Beminda Opiniões 87

Resposta da Beminda

10/06/2026

Hi Karen,

This absolutely made our day — thank you so much! Feeling results within a few days is wonderful, and reaching day 23 no longer needing drops at all is exactly the kind of progress we love to hear. That consistency you've kept up is really paying off.

Thank you for trusting Beminda and for taking the time to share your experience — it means the world to us. Wishing you continued comfort, and we're always here if you ever need anything!

Warm regards,
The Beminda Team

Resposta da Beminda

8/06/2026

Hi Melissa,

Thank you for the honest review, and we're sorry your device stopped performing the way it should after those first couple of weeks. A unit that won't hold a charge or produce mist isn't acceptable, and it's not the experience we want anyone to have.

We also want anyone reading this to know we haven't left you waiting: our team has already reached out to you directly, and a replacement is on its way at no cost. What you experienced points to a faulty unit, and you shouldn't have to chase a working device or spend more to get one.

We stand behind this fully, including our 60-day risk-free trial, and we're determined to get you a unit that performs the way those first couple of weeks did. Thank you for your patience while we put it right.

We're on it,
The Beminda Team

Resposta da Beminda

8/06/2026

Hi Lynda,

Thank you for raising this, and we're genuinely sorry the product wasn't right for your situation. Your wellbeing matters far more to us than any sale, and we take this seriously.

For anyone with a diagnosed eye condition such as glaucoma, our guidance is to check with an eye-care professional before use, and we'd gently encourage you to do that before using the mask any further. We also hear your point clearly: that guidance should be much easier to find before purchase, not buried. We're reviewing how prominently we communicate it, and we're grateful to you for holding us to a higher standard.

We'd also like to make this right. Beminda comes with a 60-day risk-free trial, so please reach out to us at hello@beminda.com and we'll take care of a refund for you, with no hassle.

Thank you again for speaking up. It genuinely helps us do better.

Wishing you all the best with your eye health,
The Beminda Team

Resposta da Beminda

8/06/2026

Hi Lynn,

Thank you for taking the time to spell all of this out. This is genuinely some of the most useful feedback we could ask for, and you've pointed at real things we can fix.

Let me clear up the big one first: the water. The up-to-date guidance is to not use distilled water. Some older materials mentioned it by mistake, and we've since corrected that. Distilled and purified water is actually too pure to mist well through the device, which can cause weak or sputtering output. The best choice is our Eye Hydration Complex, and saline solution works fine too. We're sorry the conflicting notes caused confusion.

On the liquid leaking out and feeling wasted: the trick is that you don't need to fill the reservoir. Just add enough for the session, press the rubber stopper in firmly after filling, and empty whatever's left when you're done. Because it's a warm mist device, a little moisture escaping is normal, but those steps should cut the waste down a lot.

You're also right that the after-steam steps need to be clearer. The chrome wand is a manual tool you roll gently around the eyelid area after steaming, never pressing on the eye itself, followed by some gentle blinking to finish the routine. We're rewriting these instructions to lay it out step by step.

As for your eyes feeling less dry but still watery, everyone's timeline is different, and since you've been managing dry eyes for a few years, it may simply take a longer, steady stretch for you. Your eye-care professional is a good partner to keep in the loop along the way. We're really glad you're sticking with it.

If you email us at hello@beminda.com, we'll send over the clarified guide for everything above so you're not left piecing it together.

Thank you for helping us get better,
The Beminda Team

Resposta da Beminda

8/06/2026

Hi Kevin,

Thank you for such thoughtful, detailed feedback, and for the kind words about our follow-up. Reviews like yours are genuinely useful to us.

You make a fair point on delivery. We didn't give you a clear sense of timing, and we're working on setting better delivery expectations up front. We're sorry it arrived while you were away and cut into your time with it. That's actually one reason we'd encourage not writing it off yet: a warm eye care routine tends to reward consistency, so the plateau you're noticing may shift once you've had a steady, uninterrupted stretch with it.

On the fit, the gaps around your eyes paired with the red creases near your nose usually point to the strap sitting a touch tight in one spot while the mask needs repositioning in another. The silicone shape itself is fixed, but the strap is adjustable, and small changes often make a real difference: loosen the strap so it's secure but light, shift the mask slightly higher or lower until it sits flush, and try it seated or reclined with your head supported. Your scuba-style flexible skirt suggestion is a genuinely good one, and we're passing it along to our product team.

If you email us at hello@beminda.com, we'd be glad to help you dial in the most comfortable fit and make sure you're getting the most out of the routine.

Rooting for you on this one,
The Beminda Team

Resposta da Beminda

8/06/2026

Hi Paty,

Thank you for laying this out so clearly, and I'm sorry the first unit let you down. A device that won't hold a charge and only steams from one side isn't the experience we want anyone to have, and you were right to flag it.

I also want to be honest about the wait. Being told a replacement was coming and then not seeing it ship for over a week is genuinely frustrating, and that's on us, not you. The good news is that your replacement went out today and should reach you by the end of this week or early next week. When it arrives, we'll also make sure you have the full setup and care guide, along with a simple walkthrough of the buttons so you can always tell which mode you're in. Your point about that wasn't lost on us; it's exactly the kind of feedback that helps us improve.

If anything about the new unit isn't right, please reach us directly at hello@beminda.com and we'll jump on it straight away, no waiting around this time.

You gave this an honest try and an honest review, and we're hopeful the replacement gives you the experience the product was meant to deliver.

Thank you for your patience with us,
The Beminda Team

Resposta da Beminda

8/06/2026

Hi Gill,

Thank you for the balanced and honest review, and for the kind words about our support team. You're right that some of our earlier materials had conflicting guidance, and we've since corrected that so it's clearer going forward. We're glad we could sort it out with you quickly.

We also want to gently address the irritation you mentioned. Everyone's eyes are different and sensitive, so if it continues, we'd genuinely suggest pausing use and checking in with your eye-care professional, just to be on the safe side. We'd also love the chance to help directly. If you reach out to us at hello@beminda.com, we can look at your routine together and make sure everything is set up in the way that's most comfortable for you.

Thank you for giving Beminda a fair try and for keeping an open mind. We're here whenever you need us.

Warm regards,
The Beminda Team

Resposta da Beminda

8/06/2026

Thank you for the kind words! Good communication is something we care a lot about, so it means a lot to hear it came through. If there's ever anything we can help with or do better, we're just a message away.

Warmly,
The Beminda Team

Resposta da Beminda

8/06/2026

Hi Kat,

This made our day. Thank you for taking the time to share your experience, and for sticking with it over the last three weeks. That kind of consistency is really the heart of a warm eye care routine, so it's wonderful to hear it's become part of yours and that your eyes are feeling more comfortable.

Reviews like this mean a lot to us and to others who are deciding whether Beminda is right for them. We're so glad you're enjoying it, and we're here anytime you need us.

Warmly,
The Beminda Team

Resposta da Beminda

5/06/2026

Hi Jo,

Thank you for this. The device isn't the right fit for everyone, and we'd much rather hear that honestly and help you find a good way forward than have you feel stuck with something that isn't working for you.
I'm really glad the team listened and gave you options that felt fair. That's exactly how we want every conversation to go, even when the product itself doesn't end up being a match.
Wishing you all the best, and thank you for giving it a try.

Warmly,
The Beminda Team

Resposta da Beminda

5/06/2026

Hi James,

This honestly made our day, thank you. Reviews like this mean a lot to the team.
What really stands out is that you didn't just hit a snag and walk away. You figured out the tilt trick, told us about it, and your feedback landed right as we were working on a design meant to fit a wider range of face shapes. That kind of input genuinely shapes what we build, so thank you for taking the time.
We're excited for you to try the new version, and we really hope it brings you that soothing warmth more easily and comfortably than tilting back and forth ever could.

Warmly,
The Beminda Team

Resposta da Beminda

5/06/2026

Hi Jane-Anne,
Thank you for the honest review, and for the kind words about the support team. I'm glad email has been helpful, and I want to keep that going.
The comfort and fit point is fair. Faces vary quite a bit, and the strap and positioning can make a real difference, so if you're open to it, I'd love to share a few small adjustments that have helped other customers find a better fit. Sometimes it's as simple as repositioning the mask slightly or easing off the strap tension.
On progress, I'll be straight with you: a warm eye care routine tends to work best with consistency over time, and comfort is a big part of staying consistent, so the two are connected. If the fit hasn't felt right, that may be part of it.

Warmly,
The Beminda Team

Resposta da Beminda

5/06/2026

Hi Frances,

Thank you for flagging this, and I'm sorry the mask stopped turning on after just a few weeks. That's definitely not the experience we want you to have, and it sounds like something we should make right rather than have you troubleshoot on your own.

There are a couple of quick things that sometimes bring a unit back to life (a longer charge before testing again can help), but honestly, if it was working fine and suddenly won't power on, that points to a possible fault we'd rather just take care of for you directly.
You're well within your 60-day trial window, so please email us at hello@beminda.com and we'll sort out a replacement or refund, whichever you'd prefer. We'll keep it simple on our end.
We really do want to get this resolved for you.

Warmly,
The Beminda Team

Resposta da Beminda

4/06/2026

Hi Barb,

We're sorry to hear about your frustration — and we'd genuinely like to help turn this around.

We do want to gently clarify one thing: our records show we replied to each of your emails within 24 hours, and we also sent the product instructions by email. It's possible our responses landed in a spam or promotions folder, which can sometimes happen — so it may be worth a quick check there.

We'd also love to help with the seal and comfort issues you mentioned, as there are often simple adjustments that make a big difference. Please reach out to us at hello@beminda.com and we'll reply promptly and do everything we can to make things right.

We really hope to hear from you so we can help you have a better experience.

Warm regards,
The Beminda Team

Resposta da Beminda

4/06/2026

Hi Norman,

Thank you so much for the recommendation — it means a lot to us! We're thrilled you've had a good experience over your first two weeks, and we're excited for you to keep seeing the benefits.

Thank you for being part of the Beminda family!

Warm regards,
The Beminda Team

Resposta da Beminda

4/06/2026

Hi Peter,

Thank you so much for the lovely review — we're delighted to hear your eyes are already feeling so much better! We love that you're planning to keep using it, and we're confident the benefits will keep building over time.

Thank you for being part of the Beminda family!

Warm regards,
The Beminda Team

Resposta da Beminda

4/06/2026

Hi Kimberly,

Thank you so much for the kind words and the thoughtful review — we're so glad the mask is already helping with your dry eyes!

We're sorry to hear about the redness and irritation from the rubber seal, though, and we'd really like to help you find a better solution than the tissue workaround. Skin reactions around the eyes can come down to a few different factors, and it's something we'd like to look into with you directly. Please reach out to us at hello@beminda.com so we can learn more about what you're experiencing and make it right — we'll do everything we can to get you comfortable using it as intended.

In the meantime, since the area around the eyes is so sensitive, we'd also gently suggest checking with your eye care provider if the redness or swelling continues, just to be safe.

Thank you again for sticking with it and for sharing such helpful feedback — we look forward to helping you get the most out of your mask!

Warm regards,
The Beminda Team

Resposta da Beminda

2/06/2026

Thank you so much, Mary! We're thrilled to hear you had a great experience with our team and that you're loving the eye steamer. Reviews like yours mean the world to us. Wishing you continued comfort and relief — and thank you for the recommendation!
Warm regards,
The Beminda Team

Resposta da Beminda

2/06/2026

Thank you so much for this wonderful review, Bel! We love that you gave it a chance despite the initial doubt — and we're so happy to hear you've found real relief. Hearing about your experience cutting back on the drops is exactly why we do what we do. The higher temp and steam function are favorites for a lot of our customers too! We hope the newer version is a better fit around the temples — please don't hesitate to reach out if there's anything else we can do. Thank you for the kind words about our team, and for recommending us. Wishing you continued comfort!

Warm regards,
The Beminda Team

Resposta da Beminda

2/06/2026

Thank you for the honest review, and for giving the mask a fair chance! You're right that it can take some time — many people find the benefits build with consistent daily use, so it's great that you're sticking with it. That morning grittiness can be stubborn, and we'd genuinely love to help. If you reach out to our team, we're happy to share some tips on timing and routine that may help with those morning symptoms. We're rooting for you and hope to see that difference soon — please don't hesitate to get in touch!

Warm regards,
The Beminda team