Anovaculinary Opiniões 

Broken unit, returned it for a replacement unit under the warranty, two months later the replacement unit still has not arrived and customer support has stopped responding. Avoid! A shame as the core product is good.

Hopeless customer service. Lost order and no response from Anova apart from unhelpful suggestions to contact courier. Their stock status page hasn't been updated for over 6 months. Still awaiting refund for 2 months. This is a company about to go under, it seems.

Unit works great, nothing to say about that BUT... The Clip that holds the sous-vide in place broke. Called to see if I could get a replacement and they said yes. Now, it's been more than 3 months, and they still say that the part is on back order. Really, please stop it with the BS, I don't mind paying for the part, just sell it to me. I can't use the unit until I have the part, open a box and send it to me already.

I purchased a Precision Cooker Pro back in March of this year. It was the second machine I have owned. The first lasted me several years and I was very happy with it. I was happy with this one as well up until about 2 weeks ago when it broke on me. The head separated from the body. There appears to be little tabs on the plastic body which hold screws. These screws appear to connect the two halves together. While untwisting the stainless element cover from the bottom, the two pieces (top and bottom halves) twisted apart and separated. In my hand came a couple little plastic parts and a screw. I was able to tip the unit and dump out the other plastic pieces and the screws. The plastic from these tabs is so brittle that I can take a small piece of it and easily crumble it in my fingers! My old unit never had this issue and I had taken it apart numerous times throughout the years for cleaning. It appears that maybe there is a bad production run and the plastic was manufactured too brittle. Either way, I reached out to customer service (support.at.anovaculinary.com) with an explanation and pictures. In less than 12 hours, Carlo from customer support responded and stated that he would review and "take it from there". That was August 5th and I have heard nothing since. Finally, I went through the Anova website to make a claim. They responded August 10th and stated "Your claim has been denied, according to the store's policies". What does this mean? I have since sent the warranty claim email along with numerous responses back to support.at.anovaculinary.com and have received no response. They will not respond to the original email chain where they said they would "take it from there" and get back to me nor any emails about the warranty claim email and what "store policy" does not allow the warranty to take effect. I purchased the Asurion extended warranty through their website but that does not kick in until AFTER the factory warranty expires. I paid over $500 for a machine that lasted only a few months. As many others have stated on this website and on Google, this company gets terrible reviews for their customer service. In the last email I sent to customer service, I stated to them to please respond to the previous emails and either cover my product under warranty or provide explanation as to why not. If they failed to respond, I was going to leave a poor review for their company on every platform available. Well here we are! BUYER BEWARE! Use this product at your own risk. Their warranty means nothing!

If they’d let me mark it as a zero star I would. Ordered the vacuum sealer product they offer. I thought I was purchasing a higher end product as I found several less expensive options on other sites. The vacuum sealer didn’t work correctly right out of the box. Over the last two months, customer service and I have now gone back and forth thru 26 emails, each and every time I fulfill their “proof” request there is another, never before mentioned, proving item I need to complete. After one email where I have to shoot a video, I have to physically prove that I’m using Anova manufactured bags only. In order to replace (not refund, replace) my non working product I have to purchase another product from them. It all feels like a scam of endless proving cycles with the ultimate goal of making it so difficult and frustrating that the buyer eventually, just gives up and keeps the product, I know that’s where I’m at currently. Will never purchase a product from them ever again!!

Anova Culinary has trapped and mistreated me as a UK customer for 9 weeks. My oven broke on May 12, 2026. Anova support explicitly instructed me to take it to an e-waste recycling center to scrap it completely and send photo proof. I did exactly as ordered.Once they verified my oven was destroyed and I had nothing left to cook with, they started dragging their feet claiming "no stock". Then, an associate named Mitchico explicitly promised me in writing that replacement stock would arrive in AUGUST. I agreed to wait.Today, Mitchico completely went back on his word and is now forcing an unwanted full refund on me again and again just to close my ticket. If I wanted a refund, I wouldn't have spent 9 weeks chasing them daily like a debt collector. I want the appliance I paid for. Anova ordered me to destroy my property, and they must honor their August commitment. Absolutely disgraceful service😤

Ordered from Anova on June 23, 2026 and paid in full. Three-plus weeks later: no shipment, no tracking. Support made repeated promises that were never kept — "ships in 1-2 business days" (June 26), an admission of "problems on our end" (July 6), claims it was "already" expedited (July 8), another "1-2 business days" (July 9), and a promised "definitive update in 24-48 hours" (July 12). None materialized. My order got split across two tickets and two reps, causing conflicting info and more delay. Replies took days and were consistently vague. Extremely frustrating; caution advised on fulfillment and communication.

I bought an Anova Precision Oven in 2021 for around €900. The first unit failed. Anova replaced it in October 2023. Two years later, the replacement has also failed.
When I asked Anova/Electrolux to repair it — at my own expense — the response, in writing, was that no spare parts exist, no repair service is available, and the product is designed as a "replaceable unit, not a repairable one." The only solution offered was a 20% discount on a brand new oven.
I escalated the matter, raising serious concerns about durability, repairability, and the lack of any pre-purchase information about these limitations. The reply was, essentially, that the company's position would not change.
Reading the other reviews on this page, I realise my experience is not exceptional. Many other customers describe the exact same pattern: a premium-priced appliance that fails just outside the warranty period, no path to repair, and a discount code on a replacement as the only "solution." That is not after-sales support. That is a sales process triggered by the failure of a product that was sold as durable.
I would like to be clear about a few things:
A €900 kitchen appliance that becomes irreparable after a few years of normal use does not meet the durability a reasonable consumer is entitled to expect. The fact that there are no spare parts and no repair network is not a minor commercial detail — it is material information that, in my view, should have been disclosed before purchase. Had I known, I would not have bought this product. I doubt I am the only one.
European and Spanish consumer law take these issues seriously. The legal guarantee on consumer goods, the obligations regarding spare parts and after-sales service, the rules on pre-contractual information, and the increasing emphasis on the right to repair are not technicalities. They are the framework within which any company selling durable goods to European consumers is expected to operate.
I have already initiated the appropriate steps before the competent consumer protection authorities and reserve all further actions available to me.
To Anova and Electrolux: this is an opportunity to reconsider how cases like this are being handled. Telling a customer that the company's position "remains unchanged," after two failed units of the same product and a documented absence of repair options, is not a sustainable answer — neither commercially, nor reputationally, nor in light of the legal standards that apply in the European market.
To anyone considering an Anova product: please read the reviews on this page carefully before spending €900 on an appliance that, by the manufacturer's own written admission, cannot be repaired once it breaks.
— Silvia Nebra

Wow - 71% 1 star rating. I'm surprised anybody buys their products.

So here's my 1 star rating. The worst company I have ever dealt with. Customer service is totally shocking.

The product looked good, so I purchased their precision oven 2.0 even though the trust ratings were very low. I thought the bad ratings were just people generally moaning about nothing. How wrong was I - The oven was bricked on delivery. There customer support just seemed to be focused on deferring any real solution for days and weeks. Stupid suggestions and stall tactics like "turn the oven off and back on" etc. Even after trying to escalate with their CEO and private equity company (seems Electrolux offloaded them earlier this year) nobody even had the decency to reply. All of the replies appear to be from AI bots which don't even look at the previous history.

Bottom line - Oven has been returned and I'm waiting for a refund. It is a shame though, because the product seems to be very well made but let down by dysfunctional leadership.

Na 3 jaar begaf mijn Anova Precision cooker het. Ik kreeg erg goede hulp van Anova (complimenten) om er achter te komen wat het probleem was en of het te verhelpen was. Toen bleek dat het niet te verhelpen was, bleek ook dat er geen reparatie of garantie was voor apparaten ouder dan 2 jaar. Volgens mij is er uberhaupt geen reparatie afdeling.
Ik kreeg 10% korting op de aanschaf va een nieuw Avova product. Dat is net zoveel als wanneer je je aanmeld voor de nieuwsbrief. Dat is niet wat je verwacht van een merk dat zich als high end presenteert bij sous vide koken.
Dus ik neem mijn verlies en koop een nieuw sous vide apparaat van een ander merk.

Have had three Anova units for Sous Vide that have failed. Under-engineered in my opinion and very frustrating when you are in the middle of preparing food and they fail. I notice a real reluctance from "customer service" now on another unit that is clearly one year from purchase. The want you to do all the troubleshooting, two pages worth instead of simply replacing their failures. Never another product from Anova for me.

So sad to be giving this low rating as I love the product but after a month of happy use it started tripping the electrics in the house.
I reported this on 1 February 2026. In the three months since: Anova repeatedly blamed my home's wiring despite clear evidence to the contrary, asked me for information only obtainable by turning on an appliance that is unsafe to turn on, escalated to "upper management" and then went silent, promised a return label that never arrived, and finally closed my ticket without any contact from me.
This is a known fault — there are multiple threads on Anova's own community forum reporting identical issues going back years, with a technical explanation posted as recently as March 2026.
Really disappointing.

Update in mid May - trying to get a refund - guess what, keep saying they are going to send me a returns label and yet it doesn't happen.

My device failed in less than a year — it powers on and circulates water, but the heating function no longer works. After going through all troubleshooting steps, support refused warranty coverage.

What’s particularly frustrating is the reasoning.

Anova claims the warranty is void because the unit is a US model used in Europe. However:
- The device was used with a proper voltage-controlled transformer (standard practice for US appliances abroad)
- They explicitly admitted they cannot determine the cause of failure
- They do not offer diagnostics or technical assessment

So effectively, they are saying:
“We don’t know what caused the issue, but we’re still denying the warranty.”

That’s not a technical conclusion — it’s a blanket policy refusal.

The failure mode itself (heating not working, while everything else functions) clearly points to a component issue, but this was completely ignored in favor of repeating policy statements.

This level of support is unacceptable:
- No investigation
- No accountability
- No willingness to stand behind a product that failed within a year

Instead, the only solution offered was a 10% discount on buying a new unit.

This experience has seriously damaged my trust in the brand.

I purchased your product and during the very first use, the head section came loose and opened up, exposing the electrical components. The product was not dropped or damaged in any way—this clearly indicates a manufacturing defect.

I contacted your support team, but instead of resolving the issue, the process has only resulted in delays and unnecessary back-and-forth communication. I was first asked to send photos, which I did. Then I was told they were not received, so I sent them again. After that, I was asked to provide a video.

The delivery condition of the product is evident. How could I possibly render it unusable on the first use? Also, aren’t your products covered under a warranty period? It appears you are unable to uphold even that basic commitment.

If this issue had occurred after 3–5 months or a year, would you have even responded to my complaint? I will not recommend your product to anyone and will make sure others are aware of this experience. Not because I paid for the product—defects can happen—but because your after-sales support has been extremely poorly managed.

The precision cooker was given as a gift. We used it two or three times and then didn't use it for a while. We went to use it again and the top piece that houses the electronics cam off and it stopped working. I reached out to customer service and they said w/o a receipt, they wouldn't do anything other than off a discount to purchase another one. I don't want to buy another one, I offered to send it back at my expense and they basically said tough S*#T.

The product is HORRIBLE, the company is worse. Do not buy this product, or be prepared for major disappointment.

As an aside, again, the product was gifted. What difference does it make if there isn't a receipt? It's their product! It's just another way for the company not to STAND behind their product.

STAY AWAY FROM ANOVA CULINARY

E' il secondo roner che acquisto, l'ultimo mi è pure costato una fortuna essendo un Pro. Fanno bene il loro lavoro fino a che non ti mandano in corto circuito l'impianto. Il roner non è più stagno e con il vapore va in corto. Meglio comprare un attrezzo meno blasonato tanto va cambiato comunque ogni due anni. Pessima azienda. @anovavulinary

We've had their sous vide for years, that works very well, and twice, when it had normal wear and tear issues, way beyond regular guarantee scope, they sent us a new replacement part free of charge. In my view this is an extraordinary customer service and I highly recommend them for that.

Anova’s recent shift to a subscription-based model is nothing short of a betrayal to its loyal customers. As an early adopter who purchased one of their original sous vide sticks in 2016, I am appalled by their lack of respect and support. After a hiatus due to serious health reasons, I was eager to return to my Anova, only to be met with a demand for a subscription unless I registered an account before 2024. This is a blatant cash grab that penalises those who supported them from the start. Their inability to locate my original order, which I suspect they have lost, is just the icing on the cake. Anova’s customer service is disgraceful, and their approach is nothing but a money-hungry tactic. I am utterly furious with this appalling company! They have now said basically because I did not know it is irrelevant I was an early supporter and user.

I have been owning Precision Cooker for almost a decade now. And while the device itself was never an issue until it broke down recently, it's their Customer Support that brought me here. That's a nightmare. Write-offs if you succeed to get an answer. But most of the time it's just radio silence.

Precision vacuum sealer pro. Bought about a year ago and replacing a $30 amazon vacuum sealer.

It’s not better than the previous unit I owned but was 4 times the cost. It’s fine but it has an issue where it will not seal the bags under pressure regardless of which mode (dry/moist) it is in. If you hit seal whilst it’s vacuuming, it then releases the vacuum letting in air before sewing- absolutely useless. Wish I’d bought the chamber unit or stuck with a 30$ unit because this wasn’t worth the investment.

General statement- after reading reviews I’d question whether Anova are the right company to purchase from. Seems like supporting these pricey products is a tough deal for them.