Immediately annoying is a text message stating the company is 'trying to contact' me 'please call us urgently'. This is the first contact I have received them from them. When I eventually get throug... Ver mais
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Immediately annoying is a text message stating the company is 'trying to contact' me 'please call us urgently'. This is the first contact I have received them from them. When I eventually get throug... Ver mais
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I had a recet call with customer services. Think her name was Claire. Claire was very professional, helpful and patient. She solved my issue promptly and efficiently. Many thanks as the situation i... Ver mais
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I don't normally leave reviews, as I prefer to share my feedback directly. However, this time I felt it was important to write one because I was going through a very difficult period. Every perso... Ver mais
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The caring understanding and compassion shown by the advisor. He put me at ease and was very supportive
A empresa respondeu
Wescot Credit Services is a leading Debt Collection Agency in the UK. Wescot work on behalf of a variety of financial institutions. Wescot understands that everyone’s situation is different and we will work with you as an individual to find the best solution for you. Wescot is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association.
The Mash, Jarratt Street , HU1 3HA, Hull, Reino Unido
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Respondeu a 61% das suas opiniões negativas
Geralmente responde em 14 horas
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Recently this past week there was an automated phone call at my parents house asking if I lived there. It was difficult to understand where this call came from.. Then a couple of days ago a letter arrives from 'Westcot'. Turns out it was a Notice Of Debt Collection... as I looked into this further it turns out that this was to do with something from back in September 2018. I sold a new item on Ebay, the buyer paid and as usual I send the item once funds have cleared. A few days after posting I receive an email from EBay saying the buyer was 'a suspicious buyer' therefore do not send the item if you haven't already. Thanks eBay you should really of contacted me sooner! Nothing happened after this and I never heard from anyone until before Christmas when PayPal were contacting me about a chargeback. I had no idea what this was so I contacted them. Long story short the chargeback was to do with the suspicious buyer, apparently the card holder didn't issue the payment. PayPal did not cover anything as I stupidly believed the buyers reason for needing it posted somewhere else.
Now I am somehow meant to give the money back to PayPal, so they have instructed Westcot to bother my parents landline. In the meantime I have contacted PayPal, Royal Mail, a past seller that this buyer purchased from before me and also Actionfraud where this has all been recorded for further investigation.
After reading other reviews on Westcot it seems like a lot of them are negative. Personally I think debt agencies should not be aloud to make people feel even worse than they already do, no one wants to be in financial struggles and no one wants to be a victim of online fraud.

Resposta da Wescot Credit Services Ltd
This company needs to be reported for harassment. They call 5-6 times a day usually mornings using various numbers which is not ideal as many people work during this time but my wife works nights so when these calls are coming in she is sleeping.
Quite possibly the worst debt collector 3rd party company (yes not real bailiffs but instead private companies that have absolutely no powers but consider themselves above the law) I have ever had the misfortune to deal with and I have dealt with Lowell Portfolio!
Also the debt is for an absolutely ridiculous time when Santander were charging extortionate fees for going over your agreed overdraft by one pound or late payments.
Seriously does anybody reading this think £75 charge for £1 overdraft excess is legal? If it is then it's highly unethical and from one of the worst banks in the UK.
I shall be contacting them to explain that but for now we have to deal with the endless harassment over £300 that warrants 5-6 calls daily!

Resposta da Wescot Credit Services Ltd
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