Anovaculinary Opiniões 

Purchase an item, go for normal 3-5 day shipping. They took the money the day after ordering on the 1/12/25……….. still no product on the 8/12/25 and no shipping update. . Emailed them “they’ll look into it” no reply. Emailed again yesterday - nothing. Tbh, I don’t think the products are in stock, if that’s the case SAY and don’t take the monies until you can ship it.

I purchased the first-generation Anova Oven. It worked well for about three years, and we genuinely loved using it.

The problems started the moment it broke. That’s where the entire experience with Anova fell apart.

The only way to reach customer support was through email, and every exchange took a full week. First week just to ask for my serial number. Second week to send generic troubleshooting steps I had already found on their website. Meanwhile, the oven sat dead in my kitchen with zero real progress.

After three weeks of slow, unhelpful emails, the final answer was simply that the oven was out of warranty and they had no options for repair or service.

For an $800 appliance, that level of reliability is disappointing. The customer service is worse. If a company takes weeks to provide basic support, that signals deeper issues. The product was great when it worked, but I can’t trust Anova to stand behind what they sell or support customers when it actually matters.

I purchased the new 2.0 oven but received the old model instead. What should have been an easy fix for a mistake on their part has become a frustratingly prolonged affair of emails and phone calls and still the old oven is sitting in my living room. I can’t imagine trying to obtain help for a more complex issue if this is the experience of just trying receive the correct purchase.

I brought the oven 2.0 just one month, but already meet 2 problems about the connection. The latest problem is because they make the mistake in the firmware and the oven is unable to use anymore. I request the refund but wait for 2 weeks so far no confirm reply from their CS that they will issue refund.

I purchased a precision 3 sous vide cooker and it would not connect to bluetooth.
I contacted Anova customer support who are absolutely hopeless. Their is no phone number only email and they takes many days to reply to the email.
Their reply suggests useless trouble shooting help and this super slow back and forth emailing goes on for weeks with no actual solution.
They do everything they can to void your warranty and are purposely slow, hoping you will give up your battle for them to replace their faulty product.
I would never buy an Anova product again based on their shocking after service support.

The first started randomly rebooting mid-cook after three months. The second lasted five before the top element died. The third made it two years and four months—long enough for me to finally toss the shipping carton I’d been saving “just in case.” Two weeks later, it was dead. No heat, no steam, no fan, no light. Just a big, dumb box with an LED display (that still works, at least).

I got replacements under warranty the first two times—after plenty of back and forth. This last time started with a response that was a lazy copy-paste telling me to thoroughly clean the oven using heat and steam and consider replacing the lightbulb—inane and ridiculous advice for a unit that no longer heats or steams. It didn’t even feel like anyone had actually read my message. Either it came from a bot or from someone just going through the motions and poorly at that.

There was no real help or advice, no accountability, not even a token goodwill gesture like a discount or credit—just a lame “we’d love to help, but policy” tough-luck-you're-out-of-warranty boilerplate, followed later by an infuriatingly patronizing suggestion to “keep an eye out for future discounts on the website” if I wanted to buy another.

I don’t. I used to recommend Anova to friends and family. Now I just feel like a sucker. Buyer beware.

I have an Anova Precision Oven I purchased in 2021. It has stopped working. I knew it would be out of Warranty, so contacted them to know how I could get it repaired (at my own expense). They said they offer no repair service. Every other Kitchen Appliance manufacturer I've had products from offers a repair service!

In addition, the attitude from their Support Team was terrible. They don't care at all. Reading the comments on here I can see it is not an unusual experience.

I have a few Anova appliances, but I will never be buying one again.

Bought an Anova oven several years ago. When it stopped working I found there were no authorized service providers, Anova does not offer factory service and they do not provide parts. It is a disposable product after the warranty expires. Totally unacceptable.

Bought the Anova Precision Oven 1.0 and it last 3 years and died. It is a known issues that the oven dies after 3 years. The company did nothing but said basically too bad. No repair, no help, no oven. Poor quality and customer service.

Purchased the precision cooker 3.0

States clearly on the box "wifi enabled."

What it does not state clearly on the box is that you must buy a monthly or yearly subscription (that's BUY as in $$ per month) for the "privilege" of actually connecting to the device and using the wifi/bluetooth.

Exact phrases on the box are:
"Enable dual band Wi-Fi to cook, ..."
"start cooking with one touch right from you phone, ..."
"cooking with the manual controls or the free Anove Culinary App."

Did you notice the FREE reference in the last phrase? Yeah me too, well free it isn't.

In my opinion that is false advertising. My decision to buy was influenced by the ability to use wifi/bluetooth.

Yeah sure, take it back right? Well sometimes (like my time) that's just not so convenient.

Bought the first oven almost 4 years ago. I loved my unit, made me completely ditch my old oven. However, recently, the display stopped working. It’s a common wiring issue in their ovens from bad design. It will happen on a lot of units after some time. Here’s the thing. Warranty is expired. They don’t offer you a paid repair service. They don’t offer you a discount, a solution… nothing. Once your oven breaks - good luck, you’re on your own. I was thinking of buying the 2.0, but I lost all my trust in this company. The customer service is awful. There are other choices out there. Do not buy it.

Il forno di Anova è sicuramente molto innovativo quanto delicato. Però devo dire che dal momento che non ha più funzionato, e per fortuna era ancora in garanzia, mi è arrivato subito subito un sostituto.
Perciò aldilà di tutto penso e scrivo che loro si impegnano per fare il massimo. Ovviamente bisogna rispettare anche i possibili limiti della situazione e capire che per il supporto ricevuto c'è voluto il suo tempo, che però ha dato i suoi frutti.

Anova’s oven is certainly very innovative and delicate. But I have to say that since it did not "work" anymore, and fortunately it was still in warranty, I immediately got a replacement.
So beyond everything I think and write that they are committed to doing their best. Of course, you must also respect the possible limits of the situation and understand that for support received has taken time, but it has paid off.

Immersion circulator (Anova Mini) didn't work when it arrived. I'm hoping they're paying for return shipping.

On top of that, their customer service is lousy. They keep heaping more and more work on me because their return system on their website doesn't work.

Their product doesn't work, their website return system doesn't work, it seems they don't even really want to answer the phone (they prefer you leave a message so they can get back to you whenever it pleases them).

So, they get the prestige of being Anova, ATK's choice, but they don't actually want to do anything after the fact. They're resting on their laurels.

By their score, here, it looks like I'm not the only one who thinks so.

Anova Precision Cooker 3.0 defected and dangerous!!
I had borrowed the slow cooker from my neighbours, who had owned it for few years. As soon as I plugged the cooker into my kitchen, it caused a small explosion, burning several sockets and damaging the hob.
As a result, I had to call an electrician to replace the sockets and repair the hob, which cost me £300. Additionally, since the cooker’s warranty had expired, I had to purchase a new one for my neighbour, bringing my total expenses to £500. The electrician confirmed that the cooker was the cause of the dead short circuit and consequential damage. I’ve asked support to the customer care but they didn’t care about it and just ignored my emails.

bought a nano and it works perfectly. very pleased with the device. however, at no time when buying the product did the marketing blurb inform the buyer that one the main features (using from a phone app for convenience) costs EXTRA via an ANNUAL SUBSCRIPTION!
very very disappointed. I really wish I had bought a different brand now for less. I only paid a premium price for features I nowcan't use without paying again. I feel like I've been scammed. Terrible shame as I actually like the product, just hate being taken for a fool. If you provide features you know will sell the product make it very clear in the same paragraph there is a cost to using that service!

Mijn versie sous vide stick wordt binnenkort niet meer ondersteunt in de app. Alleen om te zorgen dat ik een nieuwe zou kopen.

Excellent support. My faulty unit was replaced within a few days.
10 out of 10!

I have the first Anova Oven and after 2 years it broke. I asked for replacements and they will not send them to me because the Oven is not anymore under warranty.

I asked them to sell me the replacements and they don’t sell them.

So i bought a 600€ Oven 2 years ago, and I cannot use it because they don’t sell replacements and they don’t have repair centers.

Never buy an Anova Oven.

Ho acquistato il loro "Anova Precision Oven", un forno che dopo pochissimo utilizzo si è guastato e ha dismostrato di essere stato concepito e costruito male e con materiali scadenti.
L'accesso all'assistenza via mail è lenta e penosa, hanno solo potuto dirmi che i pezzi di ricambio non esistono (a ulteriore conferma di un abbandono totale del prodotto) e quindi che devo buttare il forno.

Sconsiglio vivamente questo prodotto oltretutto per niente economico.

I placed an order with Anova 16 days ago for multiple items, but they only delivered one. It was obvious their warehouse simply forgot to include the second item. Trying to reach their customer support was a nightmare—endless wait times, unanswered emails, and an unhelpful chat system. Anova’s team is severely understaffed and lacks basic accountability. Instead of promptly resolving the issue, they insisted on checking with the parcel carrier (which was irrelevant) and then took their sweet time processing a replacement. Now, I'm forced to wait an additional 6 business days for something I should have received in the first place. Avoid Anova at all costs if you value your time, money, and sanity.