Totally unreliable. Even though booked 7 days ahead, day 1- 7.5 ton box body 'vehicle breakdown' reported 10 mins before scheduled time even though app showed vehicle 250 miles away. Replacement vehic... Ver mais
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Leia as opiniões dos outros
As an experienced courier i joined DeliveryApp 6 months ago. The App is easy to use & user friendly. When they say 7 day payments they mean it! No more chasing unpaid invoices with silly payment... Ver mais
A empresa respondeu
I joined DeliveryApp as an experienced courier around 2 months ago and have been nothing short of amazed. Constant work, good pay and very friendly staff on hand whenever you need them. I can think of... Ver mais
Outstanding! From Initial contact from the sales team and the Service provided by the Team and the drivers alike through the start up and continued use of DAPP services Joe and the team have been... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Zippd is a technology-powered logistics platform built to make deliveries faster, smarter and more reliable for all our users. For our drivers and fleet partners, it means access to consistent work and the tools to manage your deliveries with ease, for FREE! Our mobile app is designed to make your day on the road more efficient, so you can focus on what you do best. Payments in 7 days, no subscription, accept and manage jobs on the go. For our business customers, that means instant access to expanded fleet capacity and end-to-end logistics capabilities, without the overhead and inflexibility. Through our management dashboard, you can book, track and review all your deliveries in one place, giving you the visibility and control to scale your logistics operation on demand. Real-time tracking, intelligent route optimisation, book asap or scheduled same-day courier movements, or work with us to develop an integrated logistics strategy. Your experience matters to us. Whether you're a business customer or you deliver with us every day, we'd love to hear from you.
Informações de contacto
Zippd, ABC Buildings, Quay Street, M3 4AE, Manchester, Reino Unido
- 0161 527 2535
- support@zippd.com
- zippd.com
4,4
Excelente
264 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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Picked up on time delivered on time
Picked up on time delivered on time. Will definitely be using again.
26 de julho de 2023
Resposta da Zippd
Hi Peter, thanks for the review. This is why the platform was started, in order to support and provide an easy to use app with a great service.
I will pass the feedback on to the team, and we hope to see you using us again soon!
Thanks
DeliveryApp Team
I dislike the fact that the driver came…
I dislike the fact that the driver came with no help and no trolley knowing the sizes of the barrels
24 de julho de 2023
Resposta da Zippd
Hello,
Our sales team tried to get in touch with you multiple times and have had no response. We have just looked into our system at this job completed and there was no handballing included in this job meaning the driver was not required to move any items, he is just there to facilitate a delivery. if you had added handballing upon booking, the driver would know to assist in moving the goods.
If you require any further assistance then please let us know and we will be happy to help!
Kind regards,
The DeliveryApp Team
EFFIECIENT AND EASY TO USE
18 de julho de 2023
Resposta da Zippd
Thank you for taking the time to leave us a review. We aim to offer the best service and so pleased we can add value to your operations. Thanks again for the feedback and continuing to use DeliveryApp.
Kind regards,
The DeliveryApp Team
Very good experience
Very good experience - great service, friendly, professional, excellent tracking.
6 de julho de 2023
Resposta da Zippd
Hello,
Thankyou for taking the time to leave us a review. We pride ourselves on offering the best customer service.
Kind regards,
The DeliveryApp Team
Highly recommend Delivery App for anyone looking for solutions to their delivery needs
Great user friendly app which is easy to navigate and has all the tools a courier needs. Friendly team that is dedicated and always on hand to help and support. Highly recommend them for anyone looking for solutions to their delivery needs.
12 de julho de 2023
Opinião espontânea
Resposta da Zippd
Thanks for taking the time to leave us a great review. We pride ourselves on making deliveries simple for everyone. Our Operations team are constantly monitoring Live Deliveries and are on hand for any issues or support needed. Thanks again for your review.
Kind regards,
The DeliveryApp Team
5 Star service at DeliveryApp
I have used DeliveryApp twice now for urgent same-day deliveries for my FBA side hustle & haven't experienced any issues. Both drivers were polite and punctual! I highly recommend you use this service! Thanks!
5 de julho de 2023
Opinião espontânea
Resposta da Zippd
Thanks for leaving us feedback. We are always here to help. If you need any further support with urgent deliveries, please let us know. Our aim is to support businesses with their deliveries. Please contact us if you need anything again in the future.
Kind regards,
The DeliveryApp Team
No delivery drivers
No delivery drivers, but happy to charge for service... Still waiting for my refund.
Edit: They did sort this out. However, the fact that there are no drivers available made it a huge waste of time.
29 de junho de 2023
Resposta da Zippd
DeliveryApp only charges once a job is successfully completed. We have completed deliveries for you previously, however on the 3rd July the job was cancelled. Our Sales Manager called you to advise that you would not have been charged. Following the call you checked your bank account and realised you were not charged and therefore there was no refund to process. Glad this was resolved.
Thanks,
The DeliveryApp team
Good app for booking last minute deliveries…
Good app for booking last minute deliveries. Now use them daily to transport oversized items directly to our customers. Instant pricing of any vehicle size to any location. Enables us to offer customers the option of a instant same day delivery when they require it.
7 de julho de 2023
Opinião espontânea
Resposta da Zippd
Thank you for taking the time to leave us a review. We really value your feedback. Our aim is to support businesses to offer their customers a great delivery service.
Kind regards,
The DeliveryApp Team
Same day collections
I have been using the delivery app a couple of times now, and I have never had any delays on any of my collections OR deliveries.
definitely a great service!
30 de junho de 2023
Opinião espontânea
Resposta da Zippd
That's great to hear. We pride ourselves on offering the best customer service. Thanks again for leaving us a review and we hope we can continue to support you.
Kind regards,
The DeliveryApp Team
End-to-end logistical assistance
Searching for couriers, we were looking to get a personalised assistance rather than just rely on a tracking link for a special multi-delivery.
Having a designated person on our account (thanks Laura for your prompt help), made the process of troubleshooting and overseeing our delivery seamless. This, along with their app where you can track the driver and contact them (although, can be a bit clunky at times), gave you ample and straightforward tools to manage the process.
NB: Things to improve, briefing drivers on the use of the app (ie: keep in comms with client, taking clear photos, update tracking locations)
28 de junho de 2023
Opinião espontânea
Resposta da Zippd
Thanks for taking the time to leave a review, we really value your feedback. Our business is based on the best Tech, but we also have the best people. With account managers for businesses and behind the scenes our Operations team are proactively monitoring deliveries which we can do due to our best in class Tech. We pride ourselves on offering businesses the best service, so we can worry about the logistics so you don't have to. We are always looking to make improvements and value your suggestions. Thanks again.
Kind regards,
The DeliveryApp Team
Jake has been amazing from the start
Jake has been amazing from start to finish. Support on using the app, monitoring the first few shipments. App is amazing and will continue to use
27 de junho de 2023
Opinião espontânea
Resposta da Zippd
Our Account Management team really are the best. We pride ourselves on offering the best customer service. If you need any support or want to chat about how we can support you in the future, please get in touch.
Kind regards,
The DeliveryApp Team
Great service every time.
We use delivery App daily and the service from Jake Galea is always excellent.
27 de junho de 2023
Opinião espontânea
Resposta da Zippd
Thanks for taking the time to leave us a review. Good to here the team are looking after you. We pride ourselves on offering the best customer service. Thanks again.
Kind regards,
The DeliveryApp Team
Excellent service!!!
Delivery app offers an exceptional same-day courier service that is easy to track through the app without the need to call and enquire about the driver's location. We highly recommend this company and the convenience they provide on a daily basis. We extend a massive thank you to the team for their help and excellent service.
5 out of 5 stars!
27 de junho de 2023
Opinião espontânea
Resposta da Zippd
Thank you so much for taking the time to leave such a lovely review. Thank you so much we really do appreciate it. Thanks again
Kind regards,
The DeliveryApp Team
DeliveryApp works really well!
Have to say DeliveryApp works really well. We send sensitive goods, meaning the tracking facility is extremely useful for us and the recipient. On time deliveries are very important and we have always found the whole Team very professional and keen to offer the best service.
23 de junho de 2023
Opinião espontânea
Resposta da Zippd
Thanks so much for taking the time to leave us a review. Really pleased we can offer you a great service. We aim to offer the best customer service and always here to support. Thanks again.
Kind regards,
The DeliveryApp Team
A great partnership
“we have been working with DeliveryApp as a business now for well over 6 months and their flexibility and live driver tracking has been a major win in terms of our operational functions”
Jon Nowak - Northern Sales Manager for Pro Carrier
21 de junho de 2023
Opinião espontânea
Resposta da Zippd
Thank you for taking the time to leave us a review. We aim to offer the best service and so pleased we can add value to your operations. Thanks again for the feedback and continuing to use DeliveryApp.
Kind regards,
The DeliveryApp Team
We have tried to use the App twice now…
We have tried to use the App twice now and both times at the last minute the driver has cancelled prior to arriving, leaving us with no way of getting our delivery completed in time. We are in Kent, so i am thinking this app may work well in London and large cities/towns.
21 de junho de 2023
Opinião espontânea
Resposta da Zippd
We are sorry to hear of your experience with DeliveryApp and upon investigation can see that we did indeed have a driver drop the job an hour before pickup and so our operations team made contact in order to notify you and keep you updated as we sourced a replacement. We understand that due to the importance of your delivery you chose to cancel the job and source your own alternative. Ordinarily bookings dropped with an hours notice are quickly replaced by our live operations team but we understand the decision to cancel and look elsewhere. One of our team will call you in order to better understand your specific business requirements and give some statistical confidence to the driver resource that exists in your area.
Kind Regards,
The Trust Pilot Team
Driver failed to complete route
Driver failed to complete route
Further Booking Failed to show with little to No communication
31 de maio de 2023
Keep sending me mails about some…
Keep sending me mails about some transaction I never signed up to. It's like they don't verify email addresses when someone signs up.
8 de maio de 2023
Resposta da Zippd
Thank you for reporting this issue to us. We have looked into this and identified a technical issue that we have now addressed. You shouldn’t receive any further emails, but do let us know should you need to discuss further at support@deliveryapp.com. We apologise for any inconvenience this may have caused.
Resposta da Zippd
Hi,
Thanks for your review. It's great to know our customers find our booking form easy to use. We also aim to offer the best customer support. Have a great day.
The DeliveryApp team.
Great easy to use app
Great easy to use app, on time and back office communication support excellent
17 de abril de 2023
Resposta da Zippd
Hi Simon
Thank you for taking the time to leave a review. We pride ourselves on excellent customer service support. Thank you for using DeliveryApp.
Kind regards,
The DeliveryApp Team
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