When I put a new battery in my (elderly digital) bathroom scales they displayed F99 & didnt work. The Salter website was no help (this is why this review is only 4*. I contacted Chat, Fantastic.... Ver mais
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Leia as opiniões dos outros
I bought a hoover and it stopped working after 1.5 years we hadnt purchased or registered the warranty. However Hussain in the customer services team was exceptional and very helpful. He helped resolv... Ver mais
The customer service is helpful understanding and productive a credit to the company A product I required replaced was delivered with iexceptional speed so impressed! Katie G deserves a mention... Ver mais
I bought a stainless steel fryiing pan but it turned out to be too big to fit in my cupboard. I live in a rural area so arranged return postage via Royal Mail collect. I didn't have weighing scales b... Ver mais
Informações sobre a empresa
Escrito pela empresa
Established in 1997 and specialising in beautiful products for your home, Home of Brands is the one stop shop for all home essentials, including kitchen electricals, cookware, scales and laundry staples. Find your favourite well-known brands including Salter, Beldray, Progress and Kleeneze all within one site, easily shoppable and affordable. Whether looking to replace tired kitchen essentials or searching for a new vacuum cleaner, Home of Brands offers the opportunity to refresh your home easily, quickly and on budget.
Informações de contacto
OL9 0DD, Oldham, Reino Unido
- homeofbrands.com
4,5
Excelente
91 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good support
Handle fell off pan and provided a prompt replacement with good customer support.
3 de outubro de 2023
Opinião espontânea
Saiter dual air fryer oven..Received my…
Saiter dual air fryer oven..Received my item which was ordered through eBay. Packaging was excellent delivery time spot on. Price amazing product perfect. I've ordered more products from homeofbrands I'm very pleased 5*
29 de setembro de 2023
Opinião espontânea
Ordered a £114 clothes horse from this…
Ordered a £114 heated clothes horse from this company. Upon unpacking it I could tell the way it had been wrapped it had been re-packaged, set it up - everything was bent, a really defective product that should never have been re-sold. This business doesn't care about its customers, they've clearly just pied this product off, re-wrapped it knowing full well it shouldn't be sold - and hoped the person on the other end (me) wouldn't bother to return it. Absolutely shocking from seller. Awful service.
I'm now having to jump through hoops to return this large item. Appalling. Steer well clear of these.
26 de setembro de 2023
Resposta da homeofbrands.com
Hi Robert,
Thank you for taking the time to leave us a review.
I'm extremely sorry to hear that your item arrived damaged.
All products that leave our warehouse are sent in new and perfect condition and sadly we are unable to control any damage during transit.
Please be assured this matter will be reported to our warehouse management team and our third party courier.
We have also requested your email address so we can contact you directly to help resolve this.
Kindest regards,
Molly
Amazing customer service
Amazing customer service. Helpful, efficient and kind. Couldn't recommend more.
25 de setembro de 2023
Opinião espontânea
Free Replacement Charger!
I misplaced my charger for my vacuum and their customer service could not have been better. Jordan was very responsive in their live chat and they offered to send me a replacement charger free of charge as I'm in Ireland and they don't usually ship outside of the UK. Very impressed.
25 de setembro de 2023
Opinião espontânea
Jordan was very helpful.
20 de setembro de 2023
Opinião espontânea
Steer clear - terrible company
Bought coffee machine supplied by homeofbrands via Amazon. Delivered product had obviously been previously opened and didn’t work. I returned and Amazon confirmed the item was received by homeofbrands on 29th August and a refund would be made by 3rd September. No refund, so contacted homeofbrands on 4th September. They demanded proof of posting (bizarre as Evri tracking was showing item as delivered so obviously just a delaying tactic). Was told refund would be received within 48 hours. It wasn’t. Contacted them again. No response. No refund received. Don’t use this company - it’s obviously very badly run and they don’t care.
6 de setembro de 2023
Opinião espontânea
Resposta da homeofbrands.com
Hi,
Thank you for taking the time to leave us a review.
I'm sorry to hear of the issue you have experienced with your coffee machine and the delay regarding your refund.
In order for a refund to be provided, we need to have visibility that your parcel has been processed by our returns team.
Please be assured we have requested your email address so we can contact you directly to resolve this.
Kindest regards,
Molly
Superb After Sales Service
I bought a sandwich maker from home of brands and about 11 months later a small plastic catch on it broke. I contacted them via amazon and they were really quick to respond and very helpful. The correct part was identified and dispatched very quickly indeed. I could not have asked for anything more in terms of customer support. Strongly recommended.
1 de junho de 2023
Opinião espontânea
the product is pads for a steam mop …
the product is pads for a steam mop BEL0711 12 in one and BEL0598 12 in one.
You charged me £14.00 for TWO pads.
This is ridiculous ! ORDER ID 6157845
03 03 23.
4 de março de 2023
Opinião espontânea
Resposta da homeofbrands.com
Hi Logan,
Thank you for taking the time to leave us a review.
Please be assured we have requested your email address so we can contact you directly.
Kindest regards,
Molly
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