Lion Air Group Opiniões 

Terrible experience - DO NOT USE THIS PLATFORM
Terrible experience. The government changes the policies overnight and they don't want to take responsibility for the tickets refunds cause it is not the customer's issue. Will not EVER EVER BOOK AGAIN with this platform. The rule for the refund would had been 50% as per their airline policy but they just say can give 10% without any reason. IT is terrible experience and will not fly with them again.
NEVER
advice - DO NOT BOOK ON LION AIR GROUP. listen to me.

Not bad at all, but something was missing.

Now, I am a patient person and one who travels quite extensively, around 15 international long-haul flights a year. Occasionally, for a quick flight I go via a LCC (low cost carrier). Usually, AirAsia. However, I have been on a few LionAir flights ex BKK and Bali (for a domestic Indonesian flight) have been really pleased. This changed this week when I had a rather interesting "discussion" with ground crew who wanted to charge 65,000 IRP (say $5 US) per kilo on NOT the overweight hand luggage, but on the total hand luggage weight. Now, I am not averse to this IF its fair and reasonable, but firstly, to charge this on the total weight is unprecedented, but it gets worse: all we had to do was unpack the additional items and STILL take them as hand luggage !! Please, can anyone explain this logic?
It gets worse: transit was in another domestic Indonesian airport and as per usual, we expected to just remain on the aircraft awaiting new pax to board. No. We were told it was a different aircraft and that we had to take all our luggage and disembark. Lies. We reboarded 40 mins later on the same aircraft.
What I would like to say was that the cockpit crew were first rate. Bad weather, a lot of turbulence etc but on landing, the pilot did a superb job. Cabin crew ex Bali were OK...ex Kartajati(Bandung) were excellent. I would have given Lion Air a 5 star rating if we hadn't experienced the situation in Bali and with the Bali cabin crew.

Lion air’s website makes booking a flight next to impossible. When I went into a lion air office to ask for help with my booking on an iPhone, the girl there laughed at me for even trying. She did the booking for me at her terminal. When finished, I quickly wanted to confirm the 20kg checked luggage that lion air still shows on their website. She said that that information was wrong, as lion air had been charging for all checked luggage since January 2019, to the tune of more than the price of the actual ticket.
The flight departed an hour late, because during check in, every passenger got to the counter with baggage, only to be told they had to pay for the checked luggage, then received a paper slip with the weight, with which they had to walk to the other side of the airport to pay the fee (only one cashier for the whole airport), then come back with the receipt and complete check in. Took about 12 minutes per PAX!!
My travel buddy tried to buy a ticket at the airport, but was told the flight was full. However I was already on said aeroplane and could see many empty seats, so I phoned my buddy and told him to insist. He did, and was told he could get a ticket if he paid a bribe! Then he had to pay twice the fees for his checked luggage, because they knew he really wanted to fly. Terrible airline! Avoid at all cost

I could not prebook check-in luggage online for my flight from Bali to Bangkok. I called them (the first number on their website did not work, temp. out of order !!! ).
They told me I either have to pay Rp 224.000 (22AU$) PER KG !!! at the airport at check-in; or I could prebook for just Rp 23000 (that is 10%) up to 6 hours before, but I can only do that at the airport. That is ridiculous !!! My luggage would cost more than my ticket if I would not go to the airport before !!! And I would have no idea about that if I would not have called them !!! I know countries where this would be ILLEGAL !!!

Good experience, flew from Makassar to Gorontalo, however I heard some bad stories from other customers