The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Ver mais
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Leia as opiniões dos outros
I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Ver mais
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Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
A empresa respondeu
Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Informações de contacto
3,7
Aceitável
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Order was never delivered
23 de julho de 2023
Resposta da zflowers
Hi Rodrick,
We sent you an email informing that the recipient refused to accept the flowers and our courier doesn't even know the reason. Also, for Japan's delivery policy they are not allowed to leave flowers at the front door.
Kind Regards
zFlowers
Nothing was like the picture
Vase wasn’t like the one pictured and definitely not worth the extra $30, and flowers had no colour and therefore nothing was as pictured. Complaint to vendor went unanswered.
3 de julho de 2023
Resposta da zflowers
Hi Robyn,
Thank you for taking the time to share your experience with us and we are so sorry if we haven't meet you expectations. However, we are happy to assits you in your concern, please send us a photo of the flowers and vase that were received and email us to customer.service@zflowers.com.
Thank you
Fantastic service and beautiful flowers
4 de julho de 2023
Resposta da zflowers
Hi Elsa,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Flowers were beautiful and delivered on…
Flowers were beautiful and delivered on time
5 de julho de 2023
Resposta da zflowers
Hi Carol,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Awful service
Ordered a bouquet on July 7 (2023) to be delivered on July 9. However, as I am writing this (July 11), the bouquet has not arrived.
I sent emails to customer support asking for any updates, but nothing.
I feel I lost my money and time.
I WONT USE THIS SITE ANYMORE, and i will not recommend this site to my friends.
11 de julho de 2023
Opinião espontânea
Resposta da zflowers
Dear Sergio,
We are sorry for the bad experience, we will contact our local florist about what happened and we will get back to you.
zFlowers
They failed to deliver on her birthday…
They failed to deliver on her birthday and did not deliver until after 5 pm the following day. They did include a bear for the inconvenience. But they were instructed to call her to get her work address since she was not home and they did not do it. Lucky someone guide them to the work location. After receiving the flowers some of them were drooped over like they were already dying.
3 de julho de 2023
Resposta da zflowers
Hi Tracy,
Thank you very much for your feedback and I'm so sorry for the disappointment. We will review and contact our local florist about this, thanks for bringing it to our attention.
zFlowers
This is the second time that I paid for…
This is the second time that I paid for a premium vase and the flowers came without any vase. I also paid for the premium upgrade on the flowers, but I don't know if that happened. The flowers that were received were nice.
30 de junho de 2023
Resposta da zflowers
Hi Michael , thank you very much for your feedback and I'm so sorry for the disappointment. We will review and contact our local florist about this, thanks for bringing it to our attention
Your emailed reminder of the occasion…
Your emailed reminder of the occasion and the prompt delivery of my order.
29 de junho de 2023
Resposta da zflowers
Hi Tony,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Amazing customer service
28 de junho de 2023
Resposta da zflowers
Hi Dave,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Resposta da zflowers
Hi Stanley,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
The reminder about this event is…
The reminder about this event is important to me
27 de junho de 2023
Resposta da zflowers
Hi Happy,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Resposta da zflowers
Hi Seden,
Thanks you so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
After an awful experience last year…
After an awful experience last year this year was a great experience.a very good stress free experience from UK to NewZealand
Thank you
29 de maio de 2023
Resposta da zflowers
Hi Barbara,
Thanks you so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
perfect great delivery and timing and the…
perfect delivery and timing and the flowers were perfect
28 de maio de 2023
Resposta da zflowers
Hi Kent,
Thanks you so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
A very good company
Provided excellent service at a good price. Would certainly use again.
28 de maio de 2023
Resposta da zflowers
Hi Andy,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Awesome beautiful flowers delivered to…
Awesome beautiful flowers delivered to the house on time
Thank you very much
27 de maio de 2023
Resposta da zflowers
Hi Kevin,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Flowers arrived at 7 o’clock at night…
Flowers arrived at 7 o’clock at night I’m sorry but I will not be using yours services again please remove me from your mailing list
Regards Steven
23 de maio de 2023
Resposta da zflowers
Dear Steve,
Thank you for your feedback and using zFlowers.
We are glad to know that the flowers met your expectations. We are sorry that it was not delivered as early as expected. Deliveries are dependent on the courier availability and this we have no control over. We greatly appreciate your feedback, this way we can take the steps to better our services. Many thanks. All the best.
Very disappointed
Very disappointed. I am a repeat customer. This time I made the mistake of also including chocolates in my order. The chocolates did NOT arrive with the flowers for my mother on Mothers Day (which were delivered by mistake next door). I have had NO response to emails asking for an explanation or a refund. Not good enough zflowers.
21 de maio de 2023
Opinião espontânea
Resposta da zflowers
Dear Nicholas,
Thank you for reaching out to us with your issues, I have looked through and through and can't seem to find your email, You can send us an email at customer.service@zflowers.com
We will raise this to our manager, And we will get back to you.
We're very sorry about what was happening, We greatly appreciate your feedback, this way we can take the steps to better our services. Many thanks. All the best.
zflowers
Absolutely terrible
Absolutely terrible, flowers never arrived and when a credit was supposedly meant to be sent out that never happened either. never again.
12 de maio de 2022
Opinião espontânea
Resposta da zflowers
Hi Darcy
We have contacted the local florist and they have advised they missed the delivery and will be delivering it immediately. zFlowers apologises for this and having discussed the matter with you, we will be adding additional flowers to your order for the inconvenience, which I am sure your recipient will love. Thank you for letting us know and look forward to serving you again soon. Regards zFlowers Customer Service.
Helped me fix an address issue very…
Helped me fix an address issue very promptly and effectively
3 de maio de 2023
Resposta da zflowers
Hi Peter,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
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