Anovaculinary Opiniões 

Absolutely fantastic customer service. Lost 3 parts of my new precision oven whilst moving home and although you cannot buy them separately the company have posted me replacements out for. Fantastic service.m

Have been trying to buy one of these ovens for several months but they are always out of stock.
However they continue to send me newsletters offering a 25% discount I’d I buy one of their ovens. How can I buy an oven with 25% off when they have no stock ?. This is just bad business. I contacted them and asked if they would put me on a waiting list and hold the discount they offered. They replied no. Having now seen the reviews here on trustpilot I would not buy one anyway.

Ho ordinato il forno a metà agosto... Diceva 5/7gg per la consegna. Siamo a metà settembre e neanche hanno spedito... Ma i soldi li hanno presi subito

I notice some reviewers consider Anova customer Service excellent. However, the overall rating is two stars and in my view is worth one! I received a broken Sous vide units. Broken, literally, the top panel was torn off! I wrote customer service the same day (9/2). Since then it's been a week of going back and forth, giving the information asked for not once, but twice, I gave the unit's serial number now they want a photo of that number (?), which is not an easy feat. Tiny dark print on black, curved surface!
I have wanted a sous vide for some time, but after all this, I don't want it any more, At least not from Anova. Nothing from Anova and I strongly advise potential buyers of their appliances to give it a good thought before committing.

Virkelig sløj kundeservice!
Bestilte en ovn fra deres hjemmeside. 4-6 business days levering. Intet om den ikke var på lager.

6 buisness days senere kontakter jeg dem efter track and trace nummer, men de siger at den ikke er på lager og de vil sende den senest 2. uge i september.
Det er virkelig langt fra 4-6 business days. Den står stadig på hjemmesiden som om den er på lager.

Sløj kundeservice og pengene blev trukket dagen efter ordreren blev lagt, uden de havde et produkt.-

Awful - but good when it worked. This was brilliant for a while, but failed utterly out of warranty. Although the warranty is two years, which seems quite good, a sous vide isn't something you use all the time unless you are a mad keen sous-vider. I think we only used ours fewer than 20 times before it broke. Anova won't repair or refund, and although they offered 25 USD off a new one, the offer doesn't work on top of existing offers and they are on sale at the moment. REALLY disappointed, won't buy again.

Das schlechteste an Kundenservice was es gibt. Vier Defekte Geräte nacheinander. Anfänglich wurde ausgetauscht, jetzt wieder ein defekt und keiner antwortet mehr. Vanessa?! NIE WIEDER

Still have no advice when my Anova Precision Oven will arrive. When I made contact with Customer Service, they said go and look outside your house, it might have been left in the garden. When I contact Toll Australia to confirm delivery, they ask for a reference number, which I have provided from their tracking website. They can’t understand their own information. This is going nowhere!

Great customer service. I love my sous vide!

Terrible customer service.
I bought 2 items from Anova. They shipped one marking my order as complete and I’ve tried FIVE different was of contacting them and zero response.

Har købt Anova Precision Cooker. Den kan ikke connecte til WiFI via App’en. Hvorfor lave så smart et system, når den ikke kan bruges til det alligevel 😡
Har iphone 12 med nyeste ios, så det burde ikke være et problem

Customer support is useless. Item did not arrive, money are not returned... Customer support is trying to find more information about the issue why item is still not with me :D this is the worst experience ever.

Terrible customer service, absolutely awful.

Clueless, obstructive, asking for information they already clearly have (order no, serial no).

Don’t reply when they say they are going to.

Shockingly bad.

You can call and call and call........If somebody respond its hitting the jackpot. They are always under high call volume. What a joke

I got the replacement after going back and forth with email. They replaced the oven. It seems like calling them is worthless but email works

Jeg har fået en anova precision Cooker, som er wifi enabled. Det viser sig desværre at den ikke kan tilsluttes en helt almindelig you see router. Dette må siges at være misvisende markedsføring.

I purchased the precision oven and after a couple months of baking bread once a week the bottom gasket that holds the heating element came off. They told me not to clean the unit so hard. I asked to have the unit replaced under their 100 day warranty. I have not heard back from them.

01/13/21 I bought an anova precision oven. deliveries must be made by the end of February at the latest. I didn't get the estimated shipping date, so after three weeks I asked myself about the estimated shipping date. In response, I received an email with an assurance from my
the oven will be delivered by the end of February. After a week I received a message from Anova culinary that my delivery will be delayed until April 5! I checked the Anova website and found the fact that they are still pre-ordering for February. How can you promise your customers that they will get their product in February knowing that others are waiting from January and the delay for them is in April?
Typical fishing! It is not the customer that counts, but the cash register. They call it marketing, I call it a scam.
I honestly do not recommend

Merci, Kenn Diego chez Anova Culinary, pour l'excellent service après vente pour un problème de température! Je ne peux que recommander!

#677772

Deceitful that they should be banished from the web.

Their website advertises in £ and no mention of import duty or the product being shipped from EU. In fact they collect VAT?!

Item died 5 days after arrival and customer service is nowhere to be seen. AVOID... now a battle to get my money back.