Totally unreliable. Even though booked 7 days ahead, day 1- 7.5 ton box body 'vehicle breakdown' reported 10 mins before scheduled time even though app showed vehicle 250 miles away. Replacement vehic... Ver mais
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A empresa respondeu
I joined DeliveryApp as an experienced courier around 2 months ago and have been nothing short of amazed. Constant work, good pay and very friendly staff on hand whenever you need them. I can think of... Ver mais
Outstanding! From Initial contact from the sales team and the Service provided by the Team and the drivers alike through the start up and continued use of DAPP services Joe and the team have been... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zippd is a technology-powered logistics platform built to make deliveries faster, smarter and more reliable for all our users. For our drivers and fleet partners, it means access to consistent work and the tools to manage your deliveries with ease, for FREE! Our mobile app is designed to make your day on the road more efficient, so you can focus on what you do best. Payments in 7 days, no subscription, accept and manage jobs on the go. For our business customers, that means instant access to expanded fleet capacity and end-to-end logistics capabilities, without the overhead and inflexibility. Through our management dashboard, you can book, track and review all your deliveries in one place, giving you the visibility and control to scale your logistics operation on demand. Real-time tracking, intelligent route optimisation, book asap or scheduled same-day courier movements, or work with us to develop an integrated logistics strategy. Your experience matters to us. Whether you're a business customer or you deliver with us every day, we'd love to hear from you.
Informações de contacto
Zippd, ABC Buildings, Quay Street, M3 4AE, Manchester, Reino Unido
- 0161 527 2535
- support@zippd.com
- zippd.com
4,4
Excelente
264 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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Brilliant customer service (shout out…
Brilliant customer service (shout out to Joseph out a coconut manager), and super easy on-boarding our company. Efficient service - will be using again!
27 de outubro de 2023
Opinião espontânea
Resposta da Zippd
Hello,
Thankyou for taking the time to leave us a review. Good to hear joseph is looking after you. We pride ourselves on offering the best customer service. Thanks again.
Kind regards,
The DeliveryApp Team
Really quick nationwide delivery
Got the parcel urgently dropped off hundreds of miles away in a matter of hours- great service
6 de outubro de 2023
Resposta da Zippd
Thanks so much for taking the time to leave us a review. Really pleased we can offer you a great service. We aim to offer the best customer service and always here to support. Thanks again.
Kind regards,
The DeliveryApp Team
This is a great company
This is a great company, with a very easy-to-use Website.
The customer services has exceeded our expectations
10 de outubro de 2023
Resposta da Zippd
That's great to hear. We pride ourselves on offering the best customer service. Thanks again for leaving us a review and we hope we can continue to support you.
Kind regards,
The DeliveryApp Team
let down by drivers
first I would like to say that the guys in customer service have always been really helpful and tried really hard to help, so those guys I would give 5 stars to, the drivers however have been the issue for me, I had a day booking and the driver accepted it, then dropped it in the middle of the night, ended up having to pay another company a huge amount to step in at the last minute. then today I had a driver booked, they turned up, saw my deliveries were all in London, said "I'm not doing that, it's not worth it" and left. the guys in the office did sort another van but that driver only wanted to take eight drops when we had nine, I had to call the office again to get them to rectify the situation. like I said, 5 stars for the guys in the office but I can't afford to be messed around by drivers, caused to much stress and hassle for me.
17 de outubro de 2023
Opinião espontânea
Resposta da Zippd
Hi, Thanks for taking the time to leave some feedback. Following your review we are now in the process of implementing a change to our Day Hire booking form to make it compulsory that job details are provided such as delivery locations and a description of the items being delivered. This ensures drivers are given full visibility of the job details, before they accept the job. This will prevent this happening again. Thank you for this useful feedback.
Kind regards,
The DeliveryApp Team
Payment taken and needed to chase why…
Payment taken and needed to chase why and for invoice
29 de setembro de 2023
Resposta da Zippd
Hi,
Thanks for your review. I understand our Accounts team have come back to you to explain the charges. I hope this helps. Please let us know if you need any further help.
Kind regards,
The DeliveryApp Team
Delivery app is great
Delivery app is great, very quick service, would recommend to everyone.
My goods were delivered before the actual delivery time, spot on service, would definitely use again.
29 de setembro de 2023
Resposta da Zippd
Thanks for taking the time to leave us a review. We pride ourselves on making deliveries simple for everyone. Our enhanced technology means we can track deliveries and know immediately if there will be any delays. Thanks again for your review.
Kind regards,
The DeliveryApp Team
Brilliant driver
Brilliant driver, great communication. Always on time. Reliable.
27 de setembro de 2023
Resposta da Zippd
Thank you for your review. Our 5* vetted drivers always try to go the extra mile for our customers offering a great service. Thanks again and hope we can help you again in the future!
Kind regards,
The DeliveryApp Team
Resposta da Zippd
Thank you for taking the time to leave us a review. Glad you were happy with our service. Please let us know if we can support you in the future.
Kind regards,
The DeliveryApp Team
Overall good however system trouble..
Overall everything went well however on the morning of the collection and delivery, it was still saying that a driver was waiting to be allocated - so I had to call the office as their systems hadn't updated. I also messaged the driver and asked for them to confirm as soon as the item had been dropped off and I didn't get a response. I was only notified by ringing in again as they hadn't updated the tracking. It was over 2 hours after delivery had been made that I got the proof of delivery.
13 de setembro de 2023
Resposta da Zippd
Hi,
Thank you for taking the time to leave us a review. I'm sorry to hear the systems hadn't updated for you at the time of your collection. the operations team are always working hard behind the scenes to ensure all jobs are covered by the drivers on the app!
Kind regards,
The DeliveryApp Team
..........
13 de setembro de 2023
Resposta da Zippd
Good afternoon,
Thank you for your 4* review.
Kind regards,
The DeliveryApp Team
Resposta da Zippd
Hi,
Thank you for taking the time to leave us a review. Please let us know if you need any help in the future and our sales team will be happy to help.
Kind regards,
The DeliveryApp Team
Wasn’t a great first experience but I…
Wasn’t a great first experience but I can’t exactly fault them. They were prompt with communication and rectifying last minute cancellation from the driver, and still came through in the end. The team are all pleasant and very friendly, down to the drivers. (It’s hard to come by great customer services these days.) 10/10 will recommend and use again.
8 de setembro de 2023
Resposta da Zippd
Hello,
Thankyou for taking the time to leave us a review. Good to here the team are looking after you. We pride ourselves on offering the best customer service. Thanks again.
Kind regards,
The DeliveryApp Team
Totally unreliable
Totally unreliable. Even though booked 7 days ahead, day 1- 7.5 ton box body 'vehicle breakdown' reported 10 mins before scheduled time even though app showed vehicle 250 miles away. Replacement vehicle completely unsuitable for the load- 18 ton curtain side. Delivery completed by another local company on whom we could rely. Day 2 - delivery went as planned........Day 3 - complete failure on all vehicles to turn up or fulfill load. Really poor comms/reponses with Delivery App staff. Vehicle tracking did not work so could not relay eta times to clients.
30 de agosto de 2023
Great company and easy to use
Great company and easy to use. Can track delivery the whole way and proof of delivery at the end. Will be using again when needed.
17 de agosto de 2023
Resposta da Zippd
Thank you for taking the time to leave us a review, Our innovative technology is a great feature which gives customers a stress free service, knowing they can follow their delivery from start to end. If you need us in the future, please don't hesitate to contact us!
Kind regards,
The DeliveryApp Team
The team and the contact is great
The team and the contact is great, prices are accurate.
The ease of using the app itself is what sets them apart from the rest.
Kudos to Jake who is in contact regularly and keeps you completely up to date with everything.
15 de agosto de 2023
Resposta da Zippd
Thank you for your review. We pride ourselves on offering the best customer service and our Account team and Operations team will always go the extra mile. Thanks again and hope we continue you to support you.
Kind regards,
The DeliveryApp Team
Very quick collection and delivered…
Very quick collection and delivered within the hour.
13 de agosto de 2023
Resposta da Zippd
Thank you for taking the time to leave us a review. Glad you were happy with our service. Please let us know if we can support in the future.
Kind regards,
The DeliveryApp Team
Very good service
20 de agosto de 2023
Resposta da Zippd
Hi,
Thank you for taking the time to leave us a review. Please let us know if you need any help in the future and our sales team will be happy to help.
Kind regards,
The DeliveryApp Team
Fast, efficient and budget friendly service!
Fast, efficient and budget friendly service! The process was smooth from start to finish and Nathan is always very helpful and accommodating.
- Verve Display
7 de agosto de 2023
Resposta da Zippd
Thank you for taking the time to send us a review, glad to hear the team are looking after you, as customer service is our number one priority. If you need us in the future don't hesitate to contact us.
Kind regards,
The DeliveryApp Team
Finally, a courier platform that looks after its drivers
Being a owner driver, with 3 vans it's always difficult to find a company that offer competitive rates for loads. I've been a member with deliveryapp for around a year now and was only untill last week I took a job from there site. Like all new contracts, there where some minor issues with details on a certain job, which where quickly resolved, untill the day, where the customer I had been asked to go collect from had made it hard to meet all the times layer out for the job, resulting in the job price being cut by over half. After speaking to Vicki and josh from the app, about the issues on the day and also after the job was done, they set about trying to find the reason and get it sorted. Credit where credit is due, they both kept me informed throughout the process.
14 de agosto de 2023
Opinião espontânea
Resposta da Zippd
Hi Barry,
Thankyou for such a lovely review! This is why the platform was started, to support drivers and provide an easy to use app with great rates. A strong pillar at DeliveryApp is ethical driver treatment and we are proud of the community we are building to change the industry for the better!
Thanks again,
The DeliveryApp Team
Very helpful and competitively priced.
Very helpful and competitively priced.
Picked up on time and delivered on time. Kept me informed on route too.
I would definitely use them again.
27 de julho de 2023
Resposta da Zippd
Thanks for taking the time to leave us a review. We pride ourselves on making deliveries simple for everyone. Our enhanced technology means we can track deliveries and know immediately if there will be any delays. Thanks again for your review.
Kind regards,
The DeliveryApp Team
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