Beminda Opiniões 87

TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The Beminda Steam Therapy has really helped my dry eye situation a lot! I had cataract surgery in August and since then, my eyes had become so dry and scratchy. Very uncomfortable. Since using the... Ver mais

Classificada 5 em 5 estrelas

I'm really happy with my experience with the Beminda Steam Therapy Pro, the company and the staff. The product is very well-made and it's keeping me on the road to recovery. I feel like I'm getting m... Ver mais

Classificada 4 em 5 estrelas

I havebeenusing my Beminda steam mask for nearly a month. I have noticed my eyes are not so gritty nor red, Neither do I need eye drops so regularly. Beminda has been good at keeping in touch and help... Ver mais

Classificada 1 em 5 estrelas

I’ve been waiting over a month for delivery. I had no emails regarding shipping info in that time. Once I filed a dispute with my bank I started receiving communication along with information my ord... Ver mais

Informações sobre a empresa

  1. Centro de oftalmologia

Escrito pela empresa

At Beminda, we believe caring for your eyes shouldn't be complicated. We design simple, drug-free tools that bring a little comfort to tired, dry, or screen-strained eyes at the end of a long day. Our flagship Steam Therapy Pro is a cordless, rechargeable warm-steam eye mask designed to deliver gentle, soothing heat in about ten minutes a day — no drops, no prescriptions, no fuss. Many customers pair it with our Precision Lid Massage Wand and Eye Hydration Complex for a complete at-home comfort routine that fits even the busiest schedule. Everything we make is built around the same idea: small, calming rituals that are easy to stick with. We ship regularly, restock often, and stand behind every order with a 60-day money-back guarantee, because we want you to try Beminda with complete confidence. We're grateful to everyone who has welcomed Beminda into their daily routine, and we read every review. Your feedback helps us improve our products, our service, and your experience. Have a question or a concern? Our support team is always happy to help. Thank you for trusting us to be part of your day.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

87 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 82% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 4 em 5 estrelas

My eyes seem to be improving slowly

My eyes seem to be improving slowly. Most important thing is to use Beminda consistently. The one complaint I have is the fit. It has taken time to find a level of comfort while using the Beminda product.

24 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Waiting for a refund

I’ve been waiting over a month for delivery. I had no emails regarding shipping info in that time. Once I filed a dispute with my bank I started receiving communication along with information my order was delivered the previous day, a postal holiday. I have received emails from customer service asking me if I would like a refund, but no refund has been issued.

24 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t buy this product!

I purchased the steam eye mask after seeing an ad on Instagram. I shouldn’t have done that. I paid $130 for a non-branded Temu quality product, that doesn’t fit well, doesn’t heat up to the temperature advertised (42 C), drips water down the face, and basically does not do much of anything. After many emails with the company, they agreed to refund me within 5-10 business days. Three weeks later (so far) they still have not done that. Every email response from the company is AI. They all say the same thing - that my refund has been processed at their end, check with my bank… etc. I have now launched a dispute through PayPal. I doubt that an actual human is ever involved in any correspondence. Buyer beware!

26 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

The device is horrible

The device is horrible. Leaks into my eye. Doesn't fit my face. Wanted a refund and the company is giving me a hard time. Stated since I put a claim into PayPal they are waiting for PayPal. In the meantime, PayPal stated to me they can give me a refund. Terrible company. Would not recommend them. Still waiting for my refund.

8 de junho de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

I cannot find the instructions to how…

I cannot find the instructions to how to use this device correctly. I would like to use it to the hottest setting, 42C, but there’s no way I can tell since there’s no indicator. It seems like warm, and not sure if this is doing anything for me. It’s been about a week.

21 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I'm really happy with my experience…

I'm really happy with my experience with the Beminda Steam Therapy Pro, the company and the staff. The product is very well-made and it's keeping me on the road to recovery. I feel like I'm getting my life back. The company is outstanding by providing us with many detailsand staying in close touch by email to help us, especially in the early days. The staff answers our requests quickly and completely, in a friendly and yet professional manner. Well done, Beminda and special thanks to Costi for answering all my questions so patiently! I'd definite recommend this product.

20 de junho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Beminda steam mask has relieved my dry gritty red eyes…

I havebeenusing my Beminda steam mask for nearly a month. I have noticed my eyes are not so gritty nor red, Neither do I need eye drops so regularly. Beminda has been good at keeping in touch and helping me with any questions. I would recommend Beminda if you have dry gritty eyes that drops don't offer significant help.

20 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick response

Their customer service personnel responded to my email very quickly and offered a solution to my question.

19 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

I’m actually only on day 12 because I…

I’m actually only on day 12 because I waited to start after finishing some travel. My experience is mixed so far. When I’m home in the house my eyes feel good and I’m not using eye drops. However when I played golf this week the cool air made my right eye water constantly. I’ve been using the mask in the morning and at night as directed in Phase 1 and massaging my eye for 2 minutes. I’ll continue on with phase 2.
Question: why do I keep my eyes closed when using the eye hydration complex? How does it help my eyes if they are closed?

18 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The 2 months before my order and the 3…

The 2 months before my order and the 3 wks, before order arrived, I had eyedrops and gels in 4 areas of the house and a pot of water for compresses on stovetop. My eyes were painful and irritated. Yesterday, I missed the treatment with no regress in the amazing improvement in my eye comfort. In the last week, I've used eye drops once. There is no other product that I am happier to write a review for because it's better than advertised. My eyes feel better than they have in years. Thank you, Beminda team!

18 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Is there a zero stars option?

Is there a zero stars option?

Mask is made for people with flat faces and noses without cartilage.

The only thing that is adjustable about the mask is the strap on the back.

I’ve emailed to request a return four times and haven’t received a response at all.

Shame on me for buying something off Instagram.

17 de junho de 2026
Opinião espontânea
logótipo da Beminda

Resposta da Beminda

Hi Kathleen,

You're right to be upset, and we owe you a real apology. Emailing four times about a return and hearing nothing back is a serious failure on our part — that's not how we should ever treat a customer, and we're genuinely sorry you were left waiting.

We do want you to know that your refund was processed today, so it should be on its way back to you now. We only wish it hadn't taken this long, or this review, to get there.

Your feedback on the fit is heard, too — the mask not suiting your face, with only the strap to adjust, is exactly the kind of thing we're working to do better. Thank you for saying it plainly.

We're sorry we let you down on this one. If anything is still outstanding, please email us directly at hello@beminda.com and we'll make sure it reaches a real person this time.

Truly sorry,
The Beminda Team

Classificada 1 em 5 estrelas

Disappointing so far

Disappointing so far. I have noticed no difference and still have a visible blockage on one eyelash line.

17 de junho de 2026
Opinião espontânea
logótipo da Beminda

Resposta da Beminda

Hi Linda,

Thank you for your honesty, and we're sorry it's been disappointing so far.

We'd gently say this: a visible blockage on the eyelash line is really worth having looked at by an eye care professional, as it's the kind of thing best assessed by someone who can examine it directly. Your eye health always comes first, and that isn't something a comfort device is meant to resolve on its own.

In the meantime, if you have any questions about getting the most from the device, or you'd like to talk through your options, we're here at hello@beminda.com and happy to help however we can.

Thank you for giving Beminda a try, and we hope you find relief soon.

Take gentle care,
The Beminda Team

Classificada 1 em 5 estrelas

One star because I had to

I love the idea of this and I wanted to love the device. It’s a waste of money. There’s absolutely no way that it heats to 42 C degrees and it doesn’t fit flush on your face so all the “steam” pours out and the cool air gets in. I ordered a bottle of solution to use with it and I received a bottle with no labels and no safety seal. Is that legal? Oh and you can’t use water in it, so, order at your own risk.

16 de junho de 2026
Opinião espontânea
logótipo da Beminda

Resposta da Beminda

Hi Michelle,

We're sorry — you clearly wanted to love this, and we hate that it left you feeling it was a waste of money.

The most important thing first: receiving a solution bottle with no label and no safety seal is not acceptable, and we completely understand your concern. We take it seriously and want to look into it properly. Please email us at hello@beminda.com — we'll arrange a full refund, and if you're able to share any batch details, it would really help us investigate what happened.

On the device itself: if it isn't heating or sitting flush the way it should, that points to a unit that may not be performing correctly, and we'd genuinely like to check it for you. And to clear up the liquid question — tap water is best avoided, as it can leave mineral deposits, with our solution, distilled water, or saline being the right choices.

We're sorry this fell so far short, and we'd really like to make it right.

With genuine apologies,
The Beminda Team

Classificada 5 em 5 estrelas

Chronic dry eyes no more

The Beminda steam therapy has greatly improved my chronic dry eyes. It feels so good and I'm no longer having to carry eye drops everywhere I go.

16 de junho de 2026
Opinião espontânea
logótipo da Beminda

Resposta da Beminda

Hi John,

Thank you so much — we're really happy to hear you're feeling so good, and that Beminda has become part of your daily life. Comfort like that is exactly what we hope for.

Since you mentioned your eye drops, we'd gently suggest keeping your eye care professional in the loop on any changes to your routine — they know your eyes best, and we'd always want you guided by their advice. With that said, we're simply delighted you're feeling such a difference.

Thank you for being part of the Beminda family!

Warmly,
The Beminda Team

Classificada 1 em 5 estrelas

Confused and concerned

Instructions were very confusing. Some instructions said that I must use tap water. Others said I had to use the liquid that the company provided. I am also concerned about the cleanliness of the product. How do I keep it from molding inside?

16 de junho de 2026
Opinião espontânea
logótipo da Beminda

Resposta da Beminda

Hi John,

You're absolutely right to flag this, and we're sorry for the confusion — our materials shouldn't be sending mixed messages, and we're getting that corrected.

To set the record straight: we'd recommend avoiding tap water, as its mineral content can leave deposits in the device over time. The liquid we provide (the Eye Hydration Complex) is the ideal choice, and if you ever run out, distilled water or saline are both suitable alternatives.

On keeping it fresh: emptying any remaining liquid and letting the device air-dry after each use goes a long way toward preventing buildup inside. If you email us at hello@beminda.com, we'll send you the full cleaning and care guide so you've got clear, step-by-step instructions to rely on — and we're always glad to help with any questions along the way.

Thank you for raising this — it genuinely helps us do better.

Here to help,
The Beminda Team

Classificada 2 em 5 estrelas

Low quality but prompt customer service

The unit quit working properly after ten uses. It eventually stopped working entirely after 15 uses. When contacting company about a return during the guarantee period they responded promptly and offered a free at no cost replacement. I have not received new unit yet. Jury is still out.

14 de junho de 2026
Opinião espontânea
logótipo da Beminda

Resposta da Beminda

Hi Linda,

Thank you for being so fair in your review — and we're genuinely sorry the unit let you down after so few uses. That's not the quality we want anyone to experience, and we completely understand why the jury's still out.

We're really glad our team could step in quickly with a free replacement, and it should be on its way to you — replacements typically arrive within 3–5 business days. If it hasn't reached you within that window, please give us a nudge at hello@beminda.com and we'll chase it down right away.

We'd love for the new unit to change your mind, and we'll be here to make sure it does. Thank you for giving us the chance.

Hoping to win you over,
The Beminda Team

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