Marks and Spencer Opiniões 

I had cause to phone M & S customer support today. It is not a pleasant experience! The initial greeting is most unwelcoming - telling you immediately that this support is only for those who do not use their digital service. I do use that service, and have done so for a long time, but wanted to speak to a human being - just for once. Not only do they discourage such a contact, but - far worse - for those who do not, or cannot, use the digital service, the message seems to be that they are a bit of a nuisance. All very intimidating. Could they not adopt a more welcoming, helpful tone?
I must add that the actual agent was fine when I got through. It's the M & S company attitude that needs rectifying. I haven't heard anything from them since the Cyber attack. No email update (promised to all online customers). And no Rewards (the envelope addressed to me contained my husband's Rewards, the envelope addressed to my husband contained those of a stranger).
I know that M & S are focused on their company's recovery after the cyber attack but could they not spare a thought too for their customers' concerns?

I wa trying to pay for my purchases using self service tills, there was a huge queue for the one manned till. I was trying to use a gift voucher but it would'nt scan and when I inputted the number the till decided to reboot itself. I tried again on a different till, same result. I tried unsuccessfully to get help from a staff member. In the end I gave up and abandoned my purchases. I won't be visiting M&S again anytime soon.

I have great sympathy for them generally but very disappointed they didnt make sure they had top notch IT systems so have put the public at risk for that whilst chasing more profits. I am really disappointed that the stores are still very poorly stocked despite them saying they will have ranges instore for those who normally shop online. I usually have to shop online as I have mobility issues at the moment but was able to get assistance to take me to a store today but the ranges and size options out were dire and I left empty handed. I shall be going elsewhere for my summer wardrobe.

As per other reviews. Have now tried many times to re- set password and keep being told it is wrong after doing correctly. Love the follow on comment advising not to try more than once in 24 hours as site traffic volume is high!! Might not be high if we could successfully complete the re- set. This is a daily frustration it seems. We have moved from a hacked site to an inaccessible website. Disappointing and frustrating and waste of valuable time. Please sort.

While I am happy to plod on and shop with the slow systems at present, this morning tried to sign in to my account and it won't let me in until I change my password. Changed password and keep saying user name and password is wrong. Customer service tells me that it is because everyone is doing the same thing and it will take time to work Why are they asking all at the same time if the system cannot cope. Husband can't sign in either unless he changes his password so we are both without our sparks.

Marks and Spencer in Carlisle city centre rest rooms immaculate! Well done to the lovely lady who looks after them. Don t know this ladies name, but she is always smiling and always approaches her work with a very high standard of care. Exceptionally clean and hygienic rest room a big thank you !

went to the Navan branch Tuesday 22nd April, found three items i really liked, took them to the counter to pay with my M&S gift cards, the not so pleasant member of staff rung them through the till, I gave him the gift cards then he tells me they are only accepting cash due to a cyber incident that occurred Saturday. Fair enough but M&S already have the money from the gift card surely they could have taken them?? not only that, when I asked why notices were not displayed informing customers of the issue , the not so pleasant staff member tells me I received an email.
Well I for one don't check my emails every day but when i did I found the chairperson had sent email at 4.20 that day a tadge late in the day i think. What a complete waste of my time and shocking customer service all round, such a patronising email from them sent out [eventually] saying how important us customers are to them! Been a customer for a very long time, thank goodness M&S are just one of many high street shops and my so called valued custom can be taken elsewhere.

I have lived close to Marks & Spencer Sevenoaks for over 1 year now and I am of an ethnic background. Sometimes, I pop in for a last-minute purchase before close of day and I found that they sometimes give out free flowers. Which is a nice touch.

Several times I have gone in during these periods and usually when there is an older lady at the self-service tills, she tends to distribute these flowers to her preferred customers, who are usually white folk.

Today, the same thing happened, this older lady had initially helped me at my till and when i was about to leave, she went off to speak to a colleague and returned just as i left. It felt intentional and hurtful, like she didn't want me to get free flowers! The person behind me, of Chinese descent, also wasn't offered flowers.

As I said, this wasn't the first time it had happened!
Based on this and previous observations, my conclusion was, it is the culture in this store. The younger staff seem nice and friendly. Just want to say to these ladies, treat people just like you would like to be treated! I decided to write about this publicly because I wouldn't want other people like me experiencing the same treatment and hope this culture will change! These ladies put shame to this store!

Poor service
Bra Fit
Very bad service assistant unhelpful to the point if being rude and intimidating.
Changing room to far to small and tatty not the usual purpose designed I have experienced previously.
M&S have moved the ladies underware department down a floor and are using the changing general changing rooms which is not appropriate they are also quite a distance away
I pointed this out and assistant admitted was a waste of time for staff and coustomer.
Assistant was not available when I arrived for my pre booked appointment causing a delay while staff arranged for her attend.

Very unpleasant experience.

On 31st March I made a purchase, for collection at Grafton Street Marks & Spencers on 7th April. On 7th April I got an email to tell me the order was delayed and was to be collected by 13th April. Today I emailed to see what was happening and was told the products aren't in stock and I'm getting a refund.

So - if the Irish M&S website tells you something is in stock, that doesn't mean it's actually in stock. And they won't bother letting you know that it's not in stock until you chase them up two weeks later.

So I bought 2 pairs of leggings online for 25 euro each collected them in Dundrum yesterday and they were marked 17 50 sterling each.Price converter showed 21 euro each so I was charged 8 euro extra for these items.We are being ripped off here when everything convets to euro so disappointed.

Very difficult to get any response from Customer Service - ignored 2 emails and when contacted by phone did little to resolve my problem.

Bev from fosse Park in Leicester was exceptional on Sunday.
My husband & I went to purchase a suit for his Dad's funeral.
We knew what we wanted but couldn't find his size, Bev was brilliant so helpful with different sizes, when checking website she found a jacket in stock, then located it for us.
Thank you Bev, such a credit to the store.

Made an order on the 3rd. status awaiting dispatch, same status a week on, customer support said it would be delivered today no sign of it, further contact with customer support asked me to go to a MandS store to try and collect it despite requesting delivery on my order. Wasted several days so far trying to resolve this.

Aftercare support for furniture has been terrible. My sofa has a broken leg, repaired by M&S twice and is broken again. I have spent far to long emailing for an acceptable resolution, even had compensation offered which was then withdrawn before I could accept it!! I have repeatedly asked to speak with a manager and none will return my call (email only to fob me off) . Such a shame when I have bought so much from M&S over the years.

Marks and Spencer is simply the best
Best for food and best for clothes.
No ones comes close to M&S for quality

I can't give 0 so it's 1 star. Shop in Newbridge changed me for shopping and pretend they didn't receive payment. I have been charged and never collected my good. My bank confirmed that payment went through. Comment is no needed.

Awaiting refund. Return accepted by M and S on 29th May. Have emailed twice re refund, no reply (14/6/24)

I've never had any issues ordering from M&S to Ireland. The stuff always arrives quickly and I tend to avail of free shipping over a certain amount. Recently I had multiple returns to do and it's genuinely hassle-free at any checkout. They have lots of things online (eg I had ordered a Panache tankini) which are not available in the actual shops so I do this a lot.

I bought the sausage rolls with mustard. They were inedible. Whoever made these must have fell over a 2 lb bag of salt and knocked it into the rolls. I don’t understand why these foods are not checked. If they are going to charge high prices sell better food.