Anovaculinary Opiniões 

Ordered a Sous Vide for a Birthday gift with 3-6 day shipping. On day 6 it had not been delivered so I started researching what the status was. The order was flagged for suspicious fraudulent activity because the shipping address and billing address did not match. WHAT??? It was a birthday gift idiots!!!!! No one bothered to contact me about it & they were not willing to expedite shipping to get it to my husband in time for his birthday. They said "they don't do that". Completely UNACCEPTABLE Anova!!!!! Your customer service needs LOTS of work!

Havde bestilt en forkert model af deres maskiner og da jeg så ringede ind for at høre om jeg kunne sende den tilbage og betale differencen på de to modeller fik jeg af hvide jeg bare kunne beholde den gamle så fik jeg pengene retur og så bestille den nye moddel

bedste service. jeg bestilte en anova stav men den var desværre defekt jeg skrev til anova og uden at stille spørgsmål sendte de mig en ny og jeg skulle bare smide den anden ud. super service og tillid til deres kunder :)

Ordered the unit with expedited delivery. Nothing happened. I reached out on Facebook and the unit was not shipped. Fair enough, BUT could they not indicate it on their website? Its 2 products they sell so keeping an indication of stock should not be a problem. Money has been withdrawn - So now Im waiting.

Dette glimrende produkt blev desværre defekt.
Anova ydede en fantastisk service. Efter en kort korrespondance med USA, blev der sendt en ny sous vide fra Holland.
Helt perfekt.

Anbefales på det sterkeste!

Kjapp levering og overlegent produkt.

Har brukt den hver dag siden jeg fikk den! Kunne ikke vært bedre.

Jeg kjøpte versjonen med Wifi / Blåtann, Appen som man laster ned er veldig lettvinn og utrolig presis.

Maten blir perfekt hver gang! Du vil ikke bli skuffet :)

Levering til Norge tok kun 1 uke. Fikk tilbakebetalt moms allerede dagen etter jeg betalte på nett.

Rask og god kundeservice!
Kan virkelig ikke forstå hvordan denne nettbutikken / produktet / appen kan få negativ feedback.

Mulig det har vært noe tull med produkt og app tidligere, men siste utgaven som nå er i salg er hvertfall feilfri! Anbefales!

Products available through Amazon, love the Wifi Sous Vide, Gen 2. Couldn't be easier to use and the wifi ability to cook remotely is FANTASTIC. I have not needed to contact the company directly, everything works as expected. Recommended to friends and family.

This is a wonderful product - but why does the app now require me to set up an account before using it? It's data mining at its worst. Still use the cooker, but set it manually now.
Bad move

The Anova might be the single most effective kitchen appliance for giving you restaurant-quality food at almost zero effort. It's reliable, small, simple - and it looks awesome.

Customer Service is Terrible And May Be Flat Out Lying.

I ordered this product on "Cyber Monday." The company was happy enough to charge me immediately. Soon after, they informed me that my shipping date had slipped to December 13-15. That date came and went. After a series of emails with customer service offered apologies but no substantive responses, the company informed me that my product had shipped on December 28 and provided me with a tracking number. Well, as of Jan 1, according to the USPS website, the tracking number does exist, but that it was created as a "pre-shipment" number and that no actual product has been shipped. It looks like Anova created and sent me the shipping information only to placate me and make me think that they had shipped, but in fact they have not. Oddly, I received another shipping "confirmation" email from Anova with the same tracking number indicating that the product had shipped on December 31 and that I should expect to receive it by December 28! What? The product not only cooks, but also travels backwards in time? I was looking forward to having this to make Christmas (or New Year's) dinner. I guess I'll hope for Valentines Day. To add insult to injury, I continue to receive daily emails about how great this cooker is. Terrible customer service. Many other companies (Amazon, Target) don't charge your card until the product actually ships. Anova would do well to improve its customer service.

Ordered and was told it would be a few days due to low stock, then told my del was upgraded to next day dhl delivery. Waited but didn't arrive, called dhl who informed me they hadn't been instructed to collect anything. Emailed ANOVA 3 times and not a single response. Had another text to say it would arrive today and guess what still no product. Amazing that the product is supposed to be great but the company could fail due to simple easy customer service being a let down. Order at your own peril.

According to Anovas website it takes 3-6 days for a cooker to reach the customer. It's now 2 weeks since I ordered the cooker, and they haven't even shipped it yet! Customer Service are about 48 hours to answer an e-mail and they keep comming up with the same answer: It will be shipped within 1-2 days.

The company has 1 product for sale that comes in 2 configurations. You should think it would be quite uncomplicated to pick the right item from the storage, put an autogenerated label on it and get it shipped. Apparently that is too comlicated for Anova. I wonder how the cooker works.......if it ever shows up.

Fast service, easy to use, perfect result each time.

I bought the precision cooker through their website. Very fast shipping from Netherlands to Switzerland. A couple days later I received a DHL bill for import duties, which you should consider if buying from Switzerland.

Product build quality is good, however the product firmware and phone app are inexplicably terrible. One of the prime examples for IoT crap. First of all the cooker cannot use standard 5Ghz WiFi, still on ANOVAs website the specifications state 'Connectivity: WiFi'. You will find the 2.4Ghz limitation only in the support manual. Some functionalities can only be used via the phone App, on the cooker itself it is incredibly tedious to set the timer for example. If you manage to set the timer via the app, it does not as one would expect stop the cooking process once the time is up but the cooker starts beeping very annoyingly. The beeping can only be stopped at the cooker itself, not via the app! Imagine having the cooker running while you are not at home, a situation that this internet enabled sous vide cooker is obviously intended for... It happened to me on my first trial run (no food, only water) where the low water alarm was triggered. The cooker just started beeping incessantly, driving the neighbors crazy. Expected behavior would be one-two beeps, a push message on the phone and the cooker stopping the cook process automatically.

I could continue in this vein... it seems the programmers of the firmware/phone software have never actually used the product itself, the result is an incredibly frustrating user experience.