The continuity of contact was helpful. I was informed of all key events in a courteous way. Even though an error was made regarding the receptacle of ashes it was sensitively addressed and dealt... Ver mais
A empresa respondeu
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Rang on the day of my beloved mums passing at home, ambulance arrived, the gentleman were so kind, didn't rush us to say our goodbyes. Left a white rose on her pillow, a beautiful touch! Lesley fr... Ver mais
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Simplicity Creations help make a very difficult and painful time so much easier. They are very professional very caring and understanding and made sure everything that mattered was organised e... Ver mais
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I did a lot of research before choosing Simplicity Cremations. The sudden death of my partner was a shock and of course I was very emotional. Rebecca from Simplicity Cremations was superb. So un... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Informações de contacto
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, Reino Unido
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
4,8
Excelente
713 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 77% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly and helpful.
24 de agosto de 2026
Resposta da Simplicity Cremations
Dear Will,
Thank you for your review. We're so pleased you found our team friendly and helpful.
Easy to use the website
Easy to use the website,no problem in filling in the application fast very good company
28 de agosto de 2026
Resposta da Simplicity Cremations
Dear David,
Thank you for your review. We're so pleased you found the online service so straightforward and appreciate your recommendation.
Honest review
I arranged all online. Easy and quick. Cheaper also than others. Highly recommend.
31 de agosto de 2026
Resposta da Simplicity Cremations
Dear Wendy,
Thank you for sharing your experience. We're so pleased you found the online process easy and fast and that the price was what you wanted. We appreciate your recommendation.
We had a problem getting the payment to…
We had a problem getting the payment to you because my bank suspected a scam ,but eventually agreed to send it.
20 de agosto de 2026
Resposta da Simplicity Cremations
Dear Mr Miles,
Thank you for your review. We're pleased that despite the payment delay that you feel happy with the service you received.
Simplicity was simple
My husband and I set up our Cremation quickly and easily online. All information required and any questions we had, were easily found on the website.
22 de agosto de 2026
Resposta da Simplicity Cremations
Dear Sue,
Thank you for your review. We're so pleased to hear you and your husband found the plan set-up easy and quick with all information provided.
It was easy to do and was very helpful…
It was easy to do and was very helpful I give them 10 0ut of 10
30 de agosto de 2026
Resposta da Simplicity Cremations
Dear David,
Thanks so much for your 10/10 review. We're so pleased you found the service easy and helpful.
Professional and Supportive
We were treated with sensitivity and understanding during a difficult time following the loss of my father. The staff were courteous and helpful and we were updated throughout the process and they came and brought my fathers remains within the 30 day time frame and were dressed in formal attire. It was very professional so thank you.
13 de julho de 2026
Resposta da Simplicity Cremations
Dear Paola,
Thank you so much for sharing your experience during a difficult time. We're grateful to have given your father the compassionate, professional service he deserved. We appreciate your kind review.
Hi, organising a funeral plan.
Hi, I was really happy the way Grace made me feel relaxed, talking about a difficult subject.
28 de agosto de 2026
Resposta da Simplicity Cremations
Dear Colin,
Thank you for your review. We're so pleased that Grace made you feel comfortable discussing such a sensitive subject.
Resposta da Simplicity Cremations
Dear Mrs Matchett,
Thank you for your review. We're pleased you found the service quick and easy.
Easy cremation arrangements
I was finding it impossible to get the help I needed from other funeral directors due to the fact I lacked the funds and needed them to send an invoice to the DWP so that they could help with the cost, but they could only send an invoice after I paid them which made arranging my husbands cremation vertually immpossible. It only took one phone call to Simplicity Cremtions to not only arrange the cremation but they sent the DWP a proforma invoice which allowed them to release the funds for the cremation to go ahead.
28 de agosto de 2026
Resposta da Simplicity Cremations
Dear Mrs Taylor,
Thank you for sharing your experience. We're so pleased that our team helped manage the invoice so that you could get the support and peace of mind you required for your husband. We really appreciate your kind review.
An excellent service with caring, professional phone operatives.
I was very happy with the service. Jennie kept me well informed at all stages of the process. She was kind and professional at all times. I was particularly pleased that my initial conversation was with one individual without the distraction of a call centre in the background.
There was one thing that kept me from giving a 5 star rating. My brother Alan asked to have the ashes returned to him, but several emails were sent to me regarding this. Although emails were finally redirected to Alan , the correspondent kept referring to him as Paul . This seems to indicate that enough care was taken to make sure they had the correct information.
25 de agosto de 2026
Resposta da Simplicity Cremations
Dear Mrs Ager,
Thank you for taking the time to share your experience. We're so pleased to hear that you were happy with the service and how informed Jennie kept you throughout. We appreciate the feedback regarding the communication for the ashes. We take them onboard and will use them to continue improving the service provided.
It was so easy to set up and what very…
It was so easy to set up and what very helpful person Bijou was, friendly and explained exactly what I needed to know
27 de agosto de 2026
Resposta da Simplicity Cremations
Dear Mrs Tucker,
Thank you for your review. We're so pleased to hear Bijou was helpful and informative, giving you the easy, professional service you deserve.
The representative explained the scheme…
The representative explained the scheme extremely well and encouraged me to ask any questions to make sure I really understood.
I was happy with the whole procedure.
.
26 de agosto de 2026
Resposta da Simplicity Cremations
Dear Christine,
Thank you for your review. We're so pleased to hear our team member provided you with the informative, compassionate service you needed.
Great Thanks!
19 de agosto de 2026
Resposta da Simplicity Cremations
Dear Mrs Mathieson,
Thank you for your review.
Great service
My first experience with this kind of company. They were incredibly supportive and compassionate through the whole process.
28 de julho de 2026
Opinião espontânea
Resposta da Simplicity Cremations
Dear Linda,
Thank you for your review. We're so pleased to hear your first experience with us was supportive and compassionate.
Simple to set up and good price
25 de agosto de 2026
Resposta da Simplicity Cremations
Dear Mike,
Thank you for your review. We're so pleased to hear you found the process straightforward and at a price you're happy with.
The staff are very supportive and…
The staff are very supportive and friendly, prepared to listen and let you talk of your wishes, they are not in any rush to sign you up. Ask as many questions as you like, not a problem.
25 de agosto de 2026
Resposta da Simplicity Cremations
Dear Pamela,
Thank you for your kind review. We're so pleased you had such a positive experience with our staff, giving you space to consider your options without pressure.
Very quick and easy to do
We spoke with a lovely guy on the phone who was so nice and he was very patient with us and understanding it was very easy to do and the whole experience was very relaxed and easy to do
5 de agosto de 2026
Resposta da Simplicity Cremations
Dear Mrs Perkins,
Thank you for your kind review. We're so pleased to hear you found our team member friendly, patient and understanding. We're glad you found the experience relaxed and easy.
Resposta da Simplicity Cremations
Dear Customer,
Thank you for your review. We're so pleased to hear you found the service informative and of a high standard.
Great service from start to finish
Great service from start to finish. Informed of every step. Very helpful, compassionate and professional.
Thank you
21 de agosto de 2026
Resposta da Simplicity Cremations
Dear Dawn,
Thank you for your kind review. We're so pleased you were kept informed and received the compassionate, professional service you deserved.
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