Wescot Credit Services Ltd Opiniões 

187
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Immediately annoying is a text message stating the company is 'trying to contact' me 'please call us urgently'. This is the first contact I have received them from them. When I eventually get throug... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a recet call with customer services. Think her name was Claire. Claire was very professional, helpful and patient. She solved my issue promptly and efficiently. Many thanks as the situation i... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I don't normally leave reviews, as I prefer to share my feedback directly. However, this time I felt it was important to write one because I was going through a very difficult period. Every perso... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The caring understanding and compassion shown by the advisor. He put me at ease and was very supportive

A empresa respondeu

Informações sobre a empresa

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Escrito pela empresa

Wescot Credit Services is a leading Debt Collection Agency in the UK. Wescot work on behalf of a variety of financial institutions. Wescot understands that everyone’s situation is different and we will work with you as an individual to find the best solution for you. Wescot is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

187 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 61% das suas opiniões negativas

Geralmente responde em 14 horas

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4,2

Todas as opiniões

(187)

76 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

They arent that bad.

They arent all that bad, here is my experience,
I got into debt, I got help from a debt management company. however somewhere down the line my debt was sold to wescot. I did not recieve loads of texts or phonecalls or letters. i recieved 1 letter and that letter was informing me that they are my new provider but as i was with a debt management company i didnt need to take any action..

those complaining about being badgered about debt maybe actually pay that debt off you will be left alone then.. its not rocket science.

8 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

very pleased.

Honestly i do not understand the bad comments saying "they don't leave me alone" etc... they are debt collectors, that's their job, little shame on me to feel offended when i took the money spend it and now what? be offended that they what the money back?
honestly, they been kind and understanding, i've made my payments, been on time and not once they texted me or sent me letters, just the confirmation that i've paid them off.
Everyone shold stop thinking they're in the good, you own money? assume it and pay it off, you don't have to pay it all at once, little by little and it's enough.... no bad words regarding them, i've been really pleased with them service.

4 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Incompetent

Unfortunately unable to leave zero stars!
This company has literally harassed me for months. I did owe Npower £180 after changing suppliers then losing my job due to Covid. I spoke to Npower and they agreed I had until 3 Sept to pay or sort out an agreement otherwise they would 'consider' referring me to Wescot. The outstanding amount was paid in full in early August but I have been receiving about 6 letters (sometimes more) every week from mid August! (saying they had bought the debt and I owe them, including their additional fee). I contacted Npower, who were pretty clueless but said they shouldn't have even contacted me because it has been paid.. but still the letters and calls continued. I emailed Wescot and told them the debt had been paid in full why were they even contacting me (as Npower had said I had until 3 Sept!).. About a week later I received a response asking me for 'proof' of this. I reluctantly sent them a receipt for payment and a copy of the online transcript from Npower (even though surely it was THEIR job to check the records and look into it, not mine!!). Still the letters continued, I'd already blocked them from calling me.
What a totally incompetent company who clearly just hassle and hassle you, even when they're in receipt of the facts.

6 de outubro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Sadly unable to give a zero star…

Sadly unable to give a zero star rating. Receiving mail from this company for an individual who has never lived in this house (we are the second tenant). Clearly they have not checked any electoral register! Letters arrive weekly (sometimes more) and are returned. Harassment from a clearly incompetent and ineffective company. Do not use.

3 de setembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Clueless and incompetent

Clueless and incompetent
Receiving many letter addressed to previous tenant who left country over a year ago. Finally decided I needed to open them and found these incredible lies.

Our enquiries have indicated you are resident at the address above , and then further down . As we have not had an update from you we have conducted additional checks including publicly available information to ensure we have the correct address details on file for you. These checks have indicated that you are resident at the address noted and as the outstanding balance.....
As I said he left the country over 12 months ago

So this review is not for customers but any companies looking to use them to chase debts. Basically they could not find a grain of sand on a beach , you have no hope with them of getting your money back , use SOMEONE else

26 de agosto de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Constant texts saying 'Further to our letter…

Constant texts saying 'Further to our letter...'
This company has never sent me a letter, so I have no idea what this is about and I will not contact this rogue company that I believe is fishing for my information using underhand tactics. I had never heard of this company until they started sending me the text messages.

12 de agosto de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

I dont owe any money from wescot but…

I dont owe any money from wescot but still they irritated me this few days..
Got letter from them saying for asking payment for paypal credit but I pay them back to PayPal by monthly and what more they want from us. I have alredy setup direct payment and they receive money on time...

4 de agosto de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Poor poor poor

Poor poor poor. That’s all i can use to describe the service I received. After sending a letter i got in contact with them through email, they told me I wasn’t able to communicate with them via email and so requested i phone them. I gave them a phone call and they refused to speak to me over the phone? So if i cannot contact you via email or phone, how am i supposed to sort my matter out? Disgraceful.

21 de julho de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Spamming me non stop

Spamming me non stop, going to seek legal advice about harassment at this point. Blocked all their numbers yet more than 5 times a day I still get a voicemail from their stupid recorded message "press 1 if you are this person, press 2 if not." When they were unblocked I pressed 2 at least 100 times yet they still insist on calling so they got blocked, simple.

10 de junho de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

To be honest

To be honest, I'd never heard of Wescot before I received a letter from them. I owed almost £800 on my credit card and hadn't paid a penny in months, so understandable it was sent across to a debt recovery company. I've seen the other reviews and I must say my experience was completely different - I never received any emails, phone calls or texts just a few letters over the course of about 3/4 months (which I ignored haha).

I then paid the balance in full using the online pay system and everything went through fine. The only negative thing I will point out is that there is no correspondence after the payment is taken to confirm the balance has been settled. That came from my credit card company 12 days later. I was a little panicked that I had paid money to someone else's account!

Another thing to point out was that there were no additional charges added onto the amount that I owed. It was the exact balance requested by my Credit Card company

9 de abril de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

The previous reviewer had it 100% spot…

The previous reviewer had it 100% spot on. Absolutely parasites! These people call day and night multiple times a day, sending texts, letters in the post. I owed PayPal £117 which I’ve PAID and these people still keep pestering me! I don’t know what you’re aiming to achieve because all you’re doing is wasting your time and money contacting me.

3 de março de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

This company has sent me texts the last…

This company has sent me texts the last couple of days claiming they’ve contacted me yet I haven’t had their number appear on my mobile phone. I emailed them a few times but never responded. I’ve never heard of this company until they sent me the text messages!!

This is VERY BAD CUSTOMER SERVICE for not responding to emails, I literally have no idea what they want.

12 de fevereiro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

SCAM.

SCAM.

Received a call stating that I owed money and then requesting my email address and bank details! Obviously, I did not give these and hung up. Over the following 3 months I received numerous phonecalls requesting that I call them back.

After the 3 months worth of calls I answered a call and told them that if they wish to contact me again they will need to send me a letter. They then proceeded to ask for my address! I said to them that surely they will be able to access my address from their system if I owe them a debt.

This was around 2-3 months ago. Since then, I have not received any more calls as I assume they realised I will not answer. I have, however, received many, many texts stating "Further to our letter, please contact us..." but still no letter! Obviously not, as they don't hold my address, or email address, or bank card details, as this is a scam.

I blocked one of the numbers that they used so since then I receive less texts, however, they continue to send threatening texts from another number which I now continue to ignore.

Please do not fall for this scam.

27 de janeiro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

I'm so not surprised by these negative…

I'm so not surprised by these negative reviews! They actually used a company to track my address down for the sake of £38! Clearly this company are struggling and need every penny they can get 🤣 sad thing is they're hassling me despite me telling them I've been unwell in hospital.

17 de janeiro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Keep trying to claim money from me

Keep trying to claim money from me, I paid the first time they asked but now I am concerned as they keep asking for the money over and over even after acknowledging the debt is settled in writing. Do not pay these guys, they are a con!!! I've been scammed.

9 de novembro de 2019
Opinião espontânea
logótipo da Wescot Credit Services Ltd

Resposta da Wescot Credit Services Ltd

Thank you for your feedback. We are sorry that your experience has not been as expected. If you would like to contact us direct to look into the matter, we will gladly assist. Kind Regards Wescot Credit Services

Classificada 1 em 5 estrelas

Shady and underhand-Dont paye creditors in reasonable time!

Shady and underhand. So they were collecting nearly £250 of overdraft back for Santander that they received money for via a payment plan. So that's where things get really dodgy... Wescot send me a letter saying they "bought" the debt from Santander. Santander maintain its been bought but for 2 years it never shows on my credit history even when another debt was bought by idem that showed up? So for a company that claims to be ethical and fair they harass and lie through there teeth and also they don't send the money to your creditors for up to 21 days. This I have proof of. So wescot can accrue interest. If you want bad service for a debt to be collected I really suggest go to someone else. Also I have proof of money going out and them holding it. 21 days from step change paying them to Santander receiving it.

21 de outubro de 2019
Opinião espontânea
logótipo da Wescot Credit Services Ltd

Resposta da Wescot Credit Services Ltd

Hi Michael,

We're disappointed to note your concerns, please note that Wescot do not buy debt, we administer collections on behalf of our clients.
We would like to be able to discuss your concerns further, if you can contact us on customer.relations@wescot.co.uk we would be happy to help.

Classificada 1 em 5 estrelas

BULLIES-LIARS-DEGENERATES- HARRASSMENT…

BULLIES-LIARS-DEGENERATES- HARRASSMENT TYPICAL DEBT COLLECTORS-only interested in their own profits extorted from the old-disabled and vulnerable. A disgrace- no doubt the employees of this company will have their own serious issues brought about by their association with this company. DEBT COLLECTOR is a DIRTY WORD.

17 de agosto de 2019
Opinião espontânea
logótipo da Wescot Credit Services Ltd

Resposta da Wescot Credit Services Ltd

Thank you for your feedback. We are sorry that your experience has not been as expected. We will look into this matter in more detail to ensure our processes and services are operating effectively. Kind Regards Wescot Credit Services

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