been using Vuse products for almost 5+ years now. Probably the best on the market from other nicotine replacements I have tried in the past! I’ve had a few issues with my few devices and have always had a great time being able to resolve the issues with the help of the Vuse customer service teams. Today I had the pleasure of being helped by Nina M, who kindly helped me out today when one of my Vuse Pro devices wasn’t charging properly. She promptly helped me, asked what my issues were and offered some troubleshooting adevice and when that didn’t fix the issue she was able to send me a replacement free of charge. Will continue to be a loyal Vuse customer until I can finally kick the nicotine habit one day!
20 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Meg, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Shocking
Shocking. Every time I order and pay for next day delivery it takes a week then the tracking will change randomly from 'In Transit' to 'In the Warehouse' and they 'have to re-send'. Fraudsters. Do not use. Feels like a major scam to me.
16 de outubro de 2025
Opinião espontânea
Amazing Customer Servicce
My subscription came up a few packets short. I contacted them through the live chat, and within 15 minutes they had sent a new order with the missing packets. Jeta F. was extremely helpful!
15 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Charlie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I can only give 5 stars
I can only give 5 stars. I am happy to order with them. I done it couples of times now. I had a issue with the delivery company but Vuse UK solve it straight away, they replace my order in no time and also gave me a small present for the inconvenience.
I highly recommend it, definitely I will order from them from now on. They also have quality products designed for your taste. Thank you very much.
15 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Liliana, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service.
I have a Vuse subscription (ex smoker now vaper), and it is significantly cheaper to buy direct than in store. I do have to comment on their customer service. I had my first ever issue with a pod becoming detached in the device making it unusable. I emailed customer service and got a reply the same day. After sending over pictures of the serial number of the device and the issue they replied the next day, agreeing to send a new device and a pack of pods for the inconvenience. Great to see in this day and age prompt responses and problems being sorted with no fuss or issues.
10 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I have a subscription with Vuse for a…
I have a subscription with Vuse for a while and I'm very happy with monthly delivery to my door. They have much better prices than any shops so it's worth to subscribe. Highly recommend 👌
10 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Julita, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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