FPRO Ball Mastery Opiniões 543

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Both of my twin boys have autism and ADHD amongst other learning difficulties. Fpro has completely transformed our boys attitude towards football and sport in general, we're not even a month in and al... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a great experience with FPRO. The whole process was smooth, and I completed my purchase without any issues. My son is absolutely loving it, and we are already starting to see very positive r... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I bought the app and I waited a while before writing this review. My son has been using it for about three weeks now, practicing around 20 minutes each day. I’ve started to notice real improvem... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Min son fick träningsmattan i julklapp 2023. Han har använt den och tyckt att den är bra. På grund av skada och sjukdom inte kunnat använda den på ett tag och när han skulle börja träna igen så tog ha... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Treino de futebol
  2. Loja de futebol

Escrito pela empresa

The FPRO Ball Mastery Training Program is designed to make football training both effective and exciting for young and beginner players. Through a fun and engaging mobile app, it helps develop ball control, confidence on the field, and creativity. Created by UEFA-certified coaches and sports academics, the program—combined with the ball mastery mat—offers a structured yet enjoyable way to improve skills. It focuses on precision and technique, while also incorporating gamification to keep players motivated and challenged. More than just training, it fosters key character traits like dedication, goal-setting, and resilience—all while making practice feel like play. With over 140 high-quality video drills, players can learn, improve, and track their progress in a way that feels rewarding. The ball mastery mat helps bring training to life by providing a clear and structured way to practice. This combination ensures rapid skill development while keeping training fun and engaging every step of the way.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

543 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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Classificada 2 em 5 estrelas

Had to chase for delivery as the…

Had to chase for delivery as the product did not arrive….they had to send out a replacement which was a Christmas present and then the Christmas present was not suitable so I asked for an exchange a refund or a credit note and because it was over there 30 day they would not to do anything…be warned!

30 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

When a parcel does not arrive, we do send a replacement to ensure the customer receives the product as quickly as possible. From that point, our standard 30 day return and exchange policy applies, which is clearly outlined at the time of purchase. Requests made outside of this window cannot be accepted, regardless of whether the item was originally intended as a gift.

We understand this may be disappointing, but we apply the same policy consistently to all customers. Thank you for taking the time to leave your feedback.

Classificada 5 em 5 estrelas

Subscription Support

I really appreciate support from FPRO to support us on subscription concerns.
Now my son is very happy to train and improve his football skills.

30 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

thank you!!

Classificada 1 em 5 estrelas

Ordered in time for Christmas delivery

Ordered in time for Christmas delivery. Gave me a shipping label and tracking number, that is as far as we got to receiving our purchase.
Pretty disappointing, emailed and they suggested it was the delivery company not them, which I doubt as I had other deliveries from that company which were placed after this order was made that arrived for Christmas.

28 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

Thank you for sharing your feedback. Orders placed within the stated Christmas cutoff were dispatched on time and handed over to the delivery partner with a tracking number. After dispatch, delivery speed and final delivery dates are handled entirely by the carrier, and unfortunately delays can still occur during peak holiday periods even when other parcels arrive as expected.

We understand how disappointing this is, especially for a Christmas order. If you would like us to review the shipment status in detail, please contact hello@fpro.com
with your order number and we can check the latest information available from the carrier.

We remain available to support you and clarify the situation.

Classificada 1 em 5 estrelas

Awful experience …

Still awaiting my product over2 weeks after I ordered it .I was given a tracking no for item but unable to track and when I contacted them after 14 days was told that was because it is still not in UK.
TERRIBLE company. Don’t waste your money . Buy from another website

28 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

Thank you for your feedback. Once an order is dispatched, delivery time and tracking updates depend on the carrier and the customs process before the parcel enters the UK. Tracking information often becomes active only after the parcel arrives in the destination country.

We understand that waiting longer than expected is frustrating, but this does not reflect the quality of the product itself. If you would like us to check the status of your shipment, please contact hello@fpro.com
with your order number and we will review it.

Classificada 1 em 5 estrelas

More loading than playing...

My child get it for christmas...
He can't play it because the App is loading every time...
I will contact the company to get money back!!!

24 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

Thank you for your feedback. Continuous loading is not expected behaviour and usually points to a device or connection specific issue. Please contact us at hello@fpro.com
with your order number and the device your child is using so our team can check this and advise accordingly.

Classificada 1 em 5 estrelas

Nous avons reçu famateur a la place de fpro

Nous avons reçu famateur a la place du tapis nous avons eu 2 cartes du monde parfait pour faire passer la balle au détroit de Gibraltar c le niveau 200
Nous avons déja fait une réclamation en attente.

25 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

Hello can you please send us an email to hello@fpro.com we will check what happened with your case

Classificada 5 em 5 estrelas

Perfect developed training program for…

Perfect developed training program for consistent progress of child player.
My experience with customer support was excellent. They are really pro-client oriented. Thumbs up

23 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

thanks!

Classificada 1 em 5 estrelas

Customer Service Ghosted Me…

I have not been able to get it working on and customer service at first told me to try again, that it should be working. It wasn’t. I let them know and they said again to try that it should be working. I actually bought it again accidentally when trying to get it on my daughter’s phone but it still didn’t work. I emailed customer service again because you can’t call them and they have been ghosting me, but of course still taking my money every month.

13 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

Please email hello@fpro.com
with your order number and the email address used for both purchases so our team can check the subscriptions, stop any incorrect charges, and make sure access is set up correctly. Email is the only official support channel and the fastest way for us to resolve billing and account issues.

Classificada 5 em 5 estrelas

My son enjoys the mat

My son enjoys the mat, as a way to train while at home. Thank you for creating this, what a great idea.

20 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

thank you!!

Classificada 2 em 5 estrelas

Zugang zur App fehlt / Kundenservice reagiert nicht

Ich habe die Matte zeitnah erhalten, aber keinerlei Logins zur Nutzung der mitbestellten App.
Trotz diverser Kontaktwege über Mail, Facebook und WhatsApp keinerlei Rückmeldung erhalten.
So ist die Matte nur intrinsisch nutzbar.

10 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

Thank you for your feedback. App access details are sent automatically after purchase, but in some cases emails can be missed or blocked by spam filters.

Please contact us directly at hello@fpro.com
with your order number so we can manually verify your purchase and provide access to the app. This is the fastest and most reliable way to resolve the issue.

Classificada 5 em 5 estrelas

Very happy with the quality and support

Very happy with the quality of the mat, ball and socks!
Training programs are very nice and helpful for my little fubalista.
We had a small issue with the software and the support team replied and helped us the same day.

11 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

thank you

Classificada 5 em 5 estrelas

The support is excellent

The support is excellent! I asked for a feature upgrade on their mobile app and it was delivered pretty fast.

11 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

thank you

Classificada 4 em 5 estrelas

Highly recommend!

Picked this up for both of my boys. They are different ages and at different skill levels. The app customizes the training based on their comfort level on the ball. This could easily be a 5-star review without some glitches. After some drills, the app freezes and doesn’t give the credit for completion. Getting both registered on the app was a bit of a nightmare, but the staff got it squared away.

4 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

thank you!!

Classificada 5 em 5 estrelas

My kid loves it

My kid loves it, he starts the daily trainings with big enthusiasm. After 1 week of using it, seems to be a good purchase.
The app is easy to use and the video tutorials are good

3 de dezembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

thank you!!!

Classificada 3 em 5 estrelas

App not interactive; support outstanding

1) our mat does not look like the one in the ads. It only has diagonal lines corners 5-1 and 3-1, not the two X. Are they cleaning out old inventory?
2) we did not get the freebie (socks) as promised (correction & apology: I did get the socks, found them stuck in the box!)
3) the whole thing IS NOT INTERACTIVE!!! This app is just a collection of videos. XPs are rewarded for playing the video, it makes no difference whether you move the ball or not. It’s not using the camera, it’s not monitoring your execution!!!

One of those things where +80% of the budget goes into marketing. I fell for it.

30 de novembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

Thank you for sharing your detailed feedback.

If you ordered the Mat 2.0 you should have received the latest version with the correct markings. If this is not the case, please email your order number to hello@fpro.com
so we can check your order. If the wrong mat was sent, we will arrange to send you the correct one.

Regarding the free socks, please include this in your email as well so our team can verify your order and see what went wrong with the freebie.

On the training experience, the app is designed as guided video based coaching. The points and experience system are there to support motivation and consistency, rather than to track performance through the camera. Your feedback about wanting true live interaction and execution tracking is valuable and will be shared with our product team as we continue to develop the platform.

Thank you again for taking the time to let us know what did not meet your expectations.

Classificada 5 em 5 estrelas

Fantastic

Fantastic, fun, engaging, makes learning skills easy. A+++++

28 de novembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

thank you!!

Classificada 5 em 5 estrelas

Excellent customer service response time

Reached out to customer service with a question regarding timing of when subscription starts with the Essential Bundle and got an answer very quickly, with a suggestion as to how to mitigate my issue.

24 de novembro de 2025
Opinião espontânea
logótipo da FPRO Ball Mastery

Resposta da FPRO Ball Mastery

Thank you!!!

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