Lion Air Group Opiniões 

Horrible experience!!! They charged us extra for every kilogram our check in bags had (a lot!) at check in although the website during our booking said we had check in bags included! Flight was delayed for several hours. No information was given about the new departure time. Flight itself was not comfortable at all. Never ever again! Scam company!!

I booked in march a flight from Raja Ampat (Sorong airport) via massakar to Bali for 24th august (flight number lion JT 945 and JT 747).
5' before departure from Sorong they delayed the first flight to Massakar and we were informed that the connection was lost. In Sorong the clerk at the office proposed two options 1) a route via Jakarta arriving in Bali at 6 morning of the day after and 2) flight the morning before from massakar to Bali at 8:30.
We took five minutes to think what option was best. Then the guy told that option 1 was not possible and that maybe there could be a chance that the flight in massakar could be delayed accordingly and refused to to new tickets for the 8:30 flight.
When we arrived in massakar the flights were sold out and they offered a flight at 16:20 of the day after (yes 24 hours after the original flights).

The guys were not able to speak English and when we asked for a refund said the only option was to go at their hotel (SuperOYO 1633 Hotel Darma) and wait. The nightmarish part starts now: we were in a room full of mosquitoes, spiders and I do not know what animals. We did NOT have any clean linens and towels and I got them only when I when I literally cried at reception. No food available.
And the room was without shower.
We were too tired to look for another hotel (it was 22)

All the time we reached to them to find a solution they never communicated in English or clearly with us.

I am writing this review while I am hoping to fly my next flight to Bali.
NEVER take a flight with them, if you can choose only use Batik Air.

A lot of problem before the flight (cancellations, rescheduling, etc), but finally the flght was perfect in timing, services, assistance.
Check your flight info periodically on the website before departure to avoid surprises.

8h de retard total, sans aucune information et sans aucune indemnité..... une entreprise à fuir.

Ne jamais prendre cette entreprise si vous avez un autre vol juste après
Red Flag..... je ne serai pas surpris si j'entends un jour qu'un accident arrive à cette company !

Vols annulés sans raison.
Jakarta to dempasar jt0030 12/08/2023 annulé.
*La compagnie s'octroie un délais de 60 jours pour rembourser...
Ça a pris 1,5 mois pour moi

Malindo Air Lion Air Group DO NOT BOOK WITH THIS AIRLINE! Batik Air is THE WORST, most unreliable airline & customer care I have ever experienced in my life! I will NEVER book with this airline again & i'd advise everyone against booking with Batik air, unless you want a bad experience and customer service. I am waiting on Batik customer care to respond to me emails and provide assistance, since nothing has been done I unfortunately now have to warn others not to book with them.

two of My suitcase's wheels is broken and the fiber is cracked so there's no way for me to attach a wheel they Only gave me a compensation of IDR150.000 the suitcase worth more than that well maybe they yeeted our stuffs in the luggage Don't fly with Lionair Citilink/batik air is better (sorry for bad grammar)

Lion Air SUCK DON'T TOUCH IT

Maskapai murah ramah kantong, pelayanan bagus, mengutamakan keselataman meskipun harus delay, tapi sebagai penumpang yang bijak, harus mengerti meskipun terkadang kesal tapi jika dipikir lebih baik delay tapi aman dari pada berangkat tapi ada suatu hal yang nggak normal.

Worst Airline ever, when I Got my luggage back the staff or someone dealing with my luggage stole money from my bag!!! They have opened up my bag and have taken 150$ in total !! If u want to relax and enjoy you trip don’t ever fly with them - really a draining experience

Lion air: Worst customer service ever! I never met such awful people, definitely not helpful.
We bought the tickets online and paid for them, but when we arrived at the airport they told us we haven’t paid. When we showed them the receipt, they told us ‘we took to long from the booking of the tickets to the payment’ and that they could not do anything and just to contact the client service online. We texted them and after 1 day still no answer.. do you think we’ll get our money back?

Lost my luggage on return! Been 2 weeks and has not been returned to me!

Thank God we”re arrived safely that’s probably this airline earn one star. let me explain again,

I did made a review with my first reason but later on I need to do second review second reason for one and last flight
Hear me out pls.. unfortunately my husband left un intensionally his cell phone on the plane , he already file properly procedure lost and found paper to the office lion air by the ngurah Rai airport with certain number via what’s up app to contact in case they found it. While we were still present at the airport they said they couldn’t find it, then we left the airport, then before we left Bali we visit the office and they said couldn’t find it still, now we are back to the mainland some how my husband find out that lion air person texted him and and sent him messages through what’s up app to the phone number that was missing..
my point is..how can we communicate with lion air through the missing phone number and what is the purpose of filing missing paper for lost and found in the office which we provided certain number so we can communicate??!!….sure if they communicate with us through the number that we already provided in the list and found paper probably we already got his phone back before we left Bali.. I don’t get it how they work properly and communicate properly, today my husband sending messages asking if lion air able to send the phone to the mainland where we lives,and he agreed to pay the fees for that… I hope lion air crews that involved in those processes and handling this case get the message and able to send it back to us , it is our property. Thank you we”re at flight jt926 on march 21 , 2023 supposed to be inbound at 1300 but got delayed 4 hours. Worst experience flight.

When I get to the payment part of the reservation process on their website it resets to the beginning of the search, can't pay.
I used the app and made a booking fast and simple (really easy process) but they don't accept credit card, only ATM payments in Indonesia (???!!!!)
I called from Thailand to a friend in Indonesia to go pay for me with the payment code and book number, and when he gets to his Bank's ATM, Lion Air doesn't accept payments from that specific bank.
My god how come these people are still in Business?

The worst airline!!!
They rescheduled the flight. And once I'm at the airport they reschedule again without early notice. My flight code changing without notice

Terrible airlines. I will never fly with Lion Air.

We had booked a short trip from Bangkok to Phuket with this airline. Never had such a bad experience with a flight before... First of all, our flight was canceled without us being informed about it. We only see it when we arrive at the airport after driving a taxi for an hour. After that, it's obviously our responsibility to inform the staff that their flight has been cancelled, which is behind them. Instead of finding a new flight, they say we have to leave the next day instead.. (because they are probably interested in keeping the earnings in their company) we ask them to find a flight the same day. This can easily be done. However, they screw up our luggage, which we had also paid extra for. They start fumbling with the fact that we have a kilo too much in one suitcase and a kilo too little in another.. therefore everything has to be messed around and moved around.. some of the luggage even has to be put in carrier bags so that we can walk around with that, instead of it staying in the suitcase.. last but not least, we have to pay for the refund ourselves, even if it's a mistake on their part. Really bad and unprofessional treatment of customers.. stay away from this company..

To avoid.
The experience couldn’t be worst.
Our flight was cancelled 1 week before the departure without a flight reschedule and no refund option, so they kept our money.

We tried to contact them from Europe and it was impossible and all in Indonesian.
We went in person to their office at Lombok airport and they said that we had to do it by the website.
I don’t know why they have an office if they are useless and solve none of your problems.

If you want to have some peace and pleasant holidays do not book your flights with this company.

Late on both flights (1 hour on way to Bali and 2 hours delay on the return flight). Imagine a flight of 70 minutes which is delayed 2 hours. Astonishingly poor service too, as they have not even bothered to inform the passengers. Avoid this airline at all costs - they are not to be trusted.

Booked an internal flight through a third party (eDreams) which was subsequently cancelled due to Covid. Couldn't get anyone at eDreams to reimburse me so asked Lion Air for help.
They looked into the flight cancellation and eventually have reimburse me. They didn't have to do this as it wasn't them I had paid.
A big big thank you to Lion Air especially Amelia Dwi Lestari who has been my contact through out this very lengthy problem.
In future I will book directly with the Lion Air Group