Marks and Spencer Opiniões 

Visited M&S in Bury St Edmund’s on Sat 13th Sept and needed to find a product & to get online to M&S website & unable to log in! A very helpful gentleman called Mark who was filling shelves in biscuit aisle went above & beyond to help me even though I could see he was very busy. He was very courteous & also determined that I receive help without going away empty handed.
I would like to give credit to a member of staff who so rightly deserves the recognition for his dedication in his job in working hard & excellent customer service !
from a grateful customer

We travelled to Killarney for dinner and popped into M&S Killarney to buy clothes for my sister.Victoria & Theresa were so helpful and helped us set us M&S app for discount. Thank you ladies. We have been shopping in M&S for years and the first time we received a goodwill discount. Made our weekend. Thank you for your kindness towards my special needs sister😊

ordered 24th August,told on 25th item on way and will be with you no later than 30th.Item not arrived on 31st, email saying sorry trouble with courier. tracking says courier waiting to receive item.
NEVER WILL I USE M&S ONLINE AGAIN >THEY ARE RUBBISH

I purchased a few items from M&S Alnwick
My Wife's Father is 90 years old and My Wife was about to visit and take a hot meal

I purchased the following
2x Mash Potato
1x Steak Chunks
1x Carrot Crush
1x Peas

My Wife was preparing the food and went to transfer the mash in to a foil dish to take to her Father

The mash was disgusting
On opening the plastic sleeve it was swimming in a pool of water
Both tubs of mash were the same

The mash was watery and when stirred it was like cold tapioca

This mash either was in the process of defrosting or the fridge was broken

May I add this is not the first time this has happened

We purchased the same mash from the Newcastle store a while back and the same happened

The storage of this product needs to be questioned
It is obviously frozen in bulk then defrosted before appearing on the shelf

What ever the cause it needs investigating

The product was disgusting

Ordered flowers on 12th Aug for delivery 16th. It was for an important birthday, and they never arrived. Then two days after, I get notified I'll be refunded. No apology, no goodwill, not even an email to say sorry. Thanks for ruining a special day for us. I'll be taking my buissness elsewhere in future. They used to be so reliable.

Tried to change two tee shirts from my usual size 10 to a size 12. I had no receipt, but proof of payment on a bank statement. I didn't want a refund, just replacements to the larger size. This was REFUSED because of the ongoing issues with the CYBER attack back in April. I thought this had all been resol;ved??
I was then told I had only 30 days to get the exchange but they didint seem tio understand the dalay was DOWN TO THEM. An exchange could perhaps been arranged if it had been referred to a superviser by the cashier, but by then we were fed up with the continual refusal and walked off.
Not good customer relations.

I spoke to Clare Marks and Spencer’s care line and she was brilliant . She advised me regarding queries I had on my account and explained very clearly the new processes New Technology have introduced

Very impressed with the summer season ladies clothing.
Lovely soft cottons fabric wash well and look great . Blouses and skirts
Also the cashmere jumpers great value can’t stop looking on the website. Just purchased a pair of suede loafers very comfortable reasonably priced. I am a fan

Recent experience. Disappointed that They have stopped the credit card where no monthly fee is involved. Disappointed that I had to pay for online delivery, used to have goods delivered to local M&S. hugely disappointed that there isn’t a cafe in Birmingham to use my coffee vouchers. In fact the only place around my area is Ventura Park. So I can’t use them as I hardly go there

I ordered x3 fruit baskets and only 1 arrived. I found trying to get through to talk someone from Marks and Spencer’s very stressful. The phone number they put out , is always engaged. You would think with technology today would make this process a lot easier. So for this reason I won’t be making any more online purchases….

Two gripes< i shop in Watford's Marks & Spencer, but this review is not specific to this branch, it is more about their supply chains. I understand why practically all of M&S kitchenware is made in China, it is cheap i suppose but I wont buy any of these goods for the very reason of country of origin.And how on earth is it that fresh fruit and vegetables are imported from the Netherlands. There are always conference pears on sale that taste like cucumbers yes , i do know that pears ripen in this country around September but surely M&S can do better than this. The South African pears are delicious (mostly). Then horrible Netherlands cucumbers in abundance all summer long - completely tasteless. and yet only
the occasional one grown in Kent. Red Desiree potatoes, also from the Netherlands, that taste of turnips - yes, there is plenty of choice in potatoes - so why buy these. Have the shareholders of M&S ever eaten these tasteless items? Of course once tasted, never to buy again. M&S should be leading the way in buying British veg and fruit every time.
Jacky Fitzgerald, Watford

Still watching for gift card they keep promising had another message wanting me to prove yet again will never shop with th8s once reliable company everyone used to trustn

Why is it that any bra size above an G cup and the occasional H is sold instores but anything above a G is online only? Marks themselves dont make them, so that is a why not ? but also why is Marks bras and clothes in general so badly sized?. Products not made in Great Britain anymore, could be the reason. Back to bras tho- its branded bras that are only available in more inclusive sizes and all are online? Dreadful that a British Retail institution is now like Primark in quality.

Shaving set poor quality:
Apothecary Shaving soap in stainless steel bowl.
The bowl is very solid, just a pity the soap is not usable at all, minimal foam produced that dries out on face within 10 seconds. This is not shaving soap but some nasty cheap Chinese chemical concoction. A razor applied to face after using this soap will not slide. It's easy to get shaving soap that works loads of Italian or Turkish products available for little money. Why has this rubbish been sold by M&S, clearly not tested and zero quality control , so why pay the premium price.
As for the brush supplied with the set, it is nasty and mean, with not sufficient bristles and they are a bit harsh. I am an experienced wett shaver and all of this M&S product is below the quality I normally get for not a big price.

My friend went into marks for me he spoke to a person who was in the bakery where the packets of fudge was this person just pointed and said its over there so he wasn't happy as he was told that's the only one they do so he paid £5 he said to me how much do you think it cost so I ended up driving back into town I used to work at marks not on food I went straight to the fudge in a bag so I asked for a manager we were given a refund as we had the recipt we looked for the person who just pointed and was told they had gone turns out it was the store manager who couldn't be bothered to take the customer to the fudge and word must of got word as she turned up and was told he asked her for bags of fudge she even said to that's all they do WRONG they do bags that are alot cheaper than what she pointed to what a rubbish service marks have gone down of the store manager takes that attitude normal staff have no hope come on you being the store manager you should know what product marks sells you have let marks down shame on you very un happy no wonder it's really gone down hill I'm just glad I no longer work there RUBBISH service I am saying this so it doesn't happen again to anyone else

I initially purchased a pair of Boyfriend Ankle Graze Jeans from Marks and Spencer in Salisbury priced at £39.50 and when I tried them on at home found that one leg of the jeans was longer than the other. I took them back to Marks and Spencer in Bath for an exchange. I tried this second pair of Boyfriend Ankle Graze on in the shop and discovered a similar issue. I had a refund. I then tried again by ordering on line and received a third pair of Boyfriend Ankle Graze Jeans. I tried these on and guess what, the legs of the jeans were again different lengths. Every pair of Boyfriend Ankle Graze Jeans have had one leg longer than the other.
2 pairs from different stores and one pair on line.....
I am very disappointed and angry that these jeans have passed quality control and been allowed to be continually sold in your stores as well as on line to a once very loyal customer.
I would definitely NOT recommend Marks and Spencer Boyfriend Ankle Graze jeans.

Bought a bra online sports,non wired .I can't believe how. Comfortable it is brilliant honestly and still gives you shape. You don't want to take it off asap ,I buy the wired too but this is great
( Good move ) That's the style and name ).

Marks and Spencer food hall at Vanguard shopping centre York has some lovely food but at premium prices. I have however been caught out several times by short use by dates on produce. It is clear the staff are instructed to put the shortest dates at the front and some are very short indeed. I draw the line however at picking up a loaf of sliced bread whose use by date was the actual date of purchase. I have both the loaf and the receipt as evidence. I think this is taking placement of short use by date items to an unacceptable extreme. Technically not out of date and therefore probably legal, but a sharp practice none the less.

Very unpleasant Bra fitting experience. Booked in for a fit online . Was brought in by a trainee and didn't even measure right with the tape .never measured my bust or anything. Spend 35 mins in there absolutely sweating from the amount of bras that were brought to me ,none of them fitting right . If I moved my arms up any bit it lifted completely off of me . Every bra just kept getting worse and worse. In the end another lady joined her and they put me in an extremely tight fitting bra . It was so uncomfortable. Told them my breasts were barely able to get in and I was told was the best fit I was going to get. It was worst experience I've ever had having myself fitted . I did not buy the bra they tried to convince me was fine. I gave it back and left . It out my off going elsewhere for ages and I finally went to a different store yesterday (not a marks and spencers store ) and I was measured with a tape around my waist and bust with a lovely lady .she brought me in a size straight away and it fit like a glove. In and out no messing . Appalling service.

Still waiting to hear from Marks & Spencer’s optician in oxfordshire to call. Complained in December about the poor quality of both mine and my husbands glasses, we are unable to wear them despite paying upfront a ridiculous amount of money for poor quality glasses, terribly disappointed, however, looking at the reviews it’s not surprising.