The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Ver mais
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I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Ver mais
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Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
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Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Informações de contacto
3,7
Aceitável
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
On-time service but handling costs to…
On-time service but handling costs to Discovery Bay were quite expensive. I couldn't get the sign-up discount to work either.
1 de maio de 2024
Resposta da zflowers
Hi Mark,
Thank you for reaching out! As a loyal customer of zFLowers since 2018, we truly appreciate your feedback. In the recent years prices in Hong Kong increased significantly. To show our gratitude, I'd like to offer you a 40% discount on your next order. I’ll email you the promo code shortly.
Best regards,
Eubert
zFlowers Customer Service
Delivery was the next day missed the…
Delivery was the next day missed the whole point of sending flowers if they are not going to arrive on the day intended,
29 de abril de 2024
Resposta da zflowers
Hi good day Aaron, I really appreciate your feedback. We already discuss about the inconvenience that you've experience and come up with a better practice for the future. We sincerely apologize about not trying to give you the right experience and satisfactory level of service. If you can give more suggestion about our services and we are open to hear about your response, you can reach us out at www.zflowers.com through customer service. Thank you!
Horrible service
Horrible service. Delivered my flowers for my mums birthday a day late. Didn’t reply to ANY emails. Would never use them again and I do not recommend them to anyone.
24 de abril de 2024
Opinião espontânea
Resposta da zflowers
Apologies for the inconvenience caused by the late delivery of your flowers and the lack of response to your emails. We understand how important it is to ensure timely and responsive service, especially for such meaningful occasions. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to prevent similar occurrences in the future. If there's anything we can do to rectify the situation or regain your trust, please don't hesitate to reach out. We appreciate your understanding and thank you for bringing this to our attention.
Repeat Business.I responded to an email reminding me…
I responded to an email reminding me it's almost 12months since I ordered birthday flowers for a friend. It was meant to be click and review and payment then all done.
The customer service rep I had on the phone when I rang to resend this year had no idea how to amend the birthday message. She took an enormous amount of time trying to find last year's order to amend the card and check bank details.
In the end I felt it was a scam and put a stop on my card. Won't be using this business again, what was meant to be quick turned into a banking nightmare.
6 de abril de 2024
Resposta da zflowers
"As a new customer service agent, I understand that my learning curve may have contributed to the delay and confusion during your call. I genuinely appreciate your patience and understanding as I familiarize myself with our systems and procedures. Please be assured that I am fully committed to improving and providing better assistance to our valued customers in the future.
Your feedback serves as a crucial reminder of the importance of ongoing training and support for our customer service representatives. We are dedicated to ensuring that our team members are equipped with the knowledge and resources needed to handle inquiries and orders promptly and efficiently.
Once again, I apologize for any inconvenience caused, and I thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are committed to making the necessary improvements to deliver the exceptional service you deserve."
-Lucy
Order unable to be delivered
2 de abril de 2024
Resposta da zflowers
I genuinely apologize for the inconvenience you've experienced due to the delayed delivery of your flowers. I understand how important timely delivery is, especially for special occasions, and I regret that we did not meet your expectations on this occasion.
Please rest assured that we are actively working to find a reliable local florist in your area who can fulfill your order promptly the next time you place an order with us.
I apologize for the delay and any disappointment caused by not delivering the flowers on the expected date. We will do our utmost to prevent such occurrences in the future.
Thank you for your understanding and patience as we work to resolve this matter. We appreciate your business and value you as our customer. Rest assured, we are taking steps to ensure that this won't happen again.
Easy to manage online.
3 de abril de 2024
Resposta da zflowers
Dear Paul,Thank you for taking the time to share your feedback with us. We truly appreciate your continued support and loyalty as a valued customer who has ordered from us multiple times.While we are pleased to hear that you have chosen our services for your floral needs on three occasions, we also acknowledge your feedback regarding the recent 4-star review. Your input is incredibly valuable to us as we strive to continuously improve and provide the best possible experience for our customers.
We are glad to have had the opportunity to serve you, and we take your feedback seriously. Rest assured, we will use your comments to further enhance our services and ensure that future orders meet or exceed your expectations.Once again, thank you for your support and for choosing us for your floral needs. We look forward to serving you again in the future and continuing to exceed your expectations.
I ordered flowers two weeks in advance…
I ordered flowers two weeks in advance on Valentines Day this year. The flowers were not delivered on Valentines Day. They were delivered the day after. Very disappointed in the lack of service. Reached out to customer service and was ignored. Basically, not their problem. I will not use them for flower delivery again.
13 de fevereiro de 2024
Opinião espontânea
Resposta da zflowers
"We genuinely apologize for the inconvenience you've experienced due to the delayed delivery of your flowers. We understand how important timely delivery is, especially for special occasions, and we regret that we did not meet your expectations on this occasion.
Please rest assured that we are actively working to find a reliable local florist in your area who can fulfill your order promptly the next time you place an order with us.
We apologize for the delay and any disappointment caused by not delivering the flowers on the expected date. We will do our utmost to prevent such occurrences in the future.
Thank you for your understanding and patience as we work to resolve this matter. We appreciate your business and value you as our customer. Rest assured, we are taking steps to ensure that this won't happen again."
The flowers were beautiful but…
The flowers were beautiful but delivered earlier than requested.
27 de março de 2024
Resposta da zflowers
I'm glad to hear that you found the flowers beautiful, but I'm sorry to learn that they arrived earlier than you had requested. Timing is crucial, especially for special occasions. I apologize for any inconvenience this early delivery may have caused and assure you that this issue won't happen again.
Your feedback is valuable, and I'll make sure to pass it along to the team. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your business and hope to serve you better in the future.
SCAM
I ordered flowers from this site hoping to receive what was displayed online that i saw, I paid for it and when it was delivered, other items were given...for me, don't order from this site anymore...fraudster 100% scam
16 de março de 2024
Opinião espontânea
Resposta da zflowers
Thank you El Mar for you review. I have reviewed the notes on your order and see that both Customer Service and the Owner of the company responded to you asking for suggestions on what you consider a fair compensation for the substitution made to your order. You are yet to responded. Please do so at your convenience in order we resolve this matter.
Same day delivery a scam
Ordered flowers to be delivered to an address in New Zealand (thought it was a NZ website as they advertised it delivered to the area), paid extra $ for same day delivery and it arrived 2 days later!
3 de março de 2024
Resposta da zflowers
We deeply regret the inconvenience caused by the delayed delivery of your flowers from Australia to New Zealand and apologize for falling short of your expectations on your first order. Your feedback is invaluable, and we appreciate the opportunity to improve and deliver better service to all our valued customers.
ADD1: As per the Florist the wrong postcode was on the order and this delayed the delivery.
Poor flower arrangement
The flowers you delivered to Ocean Shores on the 9th March'24 were very disappointing. I was horrified at being charged $112.82 for 3 Tigerlily pods and a spindly piece of greenery.
2 de março de 2024
Resposta da zflowers
Dear Rainee, your feedback is valued, and we understand your disappointment. The total charge of $112.82 includes a discounted price of $62.87, with the additional $49.95 covering the delivery cost due to the recipient's challenging address. We deeply regret that your experience did not meet the high standards we strive for, and we are grateful to you for bringing this to our attention.
Paul Confrey - Deborah
Paul Confrey
Sat, Mar 2, 1:55 AM (5 days ago)
to zFlowers.com
Hi There
As you are aware I have purchased a few bouquet of flowers of the last couple of years from Ireland to NZ and the standard has always been good
Unfortunately my most bouquet is of very poor quality the flowers are old and the petals are falling off.
I trust that you will do the needful and replace the flowers
Regards
Paul Confrey
29 de fevereiro de 2024
Resposta da zflowers
Hi Paul, thank you for your feedback. Yes I can see you are a values multiple time customer. Our local partner florist has done most of your orders, so I am sure we can arrange a redelivery. I will send you and email asking for your instructions.
Resposta da zflowers
Thank you Simon, we are thrilled to receive your 5-star review and to know about the wonderful tradition you've established with us over the past decade, sending gifts to your mother for her birthday. Your continued support and loyalty mean the world to us, and we are truly honoured to have been a part of your family's special moments for so long. We look forward to continuing to serve you and your family for many more years to come.
Our daughter in law was really pleased…
Our daughter in law was really pleased with the flowers and the arrangement in the bouquet.
26 de fevereiro de 2024
Resposta da zflowers
Hi Ian,
We are delighted that your daughter-in-law was pleased with the flowers and the arrangement of the bouquet! Thank you so much for taking the time to share your 5-star experience with us over the past 9 years.
We are happy that you've chosen us to send birthday gifts to your loved one in Hong Kong on five occasions. We are honoured to have been entrusted with such moments in your life. It's customers like you who make our work rewarding, and we are grateful for your continued support.
I've been happy with the experiences…
I've been happy with the experiences before, the flowers keep for over seven days easy. This time the quality was less, the flowers only kept for two days, so it could be better.
The speed of delivery is excellent
Thank you
25 de fevereiro de 2024
Resposta da zflowers
Hi Kris,
Thank you for sharing your feedback with us. We greatly appreciate your continued support and are glad to hear that you have been happy with your experiences with us in the past, particularly noting the normal extended freshness of the flowers and the speedy delivery service from one side of the world to the other.
We apologize for falling short of your expectations with the recent order in terms of the longevity of the flowers.
Thank you again for your valuable feedback and for choosing us as your trusted sender of your message of love over the past 3 years on multiple occasions. We look forward to serving you in the future.
Dont waste your money
Flowers not delivered on day, not what i ordered at all, a cheap substitute, no card was delivered with it.
Emailed them twice no response, contacted them on their online chat, said they will email me next day, never did. If i could give zero stars i would.
13 de fevereiro de 2024
Resposta da zflowers
I'm truly sorry to hear about your experience, and I want to personally apologize for the multiple issues you faced—missed delivery date, incorrect flowers, no message card, and the lack of follow-up from our team. That’s a disappointing experience, and I completely understand your frustration.
This is far from the level of service we aim to provide. I’ve escalated your case internally to ensure it’s reviewed properly, and we’re taking steps to understand how this happened—from the fulfillment error to the lack of communication—so we can prevent it moving forward.
I know it doesn’t undo the inconvenience, but we truly do value your feedback and the opportunity to make things right. Please reach out to us directly at ryan@zflowers.com if you're still awaiting resolution—we’ll make sure it’s addressed.
Ryan R
Country Manager
zFlowers
Resposta da zflowers
Dear Blake, we are investigating what the issue was with the partner Florist who were paid for the delivery and the system shows that it was. As you have submitted a dispute to your bank we will communicate our response to them.
Thank you.
Delayed order, missing chocolates, no replies to emails
Order was due to be delivered 14th Feb for Valentine's day. No reply to Emails. Excruciating 90 min chat session yielded a response that order was already delivered. It had not been. My wife recd phone call from florist 15:00 on 15th Feb and 20 mins later flowers were delivered but no chocolates. More emails sent to customer service (app 6 in total) merited no reply so another tortuous 90 min chat where the agent made me out to be incorrect and demanded proof that no chocolates were delivered. He suggested I email customer service if I was still unhappy :-(
It was left that the "management" would address my "concern". I am still waiting.
This company lacks any sense of customer service. Beware !!!!!
Also the chat transcript function does not work, so I screen captured every interaction. Next stop may need to be my credit card company.
zflowers here is your opportunity to turn this around.
P.S. zflowers reply here was
We will raise this to our manager, And we will get back to you. But never did.
Then I received an automated email
"Thank you for choosing zFlowers.com to help send your thoughts to that special someone. We strive to ensure every delivery is a wonderful experience and we would like to know how you felt about it this time."
They are clearly not reading the emails that I have been sending them (6) nor the recordings of our (2 x 90 in) chats, nor my review here.
A tone deaf company.
14 de fevereiro de 2024
Opinião espontânea
Resposta da zflowers
Dear Kevin ,
Thank you for reaching out to us with your issues. We will raise this to our manager, And we will get back to you.
We're very sorry about what was happening, We greatly appreciate your feedback, this way we can take the steps to better our services. Many thanks.
All the best.
First time will be my last order
First time will be my last order. Item was not delivered. Chat with someone who told me it was out for delivery which was already 2 hours past noon time. Big lies!
14 de fevereiro de 2024
Resposta da zflowers
Dear Reynold,
Thank you for your feedback.
We will check with our florist regarding the non delivery of your order. Please allow us to get the update from our local florist regarding your order.
Thank you for your anticipated patience and kind understanding.
All the best.
After 15 Years you have lost me as a customer!
I have been ordering from Z Flowers for the past 14-15 years and have noticed that it the last three years there has been a diminishing standard of service and quality in the deliveries, and their contents. The absolute final Straw was yesterday with the quality and standard of the roses deliverred, to be only described as embarrissing. Roses by themselves with some whilted Camilia leaves as foliage. You have lost me as a customer and will not be ordering from Z Flowers Again!
14 de fevereiro de 2024
Resposta da zflowers
Hi Ross,
Thank you for your feedback.The photos in our website are just a presentation purposes Hence, we are trying to do our best to arrange and deliver it in a good quality. However, we are happy to assist you in your concern, please send us a photo of the flowers that were received and email us to customer.service@zflowers.com.
Thank you
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