The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Ver mais
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Leia as opiniões dos outros
I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Ver mais
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Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
A empresa respondeu
Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Informações de contacto
3,7
Aceitável
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delayed arrival
This is the second time my order has been delayed i always place my order weeks ahead of time so i can assure my self that my order will arrive on time.
But until now my order hasnt arrived to my recipient this is my tracking number for my order ( 6746-221098 )i want a update ASAP Thank you
1 de fevereiro de 2024
Resposta da zflowers
Hi Richard,
Thank you for reaching out to us with your issue . Rest assured though that we have to raise and investigate this issue.
We will update you with a resolution as soon as possible. Thank you for your patience much appreciated.
Kind Regards
I was rung up on sat the morning the…
I was rung up on the morning the flowers were supposed to be delivered asking for a different flower as they didn't know if they had that flower, then I was rung again say that the arrangement would not be delivered till Monday this was the third call on Saturday morning. I was not happy or pleased with it and cancelled now I am waiting for my money to be reimbursed as the flowers were never delivered and I have been charged over $200.
NOT HAPPY
2 de fevereiro de 2024
Resposta da zflowers
Hi Tracey,
Thank you for reaching out to us with your issue regarding with the delivery date... Rest assured though that we have to raise and investigate this issue.
We will update you with a resolution as soon as possible. Thank you for your patience much appreciated.
Kind Regards
Mum was so happy to get the flowers
Mum was so happy to get the flowers - beautiful! And the annual
Prompt is very helpful:)
29 de janeiro de 2024
Resposta da zflowers
Hi Rachael,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
First rate service!
First rate service - zflowers phoned me to check on a substitute for roses which I happily agreed - and the result was stupendous!
25 de janeiro de 2024
Resposta da zflowers
Dear Guy,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved our experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Kind Regards,
zFlowers Team
The flowers were great and they…
The flowers were great and they arrived. However, I was disappointed that they only arrived at around 5pm and not much sooner
9 de janeiro de 2024
Resposta da zflowers
Dear Joseph,
Thank you so much for taking the time to share your feedback. We are delighted to hear that you liked the flowers. Your satisfaction is our top priority, and we truly appreciate your kind words.
However, we are disheartened to learn about your experience with the late arrival of the flowers. Please accept our sincere apologies for any inconvenience this may have caused. We take your feedback seriously, and we are committed to addressing and resolving the issues you've raised.
Upon reviewing your concerns, we have identified that our florist have a lot of orders that day, And we are implementing immediate steps to prevent such issues in the future. Your input is invaluable in helping us improve our services.
Thank you for bringing this to our attention, we appreciate your understanding and patience in this matter. If you decide to give us another chance in the future, we will do everything in our power to ensure a seamless and timely experience.
Sincerely,
zFlowers Team
Beautiful flowers
Beautiful flowers , arrived on time , my mother was very happy with them
7 de janeiro de 2024
Resposta da zflowers
Hi Wendy,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
The flowers for my daughter arrived on…
The flowers for my daughter arrived on time
7 de janeiro de 2024
Resposta da zflowers
Hi Roger,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Prompt and friendly service
5 de janeiro de 2024
Resposta da zflowers
Dear William,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved our experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Kind Regards,
zFlowers Team
Resposta da zflowers
Thank you for your kind review! We're thrilled to hear that you found our delivery to be efficient and on time. Providing timely service is a top priority for us, and we're glad to know that our efforts are appreciated. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to serving you again in the future!
Resposta da zflowers
Hi Scott,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Order was easy and lots of options to…
Order was easy and lots of options to choose from.
9 de dezembro de 2023
Resposta da zflowers
Hi Michael,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Beautiful
Flowers I ordered were beautiful and delivered at the earliest available time.. great service, thank you
9 de dezembro de 2023
Resposta da zflowers
Dear Dee,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved our experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Kind Regards,
zFlowers Team
Had to chamge delivery address a couple…
Had to chamge delivery address a couple of times and each time you were very helpful and understanding of the situation. Thank you.
8 de dezembro de 2023
Resposta da zflowers
Hi Vicente,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
Zflowers Team
Good communication with sender and…
Good communication with sender and receiver, great quality of goods, trouble free service so far
8 de dezembro de 2023
Resposta da zflowers
Hi Konstantinos,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zFlowers Team
You did what I asked efficiently and at…
You did what I asked efficiently and at a reasonable price.
24 de novembro de 2023
Resposta da zflowers
Hi Mr Ayling,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Thieves!!!!
Thieves!!!!
Avoid at all costs!!
Negative star rating!
Cannot deliver flowers on the promised day, no response for days when contacted to find out where delivery is.
Blame passed into local florist, despite them taking money and refusing refund. Support will not respond to requests.
7 de outubro de 2023
Opinião espontânea
Resposta da zflowers
Hi S P,
After conducting a thorough investigation, our florist has determined that there was an issue with the address provided, causing a delay in delivering your order. We understand the frustration this may have caused, and we apologize for any inconvenience you experienced.
Upon reevaluating the situation, we confirmed with the recipient that the flowers have indeed been successfully delivered. As a result, a full refund for your order is unfortunately not possible in this case.
zFlowers
My son ordered flowers on the 1 st…
My son ordered flowers on the 1 st November nothing has been delivered and when after numerous attempts to get in touch with them they say no refunds are possible but still no flowers!!! disgusting
1 de novembro de 2023
Opinião espontânea
Resposta da zflowers
Hi David,
We are very sorry for what happened as this is beyond our control in regards to that the refund has been initiated and processed.
Thank you
Delivery
Delivering the flowers by the date that was promised and the price was excellent
31 de outubro de 2023
Resposta da zflowers
Hi Dana,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Everything.
30 de outubro de 2023
Resposta da zflowers
Hi Erik,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Resposta da zflowers
Hi Nancy,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
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