Got great service from Megan on the customer service team. Had my key break of in my pin of the airlock (entirely my fault). It’s technically not covered by guarantee but they still replaced it for fr... Ver mais
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Leia as opiniões dos outros
Great locks, but very expensive to replace keys when you need to. One key costs $30 + $20 postage to Australia. We all know they don’t cost anywhere that much to make, and nowhere near that expensive... Ver mais
Wonderful process of being able to order an extra key for my X-3 lock. Quite pricey, but very high quality!! Looking forward to being able to buy the CorePlus75, when it’s available again.
I bought a product advertised as "3 for the price of 2." Be careful, this wording is misleading. The photos show the items in packs of 2, so "3 for the price of 2" naturally reads as 3 items for th... Ver mais
Informações sobre a empresa
Sobre Hiplok
Escrito pela empresa
At Hiplok, we build quality security and storage trusted by cyclists and sports enthusiasts around the world.
Our passion for innovation is matched by a desire to ensure our locks are as strong as possible for purpose.
We lead with cutting edge materials and work with independent security accreditation houses around the world to meet this commitment.
The result is unique, easy to use, quality products you can trust; whether on a training ride, commuting in the city, or storing your equipment.
Informações de contacto
Arch 5 Court Street Creative Arches, CV31 2DH, Leamington Spa, Reino Unido
- 01926298747
- support@hiplok.com
- hiplok.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered and received quickly
Ordered and received quickly and efficiently. Haven't used product yet, but appears excellent for what I'll need it for.
Shipping and customer service was…
Shipping and customer service was prompt and easy. There was a screw up getting the locks key matched but customer service was quick to help remedy the issue.
Been using the zlok for years and it’s…
Been using the zlok for years and it’s a fantastic product that I keep coming back for. First time ordering direct from hiplok and it’s been a smooth experience
1st-class service. Great product.
Good choice, fast dispatch, great communication.
I made an error in my order and…
I made an error in my order and customer service was easily able to help me on what to do.
Awesome product
Awesome product. Sturdy and good size, not heavy compared to competitors.
Less marketing I found the website without it
Product is good even through. I had to wait months for it am not disappointed in it
What I was really annoyed at was the amount of emails I’ve received with regard to marketing
Especially the one that said I could have a free carry case for my dx1000 if I ordered now you’d had my money for best part of three months
Working as intended
Order came early than expected. After a few weeks of using, the lock and chain I purchased are working as expected. Overall, happy with the purchase so far.
Amazing product and support
I cannot recommend Hiplok highly enough. Not only they make great products, but their customer support is excellent. In a moment of distress I was able to get the support I needed in a super quick timeframe that gave me a great piece of mind.
I feel safety in the air
Replacement Sleeve - GOLD
Initially sent me the incorrect replacement product but corrected the error immediately after I had reported the problem. Excellent customer support.
The screws for wall mounting all broke before they could be screwed into the wall.
While installing the Jaw wall mounts; the screws broke at the base of the head when they were only half way into 2x4. I had to use my own mounting hardware.
I love this brand!
I love this brand and this product! The customer service is great, and the delivery was prompt. Thanks very much
Good comms
There was an issue with my order, however it was sorted quickly to my satisfaction
More than happy with lock because it…
More than happy with lock because it just fits my honda x adv 750 rear tire happy days not to big happy 5 stars.
Outstanding lock
Great products and nice 20% discount on…
Great products and nice 20% discount on second purchase

Resposta da Hiplok
Service could be better
Whilst the D1000 looks to be high quality, the service overall has been somewhat lacking. Response time to my initial request for information, about the DX1000 that I had ordered, was slow until I chased. I am going away on a trip and wanted the lock before then. However, the original date for delivery slipped by a month so I had to buy the D1000 which feels a little small for a motorcycle wheel. So overall, I'm disappointed the DX1000 wasn't available for my trip, that my initial email was ignored, and the D1000 feels like a compromise size wise, for motorcycle locking.

Resposta da Hiplok
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