The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Ver mais
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I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Ver mais
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Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
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Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Informações de contacto
3,7
Aceitável
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Flowers delivered completely different…
Flowers delivered completely different to the ones ordered - different kind, colours and very poor condition !!!
Extremely disappointing experience- not to be recommended to anyone
28 de outubro de 2023
Resposta da zflowers
Hi Mirna,
Thank you for your feedback.The photos in our website are just a presentation purposes Hence, we are trying to do our best to arrange and deliver it in a good quality. However, we are happy to assist you in your concern, please send us a photo of the flowers that were received and email us to customer.service@zflowers.com.
Thank you
Easy site to use
28 de outubro de 2023
Resposta da zflowers
Hi Robyn,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Reliability
25 de outubro de 2023
Resposta da zflowers
Hi Wayne,
Thank you for your valuable feedback.
We're thrilled to know that you had a great experience with us. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate for letting us know.
We're looking forward to hear from you again and love serve you in the future.
Best regards,
If I could give zero stars I would
If I could give zero stars I would. I ordered flowers on Wednesday 27th September to be dilivered FRIDAY for my Mum's 84th Birthday. Whilst they eventually turned up on Monday & she said they were lovely, you let me & more particularly an elderley lady down. She felt unloved & being 1000 miles away felt the "guilt" of letting her down. I tried to call dozens of time's Friday & Sat without being able to get through. Whhilst I understand that you are making a full refund to my account, it does NOT compensate fully. MOST disappointed.
29 de setembro de 2023
Resposta da zflowers
Hi Wayne,
I understand your frustration right now and we are doing our best to resolve it as soon as possible.
Thank you
So disappointed $244 for a box of…
So disappointed $244 for a box of favourites and a small bunch of flowers
26 de setembro de 2023
Resposta da zflowers
Hi Kerry, I see you are a multi repeat customer. Could you please send a picture of the received product to customer.service@zflowers.com so we understand what was delivered by our partner florist of over 10 years and we can offer something that will continue our relationship.
could not ask for better service
2 de outubro de 2023
Resposta da zflowers
ZFlowers thank you for your continued support. If there more we can do please reach out.
It was easy to book however I was a bit…
It was easy to book however I was a bit disappointed with the flowers that were delivered.
25 de setembro de 2023
Resposta da zflowers
Hi Julie, I see you are a multi repeat customer. Could you please send a picture of the received product to customer.service@zflowers.com so we understand what was delivered by our partner florist since 2014 and we can offer something that will continue our relationship.
My wife received order
My wife received order. Roses were a bit small, not like pic,
24 de setembro de 2023
Resposta da zflowers
Hi Bill, sometimes roses in the Philippines are not as large as overseas roses, however our partner florist in the Philippines normally are very good at presenting the gift and I would love a picture if you could send to our customer.service@zflowers.com as feedback and as a new customer we would also like to offer you a gift voucher for you next purchase.
I ordered some flowers for my…
I ordered some flowers for my girlfriend in the Philippines, specifically in the Bukidnon area. The local florist didn't have the lilies shown in the picture, so they replaced them with some other, more expensive flowers. Additionally, they included more roses than expected. The result was fantastic, and the bouquet was even more beautiful than the picture. My girlfriend was amazed by the flowers. She sent me some pictures, and I was genuinely impressed by them.
The customer service was excellent; they changed my card message not only once but twice to ensure accuracy. They even called me in advance to let me know that the local florist didn't have the lilies and would be exchanging them. They also delivered on the planned day. I will definitely use Zflowers again.
16 de setembro de 2023
Opinião espontânea
Resposta da zflowers
Thank you Arnt for your review. As a first time customer, is a a pleasure that zFlowers could assist sending your message of love. We love being the "delivery guy"! We have operations in the Philippines and specialise in getting your message of love to any of the 7000+ islands :)
I had selected a balloon but it never arrived.
The flowers were great but I had used my reward certificate to add a balloon. I chose to use my reward over using a discount code. Yet the balloon was never sent. I could have saved money if I know that my reward was not going to be used.
25 de julho de 2023
Resposta da zflowers
Dear Daniel, you are a many time user of zFlowers services. I will have a "special" voucher sent to you for compensating this last order.
Flowers were for relative
Flowers were for relative
on seeing the photo I expected a more substantial bouquet for the cost of
$140 I will use a different company next time.
30 de agosto de 2023
Resposta da zflowers
Hi Geraldine, i see you have purchased from ZFLOWERS since 2015. Thankyou. The most recent order was less than $140 including a delivery fee, so I am wondering if we are taking about the same order. Please let me know the order number so I can gather the correct information and respond. Thanks.
Resposta da zflowers
Hi Elaine,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
They don't deliver on weekends
The flowers were beautiful, and the staff are so helpful. But they couldn't deliver Dad's flowers on Fathers Day to the retirement village.
29 de agosto de 2023
Resposta da zflowers
Dear Colleen,
Thank you for your 4-star review.
We're thrilled to hear that you found the flowers beautiful and our staff helpful. We apologize for the inconvenience regarding the Father's Day delivery to the retirement village. We'll definitely look into improving our delivery services to ensure a smoother experience next time.
Your feedback is valuable, and we appreciate your support!
Kind Regards
Easy to arrange
Easy to arrange on line from NZ and delivery on time with quality flowers
29 de agosto de 2023
Resposta da zflowers
Dear Trish,
Thank you so much for taking the time to leave us a positive review! 🌟 We truly appreciate your kind words and support. It means the world to us.
We're thrilled to know that you had a great experience with us. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to serve you.
Thanks again for choosing us, and we look forward to serving you again in the future.
Best regards,
Resposta da zflowers
Dear Gabriele
We hope this message finds you well. We wanted to take a moment to express our gratitude for the lovely review you recently left about our floral arrangements.
Your words, "the flowers are beautiful," truly brightened our day! We take pride in curating the most stunning blooms for our customers, and your positive feedback reaffirms that we're on the right track.
We greatly appreciate your support and the trust you've placed in us. If you ever need more beautiful flowers or any assistance in the future, please don't hesitate to reach out. We're here to make every occasion a bit more special.
Thank you once again for choosing us and for sharing your kind words. We look forward to serving you again soon.
Warm regards,
zFlowers Team
Good customer service? Yes!
There was a problem with the order I made in that it was delivered a day ahead of time and the red roses were really looking tired. I contacted Zflowers and this was rectified by pink roses being delivered the correct day and they were quite lovely. So a hiccup... but sorted out by Zflowers. Thank you.
30 de julho de 2023
Resposta da zflowers
Hi Mark,
Thank you for your feedback.
Yes, we are happy that we resolve this slight issue since zFlowers priority is to provide a good service to our customers. We are looking forward to do business with you in the future.
Kind Regards,
zFlowers Team
Service and support is great
28 de julho de 2023
Resposta da zflowers
Hi Andrew,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
The flowers were not like the picture…
The flowers were not like the picture supplied. I ordered tulip and paid $100. There where 4 tulips and some other random bits of greenery.
I have used this service before but won’t be ordering again.
I was embarrassed by the quality of the flowers.
I have learned from this experience and will look elsewhere.
26 de julho de 2023
Resposta da zflowers
Hi Helen,
Thank you for your feedback.The photos in our website are just a presentation purposes Hence, we are trying to do our best to arrange and deliver it in a good quality. However, we are happy to assist you in your concern, please send us a photo of the flowers that were received and email us to customer.service@zflowers.com.
Thank you
Deliver was great but the flowers…
Deliver was great but the flowers seemed smaller than in the picture
23 de julho de 2023
Resposta da zflowers
Hi Jacob,
Thank you for your feedback.The photos in our website are just a presentation purposes Hence, we are trying to do our best to arrange and deliver it in a good quality. However, we are happy to assits you in your concern, please send us a photo of the flowers and vase that were received and email us to customer.service@zflowers.com.
Thank you
Thank you
very happy recipient
very happy recipient, have always contacted you, and never been disapointed. Cheers
23 de julho de 2023
Resposta da zflowers
Hi Janie,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
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